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ARCHIVE - *** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION *** - NO COMPETITOR DISCUSSION

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Joeyuk said:
Don’t know what people expect to happen. We all knew stock was going to be thin, Nvidia wanted to get out before amd so released before they had good stock and production was fully ramped up.

The silence from sellers isn’t great but they have all said stock is very scarce and will improve into October becoming much better in November/December. Do they have an idea when they are getting stock probably but what’s the point in saying we will get 200 on the 29th only for it to be delayed for a few days and have to handle the backlash that will happen when people don’t getting shipping notice on the 29th!
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most of us are british the 2 of the things we do best are moan about trivial stuff and queue seems a lot are doing the first wile i just sit back and do the second lol
 
Well ya want i throw ya a bone this is from US tho
pVYkFI7.jpg
 
PrincessFrosty said:
I've worked in IT for like 15 years and about 3-4 of them as an ASP.NET developer and write both front end and backend code, and am familiar with MySQL. The simple fact is that to get order info the website is connected to some kind of database because you can get up to date information through your account page. Writing another page in the account section which simply queries the database to tell you your position in the queue for your specific type of card is an extremely trivial thing. When you're logged into your account on the website and you're authed you're already secure, they know your customer number by who you're logged in as, if the database has been built properly then you simply query what card you have on order, and then query the number of total orders for that card, and then do a count where the date of order (or order number, whatever is more accurate) is before yours to find your position.

The only real plausible problems come from whether or not OCUK have their own devs, if they outsource it, how well the cart system was built and if they have direct access to the DB or not. That sort of SQL query can be written in like 15 minutes if you know what you're doing, it's honestly not very hard at all, and what is returned would be in your account screen only, and would only be meta data about the queue and would abstract away anyone else's personal details, all you'd get back is a queue number x of y so there's no real data laws to be considered.

I'm not demanding or expecting such a system, if OCUK make one then cool, I'm just kinda putting it out there that for an experienced developer, this is not hard, it's extremely trivial, with a few fairly safe assumptions made.
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It is fairly easy, nothing complicated for a web developer with SQL/MyQSL knowledge. If their IT is outsourced it would delay it of course.
 
chriso132 said:
I got a message from the ASUS rep after asking if we can expect larger shipments mid/end October.
“Yes Nvidia and ASUS are ramping up production and I think thats a realistic timeframe for a big amount of stock so fingers crossed for then. Thanks and have a great weekend”

This was all said by Gibbo anyway. All shipments will be very small this month so there is probably nothing to update us about at all. Just need to be patient.
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Just as predicted earlier, this shortfall will be over and cards will be in stock by the 27th October - just in time for you know what.
 
SkinSpotlights said:
You're allowed to cancel your pre-order whenever you want as long as it hasn't been dispatched (Which then it becomes a return & refund case).
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that's right, then you are covered by the distance selling regulations and have 14days on receipt to notify the merchant about the return, followed by a further 14days to act on the return at your expense

anyone that is aggrieved with their online retail experience is best served by channelling their energy into :
- reporting to Trading Standards authorities to investigate
- making their displeasure known respectfully to the merchant, but if they fail to act
- use social media and online rating system to reflect your experience, Google Review, Trustpilot, Facebook

I'm not sure anyone has any civil litigation rights in this, people talking about solicitors etc just make themselves look stupid tbh. You'd need a breach of contract or consumer rights for that e.g. refusal of refund, unauthorised payment etc

Personally I do have a order with OcUK I think there is some valid critism in these areas which they haven't yet addressed, but I also accept they have been caught in the middle of a complete **** show not of their making:
- OcUK did advertise 3080 availability for Sept on certain products, demand predictions be damned they must have known they would get 1000's of orders a high school student could have predicted that
- OcUK webshop and associated payment systems can't cope with peak demands and they have done nothing to fix that. That is a commercial decision not to invest in an elastic cloud system that they could have done years ago it just costs money to get it done and maintain it i.e. profit before customers. OcUK are of course not unique in this others are equally bad not sure if that is a valid reason though.
- Information post launch has been very weak, maybe there are NDA's, contracts and god knows what else that come with Nvidia partnerships. It does not appear that OcUKs long standing partnership and supplier relationships count for anything atm it is will cause a degree of reputation damage in some people eyes. Subjectively doing around 2 updates/day is about right for managing major incidents and PR crisis mgmnt imho it maybe a pain in the neck to do but it buys you trust and respect in return. If suppliers arent saying anything then clearly the relationship isn't that good. Other retailers are sharing information...
- Trust in the first come first served queuing system is getting wobbly due to a lack of transparency, granted without any validation some people are claiming to have received orders ahead of others counter to the principal of first come first served of their chosen product

All that said its not a disaster yet imho and I won't attack the posts from staff that do take the time and trouble to say something informative.
 
roots said:
this is hilarious.
solicitor: so they're holding your money for a product without any delivery date, but are offering a full refund no questions asked. what is your issue?
angry people: i want you to force the company to source and deliver the product on my terms
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Angry people: And they need to update me every 60 seconds about not having any cards in the warehouse.
 

@Flake87 I’m not bothered by it personally as the 10GB will do what I need and I may not even have the card by then. It is bad for consumers in general though.
 
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That's a good point, if they don't have cards in stock by 17th Oct / when the AMD cards out plenty of people will cancel their orders and buy AMD, myself included, perhaps even for Cyberpunk.

This gives me a bit of faith that there will be new stock soon.

Unless the new cards are awful of course.
 
PrincessFrosty said:
I've worked in IT for like 15 years and about 3-4 of them as an ASP.NET developer and write both front end and backend code, and am familiar with MySQL. The simple fact is that to get order info the website is connected to some kind of database because you can get up to date information through your account page. Writing another page in the account section which simply queries the database to tell you your position in the queue for your specific type of card is an extremely trivial thing. When you're logged into your account on the website and you're authed you're already secure, they know your customer number by who you're logged in as, if the database has been built properly then you simply query what card you have on order, and then query the number of total orders for that card, and then do a count where the date of order (or order number, whatever is more accurate) is before yours to find your position.

The only real plausible problems come from whether or not OCUK have their own devs, if they outsource it, how well the cart system was built and if they have direct access to the DB or not. That sort of SQL query can be written in like 15 minutes if you know what you're doing, it's honestly not very hard at all, and what is returned would be in your account screen only, and would only be meta data about the queue and would abstract away anyone else's personal details, all you'd get back is a queue number x of y so there's no real data laws to be considered.

I'm not demanding or expecting such a system, if OCUK make one then cool, I'm just kinda putting it out there that for an experienced developer, this is not hard, it's extremely trivial, with a few fairly safe assumptions made.
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I have worked in IT for a long time as well, but I also know that often when something seems trivially easy... it isn't.
OCUK has been around for a while. There ordering system/DB could be archaic. I have seen systems hanging on by a thread that people are afraid to touch.
Given that OCUK has both their main website and forums on connected hardware, as demonstrated by events on the 17th Sept, goes to show that their IT architecture probably has a bit to be desired. If it is outsourced, that will make matters even worse. Also adding a new form, especially one linked to a database, creates a new attack vector.

I have done quick releases before. I call it "putting the cowboy hat on". But they are very risky, especially if you are not used to doing them. We all would love a Dev-Ops team in every IT department, but the cost is often prohibitively high. I doubt OCUK have this capability.

Does that mean OCUK are in the right? no. Adding a queue checker is likely difficult for them. But they could generate and post a static report to give us more information. Hell, even just providing more accurate numbers to the unofficial queue calculator would be a big help.

Ok... can someone please ask Gibbo to provide more accurate data to the unofficial queue calculator? (I am just a newbie around here, he probably won't listen to me)
 
You have to take in to account we have loads of different companies making custom cards , they are all reporting they are in mass production , they will also have there staff working over time..... EVGA have stated they think all customers will have a card come OCT , if they are promising this then we should all have cards by Xmas , if thats the case then I’m happy with that , we also have AMD Big Navi coming out so come Nov we will have a big choice...... just need to chill for the next month and do something else.
 
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