Soldato
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- 14 Apr 2014
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- Hampshire
You won't have the ability to leave, unfortunately, as you'd be signing the contract in agreement with the terms of the price increase.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
You won't have the ability to leave, unfortunately, as you'd be signing the contract in agreement with the terms of the price increase.
Depends if i can negotiate a new contract with them next year on a slightly lower price then i guess
Soldato
- Joined
- 14 Apr 2014
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- 8,101
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- Hampshire
Is it a 12 month contract? Or 18 or 24?
The reason I ask is that I don't think they'd have any interest in renegotiating if you're still in contract next year.
Unfortunatly its a 24 month contract, so 2 years
£30.99 for a 80/20 ratio connection is a bit poor really
i guess thats the life we live in these days, inflation is not coming down
Managed to swindle a £75 reward card from plusnet
£30.99 for a 80/20 ratio connection is a bit poor really
i guess thats the life we live in these days, inflation is not coming down
Managed to swindle a £75 reward card from plusnet
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Soldato
- Joined
- 26 Jan 2003
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- Surrey
Can't believe the amount of outages we've been having on BT full fibre over the past few months! Currently it's down again and am hoping it'll be up again before long as supposed to still be working but am having to hotspot off my work phone!
I honestly think we had fewer issues when we were just on the fttc connection compared to this fttp one!
Another year left on our contract currently and we'll 100% move away from BT if we can when it comes to renewing
I honestly think we had fewer issues when we were just on the fttc connection compared to this fttp one!
Another year left on our contract currently and we'll 100% move away from BT if we can when it comes to renewing
It's possible that the outages have nothing to do with BT as an ISP. If your ONT alarm light is coming on then you need an engineer to find out why that might be, and changing provider won't make a difference.
If BT the ISP was going down several times in the space of a few months there'd be more noise about it.
If BT the ISP was going down several times in the space of a few months there'd be more noise about it.
This.
It’s likely the issue is with the FTTP network in your locality and will be the same regardless of which ISP you use as they all use the same Openreach network.
The only ‘real’ alternative is an ‘alt-net’ or Virgin if either are available. I’m lucky in that I have 2 different ‘alt-nets’ and BT to choose from where I live.
Soldato
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- 26 Jan 2003
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- Surrey
That's what I was thinking unfortunately as it does seems like it's an openreach issue and we do have an engineer from OR coming out to see us next week but I doubt they'll be able to fix anything!
We have community fibre very close by - like literally 100m away at the entrance to our cul-de-sac on the road left or right you could get CF but they just haven't laid fibre down our road yet which is very annoying as I'd happily jump to their fttp if it was available!
I've let them know I'm interested (along with a few others on this road) so here's hoping they'll run a cable down here soon.
Connection has been very flaky again this evening with it dropping out on and off every few minutes almost ...
We have community fibre very close by - like literally 100m away at the entrance to our cul-de-sac on the road left or right you could get CF but they just haven't laid fibre down our road yet which is very annoying as I'd happily jump to their fttp if it was available!
I've let them know I'm interested (along with a few others on this road) so here's hoping they'll run a cable down here soon.
Connection has been very flaky again this evening with it dropping out on and off every few minutes almost ...
As others have said, more than likely a local issue than widespread. I'm with an altnet and after circa 12 months I started to see drops in connection, after a few days completely lost connection and ONT status went amber.
Long story short, the light levels had decreased too low which resulted in my connection dropping. They sent an engineer who quickly identified in my 'FAT' chamber about 30m down the road the fibre splitter had failed, he replaced it and within about 2 hours I was back online. Light levels immediately stabilised where they were supposed to be and good as gold since for another year since.
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Is there any way for me to track the status of an Openreach fault with the FLT number? My internet died this morning (red PON light), and Aquiss have logged it with Openreach and sent me the reference, but I have no idea if I can actually do anything with this to keep an eye on it?
Currently running on a cobbled together failover with my mobile phone tethered to a laptop dock sharing mobile data across ethernet into the WAN port of my router
Unfortunately I only have 10GB data, WFH, and a single one of our builds is ~25GB... so yeah, not ideal...
Currently running on a cobbled together failover with my mobile phone tethered to a laptop dock sharing mobile data across ethernet into the WAN port of my router
Unfortunately I only have 10GB data, WFH, and a single one of our builds is ~25GB... so yeah, not ideal...
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I think as your ISP is the customer in terms of openreach that they can look at a portal and give you updates.Is there any way for me to track the status of an Openreach fault with the FLT number? My internet died this morning (red PON light), and Aquiss have logged it with Openreach and sent me the reference, but I have no idea if I can actually do anything with this to keep an eye on it?
Currently running on a cobbled together failover with my mobile phone tethered to a laptop dock sharing mobile data across ethernet into the WAN port of my router
Unfortunately I only have 10GB data, WFH, and a single one of our builds is ~25GB... so yeah, not ideal...
In terms of you data you may find that you can pay a little bit extra and get unlimited data for just this month. I did this with EE once when my internet was down over an easter weekend.
Fair enough, that makes sense I guess!
I checked with o2 and the best they could offer was an extra 12GB for £32.50?!
So I popped out at lunch time and grabbed a Smarty SIM - unlimited data for £15 on a 1 month rolling contract - that will do nicely
I switched from O2 to Smarty years ago. If you setup a family group its even cheaper, my two kids are on £10 a month unlimited data, think I`m on £6 for 50gb and my wife is on £5 for 30gb. Only issue you have is when going abroad with Smarty its not great what is offered but I have started buying 2 week to 30 day sims local to the country visiting as my phone is dual sim.Fair enough, that makes sense I guess!
I checked with o2 and the best they could offer was an extra 12GB for £32.50?!
So I popped out at lunch time and grabbed a Smarty SIM - unlimited data for £15 on a 1 month rolling contract - that will do nicely
That sounds pretty good actually, I'm out of contract paying £5.44 for 10GB (it was 20GB until I left Virgin a couple of months ago), other half is also out of contract at £8 for 50GB, so I might do some investigation later re. moving across!
Speak to your ISP, they will be able to track it. Well, they should be able to if they're competent.
It's Aquiss, they updated my ticket about 20 mins ago advising there was no updated other than Openreach changing it to a "Major Service Outage".
So far I'm "ok" as I've now got unlimited data via 4G, but it's not ideal as it's not the fastest & due to having a few servers running at home which aren't currently accessible :/ hopefully doesn't take too long to get fixed!
That's a bummer, I know how frustrating it is to not have any internet. I WFH, and did use to have two lines coming in but I don't really want to pay VM any money which is my only real alternate to FTTP.
Yeah, when I switched from VM I was toying with the idea of just keeping their service running as a backup, but paying ~£300+/year for something which gets used maybe 2-3 days in that time just seems a waste! Paying £15 for unlimited 4G data for a month if needed is far more palatable, if a little less convenient.
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Yeah, I was looking at VM prices this evening, to sign up in my wife's name. But I could get the UniFi LTE Backup Pro for less than VM costs for 1 year, and put my Vodafone work SIM in it which gets well over 100 Mbps in the loft.
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So... my internet is still down.
Martin from Aquiss has been keeping me updated, but it sounds like it's fully down to Openreach to sort out - it's been updated to a Major Service Outage, and a "Precision Test Officer" has been requested (this was yesterday).
I was advised to raise the issue with the Openreach CEO as well this morning (which I've done), but so far still no real progress or ETA.
Given that it's now 4pm on Friday, I suspect that it's now going to be Monday at the very earliest before anything changes, which means it will be almost a week of downtime - while I appreciate that faults occur, I've incurred costs to restore a temporary connection (and with limited functionality), and as far as I'm aware, Aquiss aren't part of the Ofcom automatic compensation scheme, which I believe means they essentially aren't obligated to give me anything. Anyone had experience of trying to claim in this situation?
Martin from Aquiss has been keeping me updated, but it sounds like it's fully down to Openreach to sort out - it's been updated to a Major Service Outage, and a "Precision Test Officer" has been requested (this was yesterday).
I was advised to raise the issue with the Openreach CEO as well this morning (which I've done), but so far still no real progress or ETA.
Given that it's now 4pm on Friday, I suspect that it's now going to be Monday at the very earliest before anything changes, which means it will be almost a week of downtime - while I appreciate that faults occur, I've incurred costs to restore a temporary connection (and with limited functionality), and as far as I'm aware, Aquiss aren't part of the Ofcom automatic compensation scheme, which I believe means they essentially aren't obligated to give me anything. Anyone had experience of trying to claim in this situation?
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