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ARCHIVE - *** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION *** - NO COMPETITOR DISCUSSION

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ixwild said:
Anyone here order around 14:46 I did and paid by card, got an order number of 58612XX. If anyone ordered by paypal or amazon pay at the same time it would be interesting to see if your order number is close to mine or a lot later due to payment processing delay?
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I paid by PayPal 14:28 and email came through 18:47 (payment was pending until then)... My order number is 58606XX, so it looks like the order number is based on the time you ordered... I would think they would work off that...
 
Nutloose said:
They probably simply do not know, if they have say 1000 orders for wizzbang 3080 and they are forecasted to get 10 in, if you post that then 900 will cancel and ask for refunds, but O Clockers will have ordered the 900 from wizzbang to fulfill the orders they have in place, they are then stuck with that or trying to cancel part orders, and then the forecasted 10 due to arrive might turn out to be 140...
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The thing is...you picked the one example that I alluded to in my post. It was already turning into an essay, and didn't want to lengthen it.

So lets assume you're correct. The inescapable conclusion for that scenario is that OC will not issue updates in case of mass cancellations, and the issues it will cause them (stock wise and financially). Fair enough...a business decision. Not a great one in my opinion as a customer, but just my opinion.

Is that business decision and complete lack of transparency worth the growing anger evident here? We're potentially talking about some people having to wait into next year for their product! This is not a short term issue and people need accurate (or even any) information to best spend THEIR money.

At the moment, the garden shed is well alight. The house is safe, but the (lack) of customer service is quite happily laying on the sofa, gently tipping the petrol can and adding to the trickle of fuel towards said shed fire. A plan going forward (and actually disseminated to the customer base) might prove an effective firebreak.
 
sp3ctre said:
I paid by PayPal 14:28 and email came through 18:47 (payment was pending until then)... My order number is 58606XX, so it looks like the order number is based on the time you ordered... I would think they would work off that...
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Seems to match up, I was 14:29, amazon payment was complete 18:47, my order number is the same as yours to that point.
 
sp3ctre said:
I paid by PayPal 14:28 and email came through 18:47 (payment was pending until then)... My order number is 58606XX, so it looks like the order number is based on the time you ordered... I would think they would work off that...
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Yeah looks like order number is based from time actually ordered then, seems reasonable to just use that. Unless there is some reason they can't that we're unaware of
 
Gavin Liddle said:
Just got off the phone with OCuK.

They said the queue position they're configuring will be based on the time order is placed for people who paid by card.

If you paid my Amazon, Finance, etc. then the queue position is based on the time the payment/agreement was approved.

They also said we will be waiting for the queue system for another 2-3 weeks.
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I really don't know what to make of this. I've been keeping an eye on the forums and not wanting to add to the negative sentiment as I wait patiently for my order to come through but this is... a joke.
  1. OcUK should be communicating the above directly with people with pre-orders. Not the one guy who took the initiative to call and ask
  2. Payment confrmation not order confirmation - this is mercinary, never mind the fact that I am £900 in the hole for a card I have no sight of (becuase of zero communication) but now my order status is all dependant on the speed of Amazon Pay. My order was confirmed at 14:45 on the 17th; my Amazon pay confirmed at 01:20am on the 18th. How can they justify that?
I know OcUK likes to position itself as the leading Nvidia partner and they have a good reason to considering their clear priority of stock, but they need to start acting and communicating like market leaders. Regardless of the number of orders, regardless of the stock, this is a choice that they are actively making not to share information.

Also, as so many have said above, a queue system is not difficult to code and if it really is going to take 2-3 weeks then god knows when we should expect our cards.
 
I wonder how many cards they have sold these last 2-3 weeks.

It does amuse me that OCUK claims to be a big player, but I doubt that. S*** is probably one of the largest dedicated PC component retailer in the UK. If OCUK were as large as they claim, then their receipt of small amounts of deliveries doesn't quite figure. Plus, consider this. Were OCUK to actually be able to fulfil all those orders in the next few weeks, they would need enormous warehousing and logistics to accomplish that. The feel I got from @Zeed video of the storefront, suggests to me, that OCUK are base on some retail estate with warehousing behind the store front and probably not that much of it. I could be wrong.

For what it's worth. I cancelled using the form a few days after I placed my order for a MSI Ventus 3080, ordered around 5.30pm by card. The unofficial queue had me at 440 or something like that a while ago. Haven't received any confirmation of a refund, or any information at all and no funds refunded. Am I correct in saying that OCUK said they had completed all the refunds, or have I misread that.
 
I am currently looking at the Aorus 3080 Xtreme queue vs when the actual cards are being released. looks like i should be around the 1st when it does (providing they get more than 10 cards in the first shipment). looking like it could be mid Oct before they release though
 
ixwild said:
Anyone here order around 14:46 I did and paid by card, got an order number of 58612XX. If anyone ordered by paypal or amazon pay at the same time it would be interesting to see if your order number is close to mine or a lot later due to payment processing delay?
Click to expand...
I was wondering that. E.g. my thinking (and it's all speculation based on my work with backend Logistics/Accounting systems and front end webshops, so take it with a pinch of salt) is that the OCxxxxx number is generated by the web shop at the point the order is made. The order number in the email is generated by the backend system when payment is secured.

Assuming they use some backend logistics system.

EDIT: Actually looking at some posts above. It doesn't look like it works this way.
 
r00ty said:
I was wondering that. E.g. my thinking (and it's all speculation based on my work with backend Logistics/Accounting systems and front end webshops, so take it with a pinch of salt) is that the OCxxxxx number is generated by the web shop at the point the order is made. The order number in the email is generated by the backend system when payment is secured.

Assuming they use some backend logistics system.
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The weird thing is the example from ixwild was a payment by CC and still took as long as my paypal one to get processed...
 
Gavin Liddle said:
Just got off the phone with OCuK.

They said the queue position they're configuring will be based on the time order is placed for people who paid by card.

If you paid my Amazon, Finance, etc. then the queue position is based on the time the payment/agreement was approved.

They also said we will be waiting for the queue system for another 2-3 weeks.
Click to expand...

I seriously hope OCUK base the queue system on time of order and not on the payment processing confirmation. Us a consumer shouldn't be penalised for any delay in the auth journey as its not something we have control over. Regardless of that, the order is sent as completed once the payment details have been entered - if this was declined then I wouldnt have been able to place the order.

I ordered at paid via PayPal at 15:05 but didn't receive confirmation till 3 days later. If I'm penalised for this then OCUK need to have a serious look at their ordering system
 
B14ckbrook said:
I really don't know what to make of this. I've been keeping an eye on the forums and not wanting to add to the negative sentiment as I wait patiently for my order to come through but this is... a joke.
  1. OcUK should be communicating the above directly with people with pre-orders. Not the one guy who took the initiative to call and ask
  2. Payment confrmation not order confirmation - this is mercinary, never mind the fact that I am £900 in the hole for a card I have no sight of (becuase of zero communication) but now my order status is all dependant on the speed of Amazon Pay. My order was confirmed at 14:45 on the 17th; my Amazon pay confirmed at 01:20am on the 18th. How can they justify that?
I know OcUK likes to position itself as the leading Nvidia partner and they have a good reason to considering their clear priority of stock, but they need to start acting and communicating like market leaders. Regardless of the number of orders, regardless of the stock, this is a choice that they are actively making not to share information.

Also, as so many have said above, a queue system is not difficult to code and if it really is going to take 2-3 weeks then god knows when we should expect our cards.
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I'm in the same boat, and am fuming it took them this long to even tell us that people such as you and I have been screwed over this much. Why should it take the later of the two times, it's completely out of our control, and violates the first come first served. I've held on for this long on the basis we would be getting queue positions in "a few days", but with the delays to the queue system, and this news, I am seriously considering jumping ship. I suspect this disparity in queue positon is why they don't want to tell us our positions
 
MusoStu said:
If OCUK were as large as they claim, then their receipt of small amounts of deliveries doesn't quite figure. Plus, consider this. Were OCUK to actually be able to fulfil all those orders in the next few weeks, they would need enormous warehousing and logistics to accomplish that. The feel I got from @Zeed video of the storefront, suggests to me, that OCUK are base on some retail estate with warehousing behind the store front and probably not that much of it. I could be wrong.
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I’d say your wrong on that, I live around the corner from O.C./U.K. and can confirm - having had a tour during a motors meeting - that they have a very large warehouse, in fact I’d say it’s probably at least as big if not much bigger than said certain retailer beginning with S having delivered to S a few times....
 
Surely a representative from OC could easily clarify the situation regarding how the queue positions will be calculated. Otherwise more misinformation will be spread and orders unnecessarily cancelled as a result. That's a one minute response.
 
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