From @NikTheSHNIK's comments last night it sounds like they were still sorting out payment issues and going through the backlog of cancelation requests till Thursday, so honestly I can understand that being a blocker to launching whatever queue system they were working on (since a queue that gives wrong information is just going to create more issues than it solves)
However, even if that caused delays, even if that is the reason the queue isn't ready yet... an official "this is why it isn't ready, these are the issues we need to fix before you can use it" rather than no info from anyone who knows the actual progress seems wrong. I get that making sure the data in the system is right, making sure it doesn't manage to breach GDPR through a bug or bad choice, or any of the other suggested reasons people have been posting might be creating issues. Anything customer facing, even if a simple query at it's core, ends up needing to be wrapped in pointless bows and ribbons. But they should be telling us why the "Few Days" we were told on Monday is looking to be at least a week.
Honestly, I think the biggest issue here is that while some of the staff, notably @Gibbo and @NikTheSHNIK have been making efforts to keep us updated it doesn't seem anyone has actually been given the hat of "Collect updates, summarise them, and post them once a day". We just have @Gibbo with what little stock info he has, @NikTheSHNIK with any sales/customer service stuff he knows/has overheard, and silence for any other teams. They need basically give someone the job of managing our expectations, which would likely reduce the demand on the webnote and phone customer service, and so be worth that person spending an hour of their shift a day just collecting the info, letting us know, and responding to a few questions.
