Associate
- Joined
- 25 Oct 2012
- Posts
- 265
Agreed I had planned on buying my 5900x from OCUK but how terribly they have handled this I ordered from that competitor instead+1 Fully agreed.
Most competitors are posting and/or emailing daily updates, and even if all they're saying is 'the orders haven't come in yet' at least the customers know what's happening and feel valued for spending their hard-earned money on a high value item that hasn't materialised yet. They feel valued and feel like the retailer is doing everything they can to secure the product and get it shipped out to the customer. A certain competitor even goes so far as to explain that a shipment didn't come in because of a problem with the air freight logistics, and the same competitor is calling up customers to offer alternatives to what they're waiting for. That sort of customer service gets rewarded tenfold. A couple of years ago I considered that competitor to be inferior to OCUK, but after this I know that they're far more deserving of my money.
OCUK need to change their ways if they're ever going to get my money again