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Letter from VirginMedia.... Outrageous ?
- Thread starter Random_23
- Start date
Exactly, so the Virgin guy wasn't an engineer.
Soldato
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- 30 Sep 2005
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was she fit?
Soldato
Yes crushed cables - I can vouch for it - Years ago when contractors were putting in cable they used to cut the BT cables so muggins here had to go find fault - once found and BT cable repaired I needed to replace duct so out came sledge hammer and whacked cable duct flat so BT one was nice and straight again so it could be rodded in future - So glad to hear that all back ache I endured 30 yrs ago had a good result.
Dave
Dave
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Smileys and now colours. Have a gold star and then go away. Your forum stalking is tedious
Soldato
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oh don't get grumpy, you like me really
Associate
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Well it was a girl by all accounts, but don't let not being able to comprehend written English hamper you.
And of course not being able to read my assertion that number 1 is able to accommodate the skill set of this person (trained and skilled being relative terms of course) does lead me to believe that you might want to take some reading lessons before entering relatively basic debates such as this.
Soldato
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You think thats bad how about this, i live in terraced houses with my virgin brown box directly below my front window:
Last weekend i was watching TV when my Tivo box started slowing down and generally wasn't responding. Thought nothing of it and started to leave the house for football only to see a virgin media engineer work on a house 2 doors down. I asked him if there was a problem with the virgin in the area as my tivo box had just stopped responding to which he replied no. Fine i thought and jumped into my car and was just pulling away only to see the engineer run towards me. The conversation went like this:
VM: Is that brown box outside your house connection to your house?
Me: You mean the one outside 125?
VM: Well yeah the one with the brown box outside?
Me: Yes that will be mine then
VM: Oh is that not for house 118?
Me: Why would my connection directly outside my house for 125 be for 118?
VM: Oh i was working on that brown box.
So in conclusion my tivo had stopped working because he had disconnected my service for house no 118 whilst working outside house 127. All houses connected to me are odd numbers and im not entirely sure where house 118
Last weekend i was watching TV when my Tivo box started slowing down and generally wasn't responding. Thought nothing of it and started to leave the house for football only to see a virgin media engineer work on a house 2 doors down. I asked him if there was a problem with the virgin in the area as my tivo box had just stopped responding to which he replied no. Fine i thought and jumped into my car and was just pulling away only to see the engineer run towards me. The conversation went like this:
VM: Is that brown box outside your house connection to your house?
Me: You mean the one outside 125?
VM: Well yeah the one with the brown box outside?
Me: Yes that will be mine then
VM: Oh is that not for house 118?
Me: Why would my connection directly outside my house for 125 be for 118?
VM: Oh i was working on that brown box.
So in conclusion my tivo had stopped working because he had disconnected my service for house no 118 whilst working outside house 127. All houses connected to me are odd numbers and im not entirely sure where house 118
Or just very upset at being passed from pillar to post with no outcome.
Associate
7 years of problems I hope you don't pay full price
Man of Honour
Can't read the letter? Have people not heard of CTRL + +/- ?!
Anyway, I've had my experience with "engineers" from VM in the past and been dealt with a senior thereafter. The last guy didn't understand that you could get the modem stats off the superhub by clicking the status link top right of the log in screen without logging in. Apparently he does it a different way... He also double clicks hyperlinks.
Go figure.
Anyway, I've had my experience with "engineers" from VM in the past and been dealt with a senior thereafter. The last guy didn't understand that you could get the modem stats off the superhub by clicking the status link top right of the log in screen without logging in. Apparently he does it a different way... He also double clicks hyperlinks.
Go figure.
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It depends was the use of "weather" instead of "whether" your error or their error?
Also, who stays with a rubbish service for 7 years?
I had a few VM engineers out a few months back, the first two engineers were useless and didn't appear to know what they were doing but they were friendly enough. However the third one was brilliant, identified and solved the problem in about 10 minutes.
I can understand why you would get frustrated with them but I didn't see any reason to be rude or ask them to leave. Also 7 years with this issue? I had an engineer out every week until they solved the issue I had, but 7 years? WTF?!
Also well done to VM for standing up for their staff.
I can understand why you would get frustrated with them but I didn't see any reason to be rude or ask them to leave. Also 7 years with this issue? I had an engineer out every week until they solved the issue I had, but 7 years? WTF?!
Also well done to VM for standing up for their staff.
This.
Man of Honour
The last one I had out was, I opened the door expecting your usual hairy arsed bloke and it turned out to be a rather attractive lady who fixed my issue no problem so good times all round
It depends was the use of "weather" instead of "whether" your error or their error?
Also, who stays with a rubbish service for 7 years?
Be nice... I tried very hard on that
