Virgin Media Discussion Thread

Vertigo1 said:
Does anyone here have any advice or links to same with regards to configuring traffic limiting/shaping on pfSense?
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If you do some searching you'll find a lot of videos (Lawrence Systems, netgate) showing the steps, and the pfSense docs cover it as well.

Some guides are a bit old though and the basis of my setup which makes a significant difference is very similar to this post on a huge thread on Netgate forums on fq_codel: https://forum.netgate.com/post/807490
 
Sone said:
after seeing people get over 1gbit using various kit decided i am going to try my own 'budget' version.

Got few old dell workstations lying around. Ordered some cheap 4 port gbit cards. Couple of cheap 10gbit (x540 so windows 11 could be a 'mare). Then some cheap Netgear 1gb switchs which apparently support static lag.

Plan is to use one 4 port card for the rr to the superhub. A point to point 10gb for my PC. Then double up my cable runs to get the lag working between the switches (got second 4 port for router pc but probably stick with 2 for this). Seems a lot of effort to get a 150mbit more max.

Hopefully get 950mbit to all devices and the magic 1100mbit to the main PC. Going try it with pfsense at first but will investigate other options

about £160 excluding the PC as existing but probably end up spending a load more on cabling
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Ordered a 2.5gb switch and new board for my Unraid box with 2.5gb nic. My PC also has 2.5gb nic.

Not expecting any difference in headline speed as have a Hub 4 which only has 1gb ports, I get 950gb ish anyway when wired but be interesting to see if it changes at all.
 
Anyone else been lied to by Virgin? Called to negotiate a new contract only to find the monthly amount is not the one agreed to over the phone.
 
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Palladium said:
Anyone else been lied to by Virgin? Called to negotiate a new contract only to find the monthly amount is not the one agreed to over the phone.
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It happens all the time (and not just with Virgin). It happened to me during my last Virgin contract ̶t̶o̶r̶t̶u̶r̶e̶ ̶s̶e̶s̶s̶i̶o̶n̶ negotiations. Luckily all my calls are recorded and as soon as I told them that they eventually relented and gave me the deal I got on the phone.
 
Disco_P said:
You're gonna have to elaborate.
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Felt like I've been getting a bit shafted on the price of my deal, so I phoned them up to see if I could get a better one. Woman on the phone said they could do it for £15 less, but when I checked the contract online it's only £2.50 less than I'm paying right now.
MartinPrince said:
It happens all the time (and not just with Virgin). It happened to me during my last Virgin contract ̶t̶o̶r̶t̶u̶r̶e̶ ̶s̶e̶s̶s̶i̶o̶n̶ negotiations. Luckily all my calls are recorded and as soon as I told them that they eventually relented and gave me the deal I got on the phone.
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Have been reading the VM forums and it seems to be commonplace. Sadly I didn't record the call.
 
ChrisD. said:
They don't know that.
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So basically lie back at them? Karma - I kind of like it :D

I recently negotiated a deal/discount and, despite them saying it would be confirmed by email, it never was, even after I chased them.

Thankfully my online account does show the correct price so it has been applied but that doesn't mean they're not useless.
 
ChrisD. said:
They don't know that.
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It might work. I offered to send it to them, which I didn't have to though they did ask me the exact date and time of the call. Plus, I ALWAYS ask the person I'm speaking to their name. When you can say "I spoke to Steve last week Tuesday at 4.30pm", you're half way there already.

For over 10 year I make sure whatever mobile phone I have that it has the ability, inbuilt or third party app, to record calls and always do so for 'utility' calls etc.

I have lost count the amount of times that "Well, I have a recording of the conversation", has resolved issues in my favour. ;)
 
Palladium said:
Anyone else been lied to by Virgin? Called to negotiate a new contract only to find the monthly amount is not the one agreed to over the phone.
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Yep, gave me one price on the phone and another came through on the contract. Took ages to get sorted and they still wouldn't go as cheap as what they originally offered. I record all my phone calls with them now.

Ours is due for renewal next month so hopefully can get this price increase taken off.
 
Palladium said:
Anyone else been lied to by Virgin? Called to negotiate a new contract only to find the monthly amount is not the one agreed to over the phone.
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I've had similar happen to me before with Virgin where I've had to refer them back to a recorded call post the original call after getting the first bill but sometimes the discounts aren't always displayed in the actual contract price. My contract for the Ultimate Volt bundle says £90 (plus the £25 we pay to O2 separately) but on the contract there is two discount lines mentioned (but with no values) and when we get the bill, the Virgin part comes through as £87 as we have an additional £3 bill discount added which you can see highlighted on the contract so check to see if you have anything similar:

 
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I called Virgin this morning about a few things, one of them being a complaint that was meant to be active, I received an email saying for following:

'Thanks so much for the chat on 02/02/2022. We’re very happy to be able to resolve things for you.

Here's a quick recap

Your complaint was:
Cable > My Contract/Package > My package isn't as described

And here’s what we agreed:
Package > Package change

We’ve now closed your complaint. Thanks again for bearing with us.'


That chat never happened, I never called Virgin at all. When I called up the lady I spoke to even gave me the name of the person I was meant to have spoken with. I opened another complaint due to that.

I also mentioned to her the letter I received about the price increase in March, and she informed me that I can ignore that letter as my contract has 16 months remaining so does not affect me. I thought everybody would be included, so if what she said is correct then hopefully the same will apply to some of you guys. Needless to say I did record the call.

O2 also have been a hassle in getting the Volt data add-on to reflect on my account, hopefully in the next few hours from what I was advised today by O2 it should finally show on my account. They have credited my account for £40 apparently, even though there was a credit of £30 from earlier in the month I still got charged £10, which they said was because they bill a month in advance but going forward from March the credit will be used. The think is also, they refuse to send confirmation of anything so you just have to assume they do what they claim they're going to do - which isn't what they then tend to do - hence the need to record the call as your backup when they save 'we have no record of that on our system'.
 
The price rise affects people in contract, you have the option to quit without penalty if you don't accept it though. Maybe because your contract is so new you'll avoid it.

Did you speak to the UK call centre or the Indian one as the latter don't seem to know what they talking about most of the time.
 
Puzzled said:
The price rise affects people in contract, you have the option to quit without penalty if you don't accept it though. Maybe because your contract is so new you'll avoid it.

Did you speak to the UK call centre or the Indian one as the latter don't seem to know what they talking about most of the time.
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I got through to the Philippine call centre. To be honest with you though, I do think 'IF' you get through and speak to the right person there can be movement in the right direction. The problem is though it appears these people are few are far between when it comes to Virgin and 02 for that matter.

Maybe that's what it is, because my contract started in the last month or so that could be why the price rise doesn't apply in this case even though I received the letter.
 
Slackworth said:
I've had similar happen to me before with Virgin where I've had to refer them back to a recorded call post the original call after getting the first bill but sometimes the discounts aren't always displayed in the actual contract price. My contract for the Ultimate Volt bundle says £90 (plus the £25 we pay to O2 separately) but on the contract there is two discount lines mentioned (but with no values) and when we get the bill, the Virgin part comes through as £87 as we have an additional £3 bill discount added which you can see highlighted on the contract so check to see if you have anything similar:

img
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I have indeed got a "Discount" in the Promo box as you have, but thought they'd messed up since my last contract had that also but with the actual amount agreed in the total at the bottom. Turns out the girl I spoke to yesterday make some sort of mistake. Spent most of the morning arguing with them on the phone to clarify it, guess I will have to wait and see on the next bill.
 
I was paying £30 for 200mbit which I only agreed a few months ago so phoned up as it was going up to £33.25 or something. A long time on hold but got there in the end and agreed £27 instead so better than original amount :cry: My phone sim deal runs out next month so will switch to O2 and get the speed bump to 350mbit :)
 
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