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ARCHIVE - *** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION *** - NO COMPETITOR DISCUSSION

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WesleyBurns said:
Also to add I always found Zotac amp stuff to be awesome. Solid and good design, used them the last 2 times, but the latest halo stuff is garbage. They should have kept the AMP stuff.
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Which Holo stuff is garbage? I don't think a single Holo card has been produced yet, and the Holo cards ARE AMP series cards anyway, the clue is in the name...
 
Lukasz Malmon said:
And you really think my mate they will reply to you?
Doubt it. Looks like we've places the orders and now we are left with no service at all.
Starting Monday I'm starting to call them every day asking how is my order doing and when I will have the card.
Many thanks
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Good luck waiting on the phone 15 minutes+ to the most annoying on hold music mixed with advertising just to hear: we don't know when they gonna come, check forums.
 
Lukasz Malmon said:
Starting Monday I'm starting to call them every day asking how is my order doing and when I will have the card.
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Good way of wasting your own and their time. Your time is yours to do as you wish, but you doing that to them makes it harder for them to deal with customers with actual issues, and they're not the IT people who can build some queue status tool.
 
psycho_t said:
Which Holo stuff is garbage? I don't think a single Holo card has been produced yet, and the Holo cards ARE AMP series cards anyway, the clue is in the name...
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got a feeling these cards will now be delayed. That's not necessarily a bad thing thing at this point though
 
FaviousM said:
Just finished watching Jay's video... Essentially the thought is some of the AIBs cheaped out on power delivery and it causes crashes at high clocks, however, those clocks are well above the cards' advertised boost clock (due to Nvidia's GPU Boost) so the fix is likely going to be new bios for cards reducing the limit for GPU boost.

Yes it sucks that this issues exists (likely wont affect every single card) but if it is the issue suspected it's not a major problem
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You watching Jay that SHIL ?? LOL

 
So ive been scrolling through these posts having a read every now and then, i ordered my strix oc 3080 on 23rd. So late to the party. I was waiting for 3090 but because of obvious reason of performance differences I opted for 3070 but got a quality one considering I already had the money for 3090.

So I know its a unanswerable question but I'm gonna try. I'd like to know roughly when they expect deliverys and what sort of quantities. I've used the que link and it says 147. But as good as the service is to tell you the que number, I'm still none the wiser to hiw long I coyld be waiting? Thanks.
 
Another cancellation, I'm out. EVGA XC3 Black.
Like another member here I've decided to buy a new CPU and wait a couple of months for things to settle down a bit before getting a 3080.
My 1070ti will be fine for another couple of months.

Good luck to the rest of you guys, hope you get your cards soon :)
 
Vsynced said:
So are you saying that other companies who are divulging stock information such as ETAs are going to cause a fallout with the vendors?

I just don't understand how another company can have estimated dates of delivery and can tell people roughly what amount of stock they might be getting in via a simple webpage that's updated daily but at OCUK we have to essentially beg on a forum for information and get told to be patient, as if we aren't paying customers and it's some kind of privilege to be shopping with OCUK and we should be grateful just to get any information from you guys.

I have shopped with you guys for years and this has been, imo, the worst customer service experience I have ever had, the lack of clear and concise information after taking money from the customer is just unprofessional imo.

I appreciate that you're trying to give updates now on the forum but it's still really not saying much, it's more about how great OCUK is rather than some solid information about stock.

So I have some blunt questions to ask, hopefully you can give me a straight answer.

1. When are we likely to get a queue calculator? (Are we still getting one?)

2. Can you give an ETA on stock delivery every brand of card (like your competitors have) so customers know when you are likely to get more cards in for shipment?

3. Can you make this information easily accessible via a webpage link that is updated daily so we no longer have to ask and beg for information that frankly, we are entitled to as paying customers?

I appreciate your response to my post but these are things I feel people really want answers to, clear answers.
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+1
 
Vsynced said:
So are you saying that other companies who are divulging stock information such as ETAs are going to cause a fallout with the vendors?

I just don't understand how another company can have estimated dates of delivery and can tell people roughly what amount of stock they might be getting in via a simple webpage that's updated daily but at OCUK we have to essentially beg on a forum for information and get told to be patient, as if we aren't paying customers and it's some kind of privilege to be shopping with OCUK and we should be grateful just to get any information from you guys.

I have shopped with you guys for years and this has been, imo, the worst customer service experience I have ever had, the lack of clear and concise information after taking money from the customer is just unprofessional imo.

I appreciate that you're trying to give updates now on the forum but it's still really not saying much, it's more about how great OCUK is rather than some solid information about stock.

So I have some blunt questions to ask, hopefully you can give me a straight answer.

1. When are we likely to get a queue calculator? (Are we still getting one?)

2. Can you give an ETA on stock delivery for every brand of card (like your competitors have) so customers know when you are likely to get more cards in for shipment?

3. Can you make this information easily accessible via a webpage link that is updated daily so we no longer have to ask and beg for information that frankly, we are entitled to as paying customers?

I appreciate your response to my post but these are things I feel people really want answers to, clear answers.
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+1
 
mjeccs said:
got a feeling these cards will now be delayed. That's not necessarily a bad thing thing at this point though
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Holo AMP cards are and always were due for release "mid October", so this issue would've been resolved prior to first run anyway.

As they are AMP series they probably never planned to use lower end components anyway.
 
TotalWarGeek said:
Im confused now haha.... I’m pretty sure OCUK staff have said it’s based on when the order was placed I.e. the time given on your order confirmation email (not when the email was sent/received). Otherwise it’s basically random as to when the system caught up with which payment method faster (maybe amazon pay is quicker than Braintree etc). So if your order had gone through at 14:02 but the payment confirmation email only came at 18:15, your queue position is based on 14:02 not when the payment confirmation email got sent. Can somebody clarify or confirm?
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This post by @NikTheSHNIK yesterday seems to confirm they are working based on order time, rather than number, which seems to be based on payment processing time.

NikTheSHNIK said:
As each order payment took a different time to process depending upon payment type/terms their order number doesn't match up to the times that orders were taken.

At that point we can no longer use a difference in order number to determine a place in queue.

Add into that the fact we were still processing payments and cancellations until yesterday (I was helping out but there was still webnotes to clear from days before) an individual order's queue position was changing hourly, therefore an accurate queue position was impossible to convey.

For example there were a ton of American customers who'd ordered not realizing they'd have to pay sales tax. Each one had to contact us and tell us they'd cancel and each one bumped someone else up a place in the queue.

We tried to get through all the queries as quickly as possible. Hopefully someone waiting a day/few days after their order and being able to give them an accurate idea of their order position (after we'd cleared those wanting to cancel and all those whose payments hadn't cleared), is better than giving them an inaccurate queue position.

Hopefully at that point we'd also have more info from Nvidia and the board partners about inventory/etas and be able to provide a more accurate queue position/stock eta.

Sometimes these things take days rather than hours.

I know one of the sales guys answered over 300 webnotes about 3080 orders one day, on top of the normal workload! That's 1.6 webnotes a minute that day, and we were all hands to the pump between us to help out and answer them. There was a couple of days I answered 100 3080 queries and I'm supposed to be managing peripherals and monitors!
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Vsynced said:
So are you saying that other companies who are divulging stock information such as ETAs are going to cause a fallout with the vendors?

I just don't understand how another company can have estimated dates of delivery and can tell people roughly what amount of stock they might be getting in via a simple webpage that's updated daily but at OCUK we have to essentially beg on a forum for information and get told to be patient, as if we aren't paying customers and it's some kind of privilege to be shopping with OCUK and we should be grateful just to get any information from you guys.

I have shopped with you guys for years and this has been, imo, the worst customer service experience I have ever had, the lack of clear and concise information after taking money from the customer is just unprofessional imo.

I appreciate that you're trying to give updates now on the forum but it's still really not saying much, it's more about how great OCUK is rather than some solid information about stock.

So I have some blunt questions to ask, hopefully you can give me a straight answer.

1. When are we likely to get a queue calculator? (Are we still getting one?)

2. Can you give an ETA on stock delivery for every brand of card (like your competitors have) so customers know when you are likely to get more cards in for shipment?

3. Can you make this information easily accessible via a webpage link that is updated daily so we no longer have to ask and beg for information that frankly, we are entitled to as paying customers?

I appreciate your response to my post but these are things I feel people really want answers to, clear answers.
Click to expand...
+1
 
Jules_ said:
Are you sure they have gone to 2 of them??
The 3090 has 2, but I bet it's still only 1 on the 3080 :confused:
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From what I've read it's going to be 2 on the MSI Trio, the higher overclock. And 1 on the Ventus slower clocked variant. That might be appropriate given it seems to be a problem when boosting dynamically to high clock speeds.

As for OCUK, I have a question. If we're shipped a card which has these crashing problems due to POSCAP/MLCCs configs (essentially hardware) would we be eligible for a full refund or replacement? And would any replacements for these parts be at the front or back of the queue?
 
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