Your loss.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Worse customer service is my loss?
You prioritise price, I don't. It's not my loss just different requirements.
According to what? Plusnet CS are very good.
Not in my experience waiting days for a fix.
Last time I used Aquiss I had a fix within 30 minutes and they support your own hardware so if you have an issue that's the router they don't just ignore you and ask you to use theirs.
I had an upload issue with Aquiss, I was asked to connect my laptop up to the ONT before they opened a ticket with Openreach.
Generally Aquiss is going to be better than Plusnet, however if you are comparing Plusnet to the likes of EE, BT etc then they are very good.
Yes I'd group all those together and just get which ever is cheapest.
BT id definitely avoid in the future though they charged me for a router id sent back and it took months to sort out, felt like talking to AI every single time just annoying.
I also don't want to take part in the price rises every year either, I have enough things on my plate than to need to haggle every year just to avoid getting ripped off.
Plusnet have been great for us for the last year. We had our line disconnect suddenly, they answered the call immediately and we had an engineer out the next morning and the issue resolved in less than 24 hours.
In comparion, TalkTalk once sent the same engineer 3 times to our house to install a line we didn't ask to be installed - then tried to charge us 3 times for it. When we tried to get in touch with them we were constantly given the run around until they eventually cancelled the charge - but then included an 'admin fix charge' line item on our next month bill for their own error.
I know we all have different experiences (much like couriers, Evri are fantastic for us here but were awful in Birmingham for us) but for us Plusnet have been fantastic.
In comparion, TalkTalk once sent the same engineer 3 times to our house to install a line we didn't ask to be installed - then tried to charge us 3 times for it. When we tried to get in touch with them we were constantly given the run around until they eventually cancelled the charge - but then included an 'admin fix charge' line item on our next month bill for their own error.
I know we all have different experiences (much like couriers, Evri are fantastic for us here but were awful in Birmingham for us) but for us Plusnet have been fantastic.
It's your loss. I get a great price, a great connection and great support from Plusnet.
This is very true, we all have different experiences of the same company. I would loathe to go to any other ISP other than BT for where I live.