Virgin Media Discussion Thread

So I'm on VM (100Mbit) and it's been atrocious.



Network engineering is my day job, so I've done all the normal stuff.. The big red bar was when I put the hub into modem mode and connected it directly to my PC and it was still just as bad (gaming jitter, and packet loss)

It looks like my area is blatantly congested, especially by how it improves between 11pm and midnight when everyone goes to bed, and it gets crap again at 9am.

I imagine there's not much I can really do here? They recently built a load of houses nearby and I suspect they're congesting the head-end, and I'll need to wait for VM to do an upgrade....?

I guess is it worth me picking up the phone? or just cancelling and going with FTTC instead?
 
Yeah, I wouldn't put up with that. Absolutely going to wreak havoc with online gaming etc.

This is mine for comparison with no adjustments or custom hardware/software on a Hub4:

0qExQgq.png
 
Ayahuasca said:
Yeah, I wouldn't put up with that. Absolutely going to wreak havoc with online gaming etc.
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Yeah it does lol, it's impossible to really play, I actually tethered through my IPhone and it was better :D

Gonna get on the phone to them and see what they say,
 
ChrisD. said:
They'll blame your PC, wireless, AV, dog, which way the wind blows etc before admitting fault. You're going to be ice skating uphill if you go via the usual support route.
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Just spoke to them, for around 30 mins, the guy kept telling me that because I was getting more than the minimum download speed everything was fine. I did have several good attempts at explaining that the download speed wasn't the issue, it was the latency, packet loss and quality that was the problem, however he didn't seem to know what those things were.

In the end he said he couldn't help, sooooo... I guess I'll have to move off and try FTTC!

It's obvious the network is totally oversubscribed, so I never expected anything really, I also know (because I'm a neteng) that upgrading this sort of stuff takes ages and isn't trivial...

I guess you gotta just try for the sake of it sometimes..
 
Does anyone here have any advice or links to same with regards to configuring traffic limiting/shaping on pfSense?

@Rainmaker I know you were talking a lot about this a while back but I can't find the relevant posts detailing the best way to configure pfSense. Apologies if it wasn't you I'm thinking of.
 
Screeeech said:
Just spoke to them, for around 30 mins, the guy kept telling me that because I was getting more than the minimum download speed everything was fine. I did have several good attempts at explaining that the download speed wasn't the issue, it was the latency, packet loss and quality that was the problem, however he didn't seem to know what those things were.

In the end he said he couldn't help, sooooo... I guess I'll have to move off and try FTTC!

It's obvious the network is totally oversubscribed, so I never expected anything really, I also know (because I'm a neteng) that upgrading this sort of stuff takes ages and isn't trivial...

I guess you gotta just try for the sake of it sometimes..
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You can request they register your problem with higher up tech support I believe, you cant talk to them directly.
 
Screeeech said:
So I'm on VM (100Mbit) and it's been atrocious.



Network engineering is my day job, so I've done all the normal stuff.. The big red bar was when I put the hub into modem mode and connected it directly to my PC and it was still just as bad (gaming jitter, and packet loss)

It looks like my area is blatantly congested, especially by how it improves between 11pm and midnight when everyone goes to bed, and it gets crap again at 9am.

I imagine there's not much I can really do here? They recently built a load of houses nearby and I suspect they're congesting the head-end, and I'll need to wait for VM to do an upgrade....?

I guess is it worth me picking up the phone? or just cancelling and going with FTTC instead?
Click to expand...
Same as mine unfortunately, been on the forum at them for months. This last week they’ve discussed my green box outside which links to a main box down the road is on a different system the old system and believe it could be miss communicating. They said the main box down the road is upgraded for 1GB but mine has been missed, whether this cures it who knows but I’m sick to death.
 
Really impressed so far with CFL, this is a day of heavy usage:

77a12cf1341a2b61e691dc3a9079fb6f1dc392c5-30-01-2022.png
 
Vertigo1 said:
Does anyone here have any advice or links to same with regards to configuring traffic limiting/shaping on pfSense?

@Rainmaker I know you were talking a lot about this a while back but I can't find the relevant posts detailing the best way to configure pfSense. Apologies if it wasn't you I'm thinking of.
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I haven't used pfSense in years mate, sorry. I don't trust them with someone else's bargepole after all the crud they pulled and the way they act. If you want decent AQM/shaping then use OpenWrt (cake) or maybe OpenBSD (fq_codel). If you want to stick with pfSense then you'd have to ask on their forums or something, as I wouldn't want to lead you astray.
 
after seeing people get over 1gbit using various kit decided i am going to try my own 'budget' version.

Got few old dell workstations lying around. Ordered some cheap 4 port gbit cards. Couple of cheap 10gbit (x540 so windows 11 could be a 'mare). Then some cheap Netgear 1gb switchs which apparently support static lag.

Plan is to use one 4 port card for the rr to the superhub. A point to point 10gb for my PC. Then double up my cable runs to get the lag working between the switches (got second 4 port for router pc but probably stick with 2 for this). Seems a lot of effort to get a 150mbit more max.

Hopefully get 950mbit to all devices and the magic 1100mbit to the main PC. Going try it with pfsense at first but will investigate other options

about £160 excluding the PC as existing but probably end up spending a load more on cabling
 
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First of all, I'm on the business package, which might make a difference.

I've just had Virgin Media broadband (Voom 500) installed in my new place. The speed, according to speedtest.net, is bang on what I should be getting, but there is a weird problem I have with things taking a while to happen when you click on a link. Sort of like lag when playing a fast-paced game. Hard to describe. I've never had this problem with Virgin before, so I wonder if I am doing something wrong? My laptop uses ethernet and not wifi.
 
Kanpai said:
Lol tell me about it, the contrast with VM is crazy, even though I had 1GB with them due to the latency on that connection it was just unbearable at times.
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Looks great either way. Luckily my VM connection/area is ok and on the whole I have few issues but I would/will move to fibre if it ever gets here. :)
 
Just had an M100 installed a couple of weeks ago and setup the monitoring via thinkbroadband, should have done it on my previous Vodafone connection, which I may still do as the link is still active.

Considering nobody at home, I was expecting less on the yellow latency etc.

1d05c65abae67fa5fc1aca91626934c878543365.png
 
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Rainmaker said:
I haven't used pfSense in years mate, sorry. I don't trust them with someone else's bargepole after all the crud they pulled and the way they act. If you want decent AQM/shaping then use OpenWrt (cake) or maybe OpenBSD (fq_codel). If you want to stick with pfSense then you'd have to ask on their forums or something, as I wouldn't want to lead you astray.
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That's fair enough, sorry I obviously got confused and thought you were using pfSense. Thanks anyway.
 
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