Gigabyte rma help

Justo · 3 Sep 2018 at 13:32

Hi ive had to rma my g1 gaming gtx 1060 6gb because it had a code 43 error and i sent it back to the retailer i purchased from and they have since sent it to gigabyte and the retailer has informed me it could take upto 28 days? i thought gigaybytes uk rma was a fast turnaround i have been without my gpu now for nearly a month, and the 28 days is up in a couple of days could a gigabyte rep look into this for me @GIGA-Man Thanks

wedrum · 3 Sep 2018 at 13:34

@GIGA-Man

Admiral Huddy · 3 Sep 2018 at 13:36

I waited 6 weeks for a Gigabyte MOBO to come back and heard nothing..However, I knew it would be some time so i bought a new one the same day the defective board went back so as not to waste time. I then sold the return. I know that might not be an option to you.. but it's worth considering in future.

Have you contacted the vendor where you bought it from?

Justo · 3 Sep 2018 at 13:44

Admiral Huddy said:
I waited 6 weeks for a Gigabyte MOBO to come back and heard nothing..However, I knew it would be some time so i bought a new one the same day the defective board went back so as not to waste time. I then sold the return. I know that might not be an option to you.. but it's worth considering in future.

Have you contacted the vendor where you bought it from?

yes ive contacted them and i got the standard please allow upto 28 days, driving me nuts waiting lol

Admiral Huddy · 3 Sep 2018 at 13:52

Justo said:
yes ive contacted them and i got the standard please allow upto 28 days, driving me nuts waiting lol

I'm sure that they will honour their policy..

Unrivaledx21 · 3 Sep 2018 at 13:54

Certainly makes me reconsider Gigabyte GPUs. That is a long time to wait.

Admiral Huddy · 3 Sep 2018 at 14:11

Unrivaledx21 said:
Certainly makes me reconsider Gigabyte GPUs. That is a long time to wait.

I've has the same with Asus and Palit.. That's how I knew it would be a long turnaround.

JessieD · 3 Sep 2018 at 16:09

Unrivaledx21 said:
Certainly makes me reconsider Gigabyte GPUs. That is a long time to wait.

Me too, I'm wanting to buy a Gigabyte 1080 but 28 days is dire

Skynet5 · 3 Sep 2018 at 20:34

Pretty unacceptable. The prices these things we should be getting exchanges whislt they investigate.

Nelly · 3 Sep 2018 at 20:36

Gigabyte used to be fairly quick, makes you wonder if certain retailers are waiting until they have a big batch to send back in bulk?

Calo · 3 Sep 2018 at 20:40

Hang on, my GPU rma turnaround two months ago, direct to them, was two weeks total. You sure the retailer is doing their bit? Was it packaged properly?

Nelly · 3 Sep 2018 at 20:45

Calo said:
Hang on, my GPU rma turnaround two months ago, direct to them, was two weeks total. You sure the retailer is doing their bit? Was it packaged properly?

Not bad at all, did you have to pay for return shipping from Gigabyte? Thanks.

Calo · 3 Sep 2018 at 20:56

yeah, used my own courier

Unrivaledx21 · 3 Sep 2018 at 21:16

Calo said:
yeah, used my own courier

What was the outcome? Fix your card or did they replace it with a new one?

Calo · 3 Sep 2018 at 21:35

replaced a faulty fan that was causing a loud noise half the time. they found it out immediatly, which was good as it didnt always make the loud noise.

Nelly · 3 Sep 2018 at 21:43

Calo said:
yeah, used my own courier

Thanks, just making sure my Graphics Card Warranty List is accurate. Just a presumption, but this up to 28 days thing, to me it does sound like certain retailers are taking advantage of it and hanging on to cards and sending them back to manufacturers in bulk, probally to cut courier costs, who knows?

Justo · 4 Sep 2018 at 13:51

Update the retailer has contacted me today and they are sending me a brand new replacement this week, dont know why its taken 28 days though lol

GIGA-Man · 4 Sep 2018 at 14:16

The official GIGABYTE UK RMA turn around time is 14 working days, we often process returns faster than that. It does in some cases take longer if we need to swap the product and we don't have RMA buffer in stock, if that happens we will mail and tell the people that returned it to us.
If any of you have issues I try and help where I can, you can also mail [email protected]

Unrivaledx21 · 4 Sep 2018 at 14:18

GIGA-Man said:
The official GIGABYTE UK RMA turn around time is 14 working days, we often process returns faster than that. It does in some cases take longer if we need to swap the product and we don't have RMA buffer in stock, if that happens we will mail and tell the people that returned it to us.
If any of you have issues I try and help where I can, you can also mail [email protected]

Very good, thank you for the information.

Justo · 4 Sep 2018 at 14:33

GIGA-Man said:
The official GIGABYTE UK RMA turn around time is 14 working days, we often process returns faster than that. It does in some cases take longer if we need to swap the product and we don't have RMA buffer in stock, if that happens we will mail and tell the people that returned it to us.
If any of you have issues I try and help where I can, you can also mail [email protected]

Thank you