BG only seem to be communicating by text and email, this is the second email I had from them as I am moving as well due to peoples energy going pop. I am sure any other supplier moving across would be getting basically the same email.
We recently contacted you to let you know that People's Energy has stopped trading and Ofgem, the industry regulator, has appointed us to take over the supply of gas and electricity to your home.
We realise that this may be an unsettling time - we are here to help and will get everything up-and-running for you.
As you must have lots of questions, we've set up an FAQ page for you below.
What you'll need to do
- It's a really good idea to submit a meter reading to People's Energy on their website www.peoplesenergy.co.uk - this will make sure that your bill isn't based on estimated readings. We'll ask you for a meter reading too - but not until we've got your new British Gas account set up. In the meantime, please keep a note of your readings.
- If you previously paid by Direct Debit, please don't cancel it. We'll aim to transfer your Direct Debit details over from People's Energy and set one up automatically. If that doesn't work, we'll let you know how to create one with us yourself.
- Find your most recent People's Energy statement and if you are in credit, keep it in a safe place. If you don't have a statement, a screenshot of your account balance will work well instead.
What happens next
Please don't contact us yet. Over the next two weeks, we’ll be transferring your details over to British Gas and setting up your new account. We're setting you up on The People's Tariff, the details are below.
We’ll shortly be sending out your Contract Pack which include details about your tariff and the rates you’ll pay for your energy. We'll then be in touch again to let you know when your account is fully set up.
If you have an outstanding credit with People's Energy this will be transferred onto your new British Gas account – in our experience this can take a while, but we’ll keep you updated along the way.
We’re setting you up on The Peoples tariff
We’ve created a new tariff for our People's Energy customers. It's priced in line with the Ofgem energy price cap and it doesn’t have an exit fee.
Your price compared with your People's Energy energy tariff may go up, but because it already covers the industry price cap, you don’t need to worry about your tariff changing prices again until next year. If you'd like to find out the unit rates and standing charge please visit our FAQ page, shown below.
We really hope you choose to stay with us - but if you’re thinking about switching away from British Gas it’s recommended you wait until your account is fully set up so any credit you are owed from People's Energy can get to you quicker.
Edit to add vimes as this may help him
@Vimes