council housing application they sent me an email they did not mean to send

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HangTime said:
Agreed. If you start running to the press, MPs etc over a fairly innocuous email it doesn't paint you in a great light, and might even undermine your credibility.
Focus on the issue at hand (housing), by all means escalate that primary issue, but this email thing I would say is more something to use as leverage with them directly in the first instance. You can just calmly present your case, say you got this email in error which is concerning but your priority is looking after your family, you want reassurances from them about what they are doing to investigate your appeal etc.
You've been told Jacqui is in hospital, so that again is a good opening, you can ask who will be dealing with your case in her absence.
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I agree, they know they've messed up, it will put them on the back foot.
 
ci_newman said:
and the email from the HA is passing along the OPs most recent email and telling them to relax / take a breath to calm down after reading it.
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You can't really tell without knowing the context what her intention was.
It could be as simple as the OP has written a very long email - similar to how you'd say "make a cup of tea for this one".
Maybe there's not a lot of punctuation in the email and long sentences need you to take deep breaths when reading it.

It might not even be in direct reference to the OP's situation at all. Maybe the recipient has had to deal with several other similar cases recently and the sender is making a light joke at the situation she is in.
Maybe the sender has forwarded on several emails at a time and this is the final one - so she can now take a breath.
 
As others have said I think the unprofessional e-mail is the secondary concern here and isn't worth spending too much time on. It's the sort of thing people might send internally and seems to just be expressing exasperation, I guess we don't know the full context of what you've sent to them etc.. and what exactly they're reacting to.
 
You put an appeal that they have to reply to i assume so all there thinking is that the already existing backlog they have has now just got bigger....I saw this email as a 'ah **** we've got more work to do moment'

Sure its unprofessional ... but thats it.
 
1) It isn't wrong to be fighting for housing. Why are people saying the OP is the problem?
2) If I had sent that email, I'd be in deep ****. It is unprofessional, and to be show's the casual nature of dealing with citizens that is not acceptable. I would be looking for escalation and the case given to someone else, and at the very least an apology.

But then, this is GD, where people openly mock each other.
 
teenwolf said:
ok how would you make the email out ?
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Basically what this person has said below:
touch said:
You can't really tell without knowing the context what her intention was.
It could be as simple as the OP has written a very long email - similar to how you'd say "make a cup of tea for this one".
Maybe there's not a lot of punctuation in the email and long sentences need you to take deep breaths when reading it.

It might not even be in direct reference to the OP's situation at all. Maybe the recipient has had to deal with several other similar cases recently and the sender is making a light joke at the situation she is in.
Maybe the sender has forwarded on several emails at a time and this is the final one - so she can now take a breath.
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Agreed, could just be a reference to lack of punctuation if it's written like the posts on here. The first post has zero commas in it for example (ignoring the one quoted from Christine), so if you were reading out loud you'd need a deep breath.
 
Scougar said:
1) It isn't wrong to be fighting for housing. Why are people saying the OP is the problem?
2) If I had sent that email, I'd be in deep ****. It is unprofessional, and to be show's the casual nature of dealing with citizens that is not acceptable. I would be looking for escalation and the case given to someone else, and at the very least an apology.

But then, this is GD, where people openly mock each other.
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Think this reply says it all she messed up and knew what she said and then called me trying to say jacqui is in hospital on deaths door to which I put the phone down.

I can’t help that my children are disabled but it seems like that email I received some people are in the wrong jobs.

Just trying my best for our children but I feel terrible and read that they don’t give a ……
 
That is ridiculously unprofessional. To then send it to you is incompetent. I'd be livid.
Are you able to escalate it above them? I'd be demanding a face to face with their boss.
 
I agree with others, the email is of a secondary concern, witch hunting it won't get you any further.

However, I wonder how that department would react to a Data Subject Access Request (GDPR). Of course this would be for the purposes of identifying what information you have already sent pertinent to your case, just so you don't duplicate it. It wouldn't be used to discover what other snide emails they have about you. Honest.
 
Dis86 said:
That is ridiculously unprofessional. To then send it to you is incompetent. I'd be livid.
Are you able to escalate it above them? I'd be demanding a face to face with their boss
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Christine called me straight afte making some story up I said I was not happy and very unsure about the email and said i may take this further too which replied I can forward the email on to her superior l.

Like yes as if she would.

We are feeling gutted here these people should be looking out for these people with disabilities not making fun and fibbing us off which is what that email in error shows :(
 
Mysterae_ said:
I agree with others, the email is of a secondary concern, witch hunting it won't get you any further.

However, I wonder how that department would react to a Data Subject Access Request (GDPR). Of course this would be for the purposes of identifying what information you have already sent pertinent to your case, just so you don't duplicate it. It wouldn't be used to discover what other snide emails they have about you. Honest.
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Only showing specialist proof of why the disabled girls can’t share a room
 
teenwolf said:
Christine called me straight afte making some story up I said I was not happy and very unsure about the email and said i may take this further too which replied I can forward the email on to her superior l.

Like yes as if she would.

We are feeling gutted here these people should be looking out for these people with disabilities not making fun and fibbing us off which is what that email in error shows :(
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I'd take it further as default. They're clearly not taking your issues seriously. The taking the **** part is completely unacceptable.
 
Its an internal email between 2 workers who are obviously friends, you wouldn't expect it to be formal.

Without context it pretty meaningless, Christine could have been sending a lot of emails to Jacqui that day, Jacqui might of said earlier ' If i get another email from you i will explode ' - Hence the take a deep breath LOL.

Unprofessional ? More like a mistake, and everyone makes those.

I read no malice or personal insults towards you or your case.

Focus on your case, a mistakenly sent email wont magic a 3 bedroomed house your way sadly.
 
Dis86 said:
I'd take it further as default. They're clearly not taking your issues seriously. The taking the **** part is completely unacceptable.
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They’ve asked for proof of DLA we have sent it whatever they have asked for we have sent it. I still can’t believe what I gave read in that email she knew she messed up and called me straight after it.

All stuff aside the children are disabled and need help I am just trying to make their life better and we seem to be a laughing stick for Christine and co, how many others have they done similar too.

God forbid you don’t have disabled children to lol after and life and care for without these people in the wrong jobs

:(
 
Brizzles said:
Its an internal email between 2 workers who are obviously friends, you wouldn't expect it to be formal.

Without context it pretty meaningless, Christine could have been sending a lot of emails to Jacqui that day, Jacqui might of said earlier ' If i get another email from you i will explode ' - Hence the take a deep breath LOL.

Unprofessional ? More like a mistake, and everyone makes those.

I read no malice or personal insults towards you or your case.

Focus on your case, a mistakenly sent email wont magic a 3 bedroomed house your way sadly.
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My email was forwarded on in her email
 
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