What an ourtrageous response! Sorry, but you allowed customers to place pre-orders on unsecured stock not knowing if you’d ever be able to fulfil it.
You’re talking about enabling people to make cancellations, which is fair enough and you have done that, but OCUK have been so inept it’s unreal.
I mean, look at the two responses given ... in one breath you’re advising people to cancel their order and almost blaming them for not having done so already. In the other, you’re telling certain people not to cancel as they will receive a free upgrade.
There is absolutely no consistency in the levels of customer service being given and the whole management of this from start to finish has been appalling.
OCUK didn’t create the shortage, but Jesus they have created the **** show we are all in now.