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ARCHIVE - *** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION *** - NO COMPETITOR DISCUSSION

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Personally, I will try and be patient with the crashing and the possible causes. Still waiting for a refund on my 3080 from OCUK and ordered an EVGA 3090 from S***, with a confirmed dispatch of 5th Oct. If you're worried cancel your order and wait for things to mature. No one absolutely knows for sure what the problem is, yet far too many Youtubers are jumping on the capacitor bandwagon, just because two people said it 'could' be that. It could also be driver stability, which is more likely in my personal opinion. Either way, there is enough to worry about, than stressing over bodged cards or conspiracy over why. Yes, OCUK screwed up this launch and it's a mess and they clearly can do better. I received confirmation of the delivery of my 3090 from S*** the same day I ordered. They have detailed webpages full of information and stock expectations, ETA's on dates, listed per manufacturer. OCUK seem to struggle to put up anything cogent.
 
Absolute_Pogchamp said:
That's not the point. I've been PC building for years and know how to troubleshoot. 5700xt were on going for ages and could not be fixed by someone simply troubleshooting. And the same applies to this situation it seems. And again, you shouldn't expect cards like this to have constant crashing but I guess those are the woes of buying at launch.
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ye 5700xt was 100% on AMD and took Months to fix and afaik its still not 100% fixed. I had Black screen crash on my 290x for over 2 years never got fixed.....
 
SkinSpotlights said:
Mix of silicon lottery + caps more than likely, caps are a genuine issue otherwise EVGA wouldn't have released their statement regarding to changing the design and the fact some manufacturers even recalled review samples.

Its all GPU Boost which is the root of the problem in the end.
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Zotac have also spoken about this and are trying different cap combinations maybe this is adding to the delays.
 
Absolute_Pogchamp said:
That's not the point. I've been PC building for years and know how to troubleshoot. 5700xt were on going for ages and could not be fixed by someone simply troubleshooting. And the same applies to this situation it seems. And again, you shouldn't expect cards like this to have constant crashing but I guess those are the woes of buying at launch.
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From the post I've seen on twitter and Reddit all cards are having the same problem. Boost clock clocks to high and crash to desktop. This has nothing to do with the Caps if you ask me and does sound like a problem just with the algorithm for the boost. So downclocking the card until the fix get pushed is the best thing to do.
 
Zeed said:
Depends what someone likes. I had great fun co working with ASUS to help em fix bioses and hardcore testing off problems alpha and test bioses ect. Even ended up with free motherboard for all time I invested in troubleshooting. Was great fun totally worth it and tahts why I know more about problems and where to look that probobly anyone on this forum if it goes for ryzens and how funny they can be.
And x570 motherboards at lest from Gigabyte ware not better lol.
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Bull Poo Poo.... U did not work with ASUS, what it translates to is, u had a problem on your mobo, u posted in the rog forum, admins posted custom bios to mitigate problems, u tested it like many others, I have been in the same boat. As for got a free motherboard for your effort that makes no sense, that is not how life works lol. U were trolling users earlier today calling them stupid for cancelling pre orders, you are flexing and threatening others, this is not the type of person I would work with, this is not the type of person a professional company would work with lol.
You now claim that the problems with the 3080 cards is software not hardware because 'YOU KNOW' (lol) when it has already been shown to be a hardware issue which even EVGA has gone on record to acknowledge. It may be mitigated via a driver update, but that is a plaster on a weeping wound, the problem will always be there, checkmate... lol
 
Absolute_Pogchamp said:
EVGA have already confirmed it's a cap issue
https://www.tomshardware.com/news/evga-nvidia-rtx-3080-capacitor-caused-crashes
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EVGA has seemingly confirmed that issues with a certain type of capacitor could be a contributing factor to an increasing number of reports of crashes associated with factory-overclocked Nvidia GeForce RTX 3080 graphics cards. "Seemingly" "could" doesn't sound like a 100% at all to me.

Clearly it has something to do with the factory-overclock which we can all agree on.
 
Vsynced said:
@NikTheSHNIK

Since I can't quote your answers I will bold them here and respond.

In response to my first question,

1. When are we likely to get a queue calculator? (Are we still getting one?)


You said the following:

"I was told that IT are working on one. When it will be ready I don't know."



I want to address this by saying, why has there not been more communication between yourselves and the IT department about this matter?

So you have been told that IT are working on one but in your own words you say "when it will be ready I don't know" but it was just the other day that Gibbo told everyone to "give us a few days to come up with a solution" well it's been 6 days since that post was made, I don't quite understand how you don't have any form of ETA on when the system will be ready?

How often do you communicate with the IT department? Is there any communication about anything? Because there seems to be a trend of not knowing anything and just telling customers to "relax" and "be patient" whilst you hold on to their money and provide them with little more than meaningless reassurances and no real information on the subject of stock or position of order.

Long term members of this forum and repeat customers might be ok with this, imo, unprofessional way of dealing with things (they shouldn't be but brand dedication comes into play here) but for new customers (the ones that you really want to keep for repeat business) it's going to be a huge turn off and will likely result in them not using your company again (and I say this as someone who has always ordered from OCUK) most people who are +1 my post that I made to you are indeed new members of the forum, which tells me they are customers who have purchased a card (some of which had ETAs on them so were effectively sold under false pretence) and are now desperate for any form of information because there is no easy way to find out when their cards may be in stock.

The fact they have to come to the forum and ask questions is itself, an indication that there is not enough information on your main website for people who have made these orders and given you their money in good faith that they will at least be informed about when they may or may not get their products they have paid for.



In response to my second question,

2. Can you give an ETA on stock delivery for every brand of card (like your competitors have) so customers know when you are likely to get more cards in for shipment?


You said the following:

There are so many orders that not everyone will have their order satisfied from the first, second, third or even the 4th intake. Why let people know when the next stock is due when it doesn't affect the majority of those with pre-orders? It just gets peoples hopes up. Then we'll have to deal with the fallout when they don't get their card the day after we are ETA'd for shipment.

I completely understand that many people will not have their order satisfied from the first, second, third or even fourth intake but that's not a reason to leave people uninformed about the products they have purchased, that's just going to make the issue far worse, it feels like, to me at least, an excuse.

Also, it could be argued that if preorders were no longer being taken then this wouldn't be an issue, there would be less people on the list of orders, therefore making it easier to let people know when they are likely to get their cards and making it easier to predict so this seems to be an issue of OCUKs own making.

Giving people an idea of when they might get their cards, even if it may be months from now, is a far better and more transparent approach than simply saying "we don't want to upset people if we can't meet the ETAs we have so therefore we are going to say nothing because even if we did give stock updates it wouldn't affect the majority of people who have pre-ordered anyway as they are so far back in the queue it would be pointless"

Also, if that is indeed the case and you don't want to let people know when stock is due, why have we got a sticky thread that exists for that very purpose? Why also are you working on a queue calculator if that's the case? It doesn't make any sense to me, it's contradictory and it seems to me, that you're just sending customers around in circles.


In response to my third question,

3. Can you make this information easily accessible via a webpage link that is updated daily so we no longer have to ask and beg for information that frankly, we are entitled to as paying customers?


You said the following:

You don't have to ask or beg, we'll email you as and when we have information available for you. Just sit tight and relax.

See the issue with this is, people ARE having to ask because there is no clear information available to people who have already paid for a product about when they may get that product, hence my suggestion that an easy to access webpage with daily updates on stock availability (like other sites have done) would keep customers informed about when they are likely to receive said product, it provides the customer with an idea, at the very least, of when they may get the product they have paid for, again, the way things are being dealt with currently is, imo, unprofessional and leaves the customer with more questions than answers, not a good way to do business.

All paying customers currently have from your business is that you will email them when you have information, information about what exactly? Are you going to email each customer and let them know when they are likely to receive their product? Or are you simply saying "we will email you when your product is in stock" again, that could be months of people waiting with no answers, no idea where their product is and no clue as to when they may get it, it just doesn't make sense and the lack of clarity makes people believe that OCUK are purposefully being obtuse, especially when you continue to take more pre-orders but you can't even give an answer to people who are already in the queue.


Like I said, I have always used Overclockers for purchasing products but this is leaving me with a very sour taste in my mouth and I imagine others are feeling exactly the same as I am.

This is just my opinion but I think the professional and decent thing to do would be to inform people with a daily stock update on an easy to access page that people can visit with ETAs and provide a queue system for orders, that would go a very long way to reassure people that you have their best interests in mind when it comes to providing them with a product they have paid for.
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I can't believe that every time someone comes up with a VERY REASNABLE request for some information on 3080's order clarity and orders queue, they get ridiculous replies from OCUK fanboys (or maybe staff with second accounts?), saying nonsense like: "What do you expect from them, they are working so hard and the queue software is so super complex and they can't waste their time with communication to their IT department as it would just be taking their valuable time on our pleb questions and requests.

OCUK are not your mate trying to get you a card on a quiet from Currys with 10% staff discount, they are a multimillion company, one of, if not the biggest computer companies in the UK, they are not doing any costumer support or update of note at all on those issues and we have every right to ask them to do better, please stop bashing people that are asking on OUR behalf.
 
RobWaudby said:
EVGA has seemingly confirmed that issues with a certain type of capacitor could be a contributing factor to an increasing number of reports of crashes associated with factory-overclocked Nvidia GeForce RTX 3080 graphics cards. "Seemingly" "could" doesn't sound like a 100% at all to me.

Clearly it has something to do with the factory-overclock which we can all agree on.
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It's not the factory overclock which is the issue here. Most are 1700mhz or so, which every card will do fine.

People are installing artificial boost software on them and they are crashing out at over 1900mhz and then getting all bent out of shape about it. TBH? I totally side with Nvidia here. You want to play the lottery? then that is your call but none of these cards have issues meeting the numbers on the box.
 
I'm just glad I didn't sell my 2080 yet

vLu1tbr.gif
 
On the whole queue problem, here's the word of a developer, and I'm pretty sure some of you are too and will be able to agree.

The TI department has a rough estimation on when this will be delivered, they just don't want to communicate because of all the reasons already said here, people would mass cancel. And it's also OK to say, hey, this will take about 2 weeks, we can wait if we know whereabouts it'll be delivered. But what I can't stand is the fact that there's been no mitigation plan while there's this 2 weeks. A simple SQL query could gather a list of ORDER ID per GPU MODEL with STATUS(confirmed,paid,cancelled) ordered by DATE, and give us a nice idea on where we stand, there's no personal data in this list, and each one of you know your ORDER ID, so you can just look up that. God sake it would take me few minutes to query such data, and they already have, as they were able to present data on how many people bought, and which card will have more availability, etc. They just don't want to present the data because truth be told, it'll be a mass cancellation of the pre-orders.

I think this is very dishonest to say the least.

Regarding some people that are worried about corona virus and their ability to actually have inter-department communication. COVID shouldn't interfere in that, most of the IT work was already internet-enabled, and no, OCUK is not running crazy to do deliveries, they are most likely waiting for shipments to come, sort, and distribute, and as we all know, GPUs are not being delivered(we're assuming by the lack of comms from Gibbo), so they are not that crazy overburden that they can't communicate with IT, they are more likely thinking in a strategy to address peoples bad sentiment without causing them to lose millions of pounds.

I hope this situation changes early next week, let's wait for proper comms, but things are definitely not looking great.
 
PhatMonkey said:
You now claim that the problems with the 3080 cards is software not hardware because 'YOU KNOW' (lol) when it has already been shown to be a hardware issue which even EVGA has gone on record to acknowledge. It may be mitigated via a driver update, but that is a plaster on a weeping wound, the problem will always be there, checkmate... lol
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Sorry but evga said they had issues with there cards and some ps-caps They can only talk about there cards they don't give facts about there own power delivery system and what caps was used on mlcc or ps-caps. you jumping to the conculision that there is a issue with caps and driver updates are a bandaid.

personaly i think its the boost algorithm being to agressive and really pumping the power in to keep the stable clocks and being less agressive will eliminate this problem.

there has been asus and founders edidtion also crashing in the same mannor. so if they are caps are not the main issue since they have differnt configeration on each and every card
 
Helton Leal said:
On the whole queue problem, here's the word of a developer, and I'm pretty sure some of you are too and will be able to agree.

The TI department has a rough estimation on when this will be delivered, they just don't want to communicate because of all the reasons already said here, people would mass cancel. And it's also OK to say, hey, this will take about 2 weeks, we can wait if we know whereabouts it'll be delivered. But what I can't stand is the fact that there's been no mitigation plan while there's this 2 weeks. A simple SQL query could gather a list of ORDER ID per GPU MODEL with STATUS(confirmed,paid,cancelled) ordered by DATE, and give us a nice idea on where we stand, there's no personal data in this list, and each one of you know your ORDER ID, so you can just look up that. God sake it would take me few minutes to query such data, and they already have, as they were able to present data on how many people bought, and which card will have more availability, etc. They just don't want to present the data because truth be told, it'll be a mass cancellation of the pre-orders.

I think this is very dishonest to say the least.

Regarding some people that are worried about corona virus and their ability to actually have inter-department communication. COVID shouldn't interfere in that, most of the IT work was already internet-enabled, and no, OCUK is not running crazy to do deliveries, they are most likely waiting for shipments to come, sort, and distribute, and as we all know, GPUs are not being delivered(we're assuming by the lack of comms from Gibbo), so they are not that crazy overburden that they can't communicate with IT, they are more likely thinking in a strategy to address peoples bad sentiment without causing them to lose millions of pounds.

I hope this situation changes early next week, let's wait for proper comms, but things are definitely not looking great.
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They wouldn't even need to expose order IDs, but could show a set of order periods with approximate queue position for each bucket. I agree with the sentiment though that people didn't want a bloody, all singing, all dancing, real-time queue placement system up front.
 
I think you are right with the wanting to avoid mass cancellations and refunds.

If people do cancel to go with AMD I think they will be purchased elsewhere as well.
 
ALXAndy said:
It's not the factory overclock which is the issue here. Most are 1700mhz or so, which every card will do fine.

People are installing artificial boost software on them and they are crashing out at over 1900mhz and then getting all bent out of shape about it. TBH? I totally side with Nvidia here. You want to play the lottery? then that is your call but none of these cards have issues meeting the numbers on the box.
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People aren't installing 3rd party boost software, it's included with all nvidia cards. It's called GPU boost and created by nvidia, they'll likely just need to tweak it to be less aggressive.
 
TrM said:
Sorry but evga said they had issues with there cards and some ps-caps They can only talk about there cards they don't give facts about there own power delivery system and what caps was used on mlcc or ps-caps. you jumping to the conculision that there is a issue with caps and driver updates are a bandaid.

personaly i think its the boost algorithm being to agressive and really pumping the power in to keep the stable clocks and being less agressive will eliminate this problem.

there has been asus and founders edidtion also crashing in the same mannor. so if they are caps are not the main issue since they have differnt configeration on each and every card
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Also today there are several posts online and a video that this problem with power delivery can happen at 1080p / 1440p especially if the CPU is the bottleneck, point is this problem is not limited to those overclocking over 2g, the mystery continues, what a mess, all I can say...
 
69Dude said:
As we hit page 400, people are getting stressed out and starting flame wars.
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Lmao!

It really is a good psychological experiment, reading the ups and downs of this thread has been great. Yet I too still have an order with no idea whether I want to cancel or keep it, and no idea when it’ll come!

If you don’t laugh you’ll cry
 
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