Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

hazro · 9 Jan 2012 at 12:05

This is our first day back since we broke up before Xmas so Happy New Year to everyone. We've been monitoring this thread and have some updates on existing and new models. The 27" LED models are under review and a decision will be made this month on what can be done to eliminate dust altogether. Despite their popularity, it is looking increasingly likely that we'll have to drop all glass models and stick to non-glass. The glass models may still be around for our B2B sales. More to follow on this.

Also, whilst the 27" LEDs don't officially support HDCP (due to high royalty fees), most new batches shouldn't have a problem playing Blu-rays (although, we can't guarantee this for all units). User feedback on this will be appreciated.

OCUK will take delivery of our new 30" models in the next week or so. The model number is HZ30WiE and features a new Aluminium bezel with Steel back and a fully adjustable stand. The panel is 10bit Ultra Wide Gamut capable of 1.07billion Colors. Input is limited to Dual Link DVI and we've chosen an expensive external adapter over internal PSUs due to heat and high pitched noise issues (which have plagued other branded 30" displays). Price is to be set by OCUK but it will be £750~£800 delivered.

The same model is available in a 8bit version (Wide Gamut with 16.7million Colors) which will be available directly from us at a price of £650~£700. This has a model number of HZ30WiF.

The HZ27WB has been revised and now comes in the same enclosure as the HZ27WC Non-Glass. We had to do this to lower costs as encapsulating this into a metal enclosure was too high. Price will be around 10% cheaper than the HZ27WC. The ETA is around 6 weeks on this. This is a lot of monitor for the price (WQHD resolution 10bit Wide Gamut CCFL panel capable of 1.07 billion Colors).

A 27" LED 3D monitor is also available (full HD) and again, shares the same enclosure as the HZ27WC. We've had this model for over 6 months but never got round to launching it. This will be available in 6 weeks (this is a non 'Nvidia 3D Ready' monitor aimed at the multimedia market). As always, price will be appealing.

A new Hazro miniDP/DP to Dual Link DVI adapter is ready. Available in around 4 weeks. This is aimed at Apple users and those with DP only graphics cards. Price will be around £60~£65.

We're looking to incorporate MHL into all new models from March onwards.

We have a new gel based screen cleaner kit comparable to the best brand out there (can't mention). Available in a 250ml bottle with a 30x30cm lint free cloth, the price will be £5~£10. This isn't the usual rubbish offered by LCD TV resellers as up-sell or cross-sell addons: the formula is unique and we are looking to patent it.

The stand has caused us nothing but problems and we've invested a huge amount of time into developing our latest prototype. The main issue was stability i.e. ensuring the 27" and 30" models didn't shake or wobble for more than 5 secs when a 1kg force was applied (as required by VESA). We can offer cheap inexpensive fully adjustable stands for <£30 as seen on most monitors these days (and these would be fine for most users). However, the increased torque (due to width of the 27" and 30" monitors) and the increased weight means a small touch would result in wobble lasting +7 secs. Our new stand is all Aluminium and offers Tilt, Swivel, Elevation and Rotation. The stand comes in parts and can also be used on the new Apple 24" and 27" LED displays. Price will be around £50~£60 but its a lot of stand for the money (and is universal). ETA: 6 weeks.

A new monitor arm will also be offered for around the same price - ETA: 6 weeks.

We're offering our LCD kits shortly to end-users who would like to create their own monitor setups. The kits will allow users to create 30" and 27" setups cheaper than buying monitors outright and is aimed at LCD modders especially those looking to create multi-monitor setups. LCD modding is not very popular in Europe/USA but our buyers in Asia have shown a lot of interest in this. Customers are required to make their own cases/bezels/stands and we will offer absolutely everything needed including panel, controllers, power suppliers, OSDs, cables, screws etc. etc.

Finally, a new high end pre-press/broadcast 24" monitor will be ready soon with accessible 3D LUTs and factory calibration for multiple color Temps. We may offer default sRGB and AdobeRGB modes as presets but we're not keen on this as panel degradation will throw these values off over time (not sure why customers were so impressed when a competitor offered this option on a consumer 24" model - all marketing hype). More to follow on this.

nosluom · 9 Jan 2012 at 12:19

wowzas, many thanks for the update hazro, i might jump back on board when this new stuff arrives. Do you have any pictures of the new 30" models?

Spit · 9 Jan 2012 at 12:31

Good stuff Hazro. Still loving my 3x dust free, no dead pixel 27" WC 7680x1440 eyefinity setup!!

2x 7970's arriving tomorrow to help push them too

B1gbeard · 9 Jan 2012 at 12:39

Will the 30" be using a glossy panel without any AG coating, similar to the 27"?

Deception · 9 Jan 2012 at 13:13

Its nice to see that peoples thoughts are heard and something is being done about it, it does make me happy

. Good news on the 120hz side too!

Wizzkidy · 9 Jan 2012 at 13:25

hazro said:
Stuff

Great stuff I guess but again no update on firmware fix for the 5 series ATI cards, its been a LONG time over 7 months since this problem first was reported.

This is causing a lot of your customers problems and you need to give us some kind of update as to how long this is going to take.

gizmoy2k · 9 Jan 2012 at 13:49

hazro said:
Ignorance is bliss

Great and nothing about those of us who have been shafted for DSR due to dust instead of paid for RMAs

If your withdrawing glass altogether your admitting its faulty and you cant manufacture to an acceptable level of quality - product not fit for purpose

Axeia · 9 Jan 2012 at 14:42

hazro said:
The HZ27WB has been revised and now comes in the same enclosure as the HZ27WC Non-Glass. We had to do this to lower costs as encapsulating this into a metal enclosure was too high. Price will be around 10% cheaper than the HZ27WC.

That's a steal and sure to be interesting to a couple of photoshoppers.

hazro said:
A new Hazro miniDP/DP to Dual Link DVI adapter is ready. Available in around 4 weeks. This is aimed at Apple users and those with DP only graphics cards. Price will be around £60~£65.

With that price you should really look into reaching other markets than just the UK, the delivery costs from the UK would

We have a new gel based screen cleaner kit comparable to the best brand out there (can't mention). Available in a 250ml bottle with a 30x30cm lint free cloth, the price will be £5~£10.

Gah, I ordered a ton of the stuff from China a few days ago. Again, look into reaching markets outside the UK, delivery costs are killing us on the mainland

I know it looks like I'm contradicting myself but shipping costs from China are non-existent

Our new stand is all Aluminium and offers Tilt, Swivel, Elevation and Rotation. The stand comes in parts and can also be used on the new Apple 24" and 27" LED displays. Price will be around £50~£60 but its a lot of stand for the money (and is universal). ETA: 6 weeks.

New Apple 24"? Do you know more than the rest of us do? As far as I know the 24" is EOL and the only new('ish) Apple monitor is a 27" with Thunderbolt interface.
Does it include the Apple to VESA bracket by default? If it does it's an absolute bargain for Apple users. If it doesn't it's still the only <£100 stand that I know of and the only one that's actually makes somewhat sense pricewise.

A new monitor arm will also be offered for around the same price - ETA: 6 weeks.

Is this a monitor arm with gas spring comparable to say the Ergotron solutions or is it metal, clamps and screws like the monitor arms from AllCam?
If it's the first, it's silly cheap. If it's the second, do hope that you guy have the rotate option implemented a lot better than AllCam (those things have nearly no friction at all.. but they are a third the cost).

Finally, a new high end pre-press/broadcast 24" monitor will be ready soon with accessible 3D LUTs and factory calibration for multiple color Temps.

Bugger, the 24" is a 3D screen? I was looking forward to a 1920x1200, 24" Glossy IPS-based screen. The market needs those! There aren't many 24” 1920x1200 screens, yet the few that are on the market are insanely popular. The Samsung 2443BW is still selling way better than it should over here in the Netherlands – nearly always in the Top5 when sorting on 'popularity' on the biggest Dutch IT site/price comparison tool. I even have one myself and it has ****poor panel uniformity. Another popular and very often recommended monitor is the Dell u2412HM (again a 24”/1920x1200) monitor. Why don't you guys jump in on this market with a glossy IPS model. Quite sure that's (at least part of) the reason why the 27” models are selling so well, they're glossy and great for gaming.
Heck, a 24” model would probably do even better. A lot more offordable to most people and unlike with 27” monitors it would be the only glossy model of that size.
The site I'm talking about is tweakers.net btw. Not sure if I'm allowed to link to it as linking to the auctioning sites and competitors is against the rules. This falls under neither category but is quite similar (afaik the shops listed on it don't deliver to the UK).

FreeStream · 9 Jan 2012 at 15:42

Axeia said:
Bugger, the 24" is a 3D screen? I was looking forward to a 1920x1200, 24" Glossy IPS-based screen. The market needs those! There aren't many 24” 1920x1200 screens, yet the few that are on the market are insanely popular. The Samsung 2443BW is still selling way better than it should over here in the Netherlands – nearly always in the Top5 when sorting on 'popularity' on the biggest Dutch IT site/price comparison tool. I even have one myself and it has ****poor panel uniformity. Another popular and very often recommended monitor is the Dell u2412HM (again a 24”/1920x1200) monitor. Why don't you guys jump in on this market with a glossy IPS model. Quite sure that's (at least part of) the reason why the 27” models are selling so well, they're glossy and great for gaming.
Heck, a 24” model would probably do even better. A lot more offordable to most people and unlike with 27” monitors it would be the only glossy model of that size.
The site I'm talking about is tweakers.net btw. Not sure if I'm allowed to link to it as linking to the auctioning sites and competitors is against the rules. This falls under neither category but is quite similar (afaik the shops listed on it don't deliver to the UK).

No, I think he means it has a '3D LUT'.

http://en.wikipedia.org/wiki/3D_LUT

hazro · 9 Jan 2012 at 15:59

Axeia said:
New Apple 24"? Do you know more than the rest of us do? As far as I know the 24" is EOL and the only new('ish) Apple monitor is a 27" with Thunderbolt interface.
Does it include the Apple to VESA bracket by default? If it does it's an absolute bargain for Apple users.

This was a referral to Apple's previous 24" LED IPS monitor. The new stand will feature an Apple VESA adapter and all parts by default so it'll be a truly universal stand - no other parts or accessories will be needed (not even the Apple VESA plate which alone is priced at £25~£30).

Is this a monitor arm with gas spring comparable to say the Ergotron solutions or is it metal, clamps and screws like the monitor arms from AllCam?
If it's the first, it's silly cheap. If it's the second, do hope that you guy have the rotate option implemented a lot better than AllCam (those things have nearly no friction at all.. but they are a third the cost).

This will be a part clamp/screw mechanism (i.e. to adjust the torque for tilt) but the elevation adjustment uses gas dampers. It is a high quality product.

I was looking forward to a 1920x1200, 24" Glossy IPS-based screen. The market needs those! Why don't you guys jump in on this market with a glossy IPS model.

The 24" IPS LED panel is buggy and can be offered completely stripped with DVI only (the more inputs, the more scope for things to go wrong). We will shortly be offering this as a kit i.e. without bezel/enclosures but this will be to our B2B customers only. For consumers, we doubt it will ever be officially launched but may appear as a OCUK 'value' brand product etc. There is a market for this monitor but not in Europe/USA as it would receive bad publicity (the panel is notorious for backlight non-uniformity and tinging). Consumer attitudes vary as we will most likely sell this model predominately in Asia where non-uniformity isn't seen as a big deal unless its blatantly visible).

Wizzkidy · 9 Jan 2012 at 16:04

Hazro,

I don't mean to be rude but you seem to be ignoring the customers that have problems with:

1. 5 series cards

2. RMA's and dust on glass panels that you have just confirmed IS a fault!

I am gussing that these issues will continue to be ignored and if thats the case kiss my custom good bye for future products

hazro · 9 Jan 2012 at 16:12

gizmoy2k said:
If your withdrawing glass altogether your admitting its faulty and you cant manufacture to an acceptable level of quality - product not fit for purpose

Disagree - this was a strategic decision we made only partly due to dust issues. With the intro of our new 27" CCFL and 3D models (which share the same non-glass enclosure), setting our assembly line is easier if all models have non-glass. Unfortunately, 'fit for purpose' is a term monopolized by consumers and there exists a significant discrepancy between what manufacturers, retailers and end consumers see as 'fit'. Hazro's products aren't for everybody and unfortunately, we are seeing more cases of consumer surprise when they hear we don't conform to the same warranty norms as our competitors. We are making improvements to our products but all things considered, we believe the 27" LED IPS models we have are an absolute bargain at the price.

Jo... · 9 Jan 2012 at 16:15

Wizzkidy said:
Hazro,

I don't mean to be rude but you seem to be ignoring the customers that have problems with:

1. 5 series cards

2. RMA's and dust on glass panels that you have just confirmed IS a fault!

I am gussing that these issues will continue to be ignored and if thats the case kiss my custom good bye for future products

Thank you for mentioning it, I just wanted to say something similar.

@hazro: I now understand why I didn't receive any answer. It would've been nice if you put something on the site saying you weren't reachable.
Does this also mean that I still can expect an answer from Hazro? I've sent like three mails last week.
I've also made a rather negative post here about my experience with your support service, but I would like to correct it if you would finally offer me a solution or give me a real explanation. Maybe you could also tell us why some mails aren't answered by Hazro? I've read similar experiences from other users on OCuk.

Jo... said:
After sending some mails to Hazro, I finally received an answer.

"Dear ***,

Tinging is not seen as a problem unless it exceeds a pre-defined threshold. Tinging is a characteristic of this panel and is due to the filter applied (which masks non-uniformity). No two panels are ever the same and there is no guarantee that one will be better/worse than the other. We don't accept tinging to be an issue any more than e.g. reflectiveness of the panel or ghosting/streaking during gameplay (which maybe issues for customers but are characteristics of the panel). Admittedly, this along with backlight bleed is a severe issue on IPS panels which has been around for over 7 years. Unfortunately, on this occasion, we are unable to consider this monitor as being faulty.
Hope this is helpful and please reply above if you have any further questions.

Best regards,
Web Support Team
Hazro Technologies
***
DEC 14, 2011 | 01:14PM GMT
Original message
Dear Hazro,

A week ago (and more than a month ago) I sent you a mail regarding a problem with my monitor. I still haven't received an answer so I'm sending another mail now. I hope you'll respond this time. I'll quickly explain what the problem is. My screen has the so called "yellow tinge" problem. It's a common problem among the Apple Cinema Displays. Because the Hazro HZ27WC uses the same panel, I figured I should look to the Apple Cinema Displays, and I found a problem that matched mine.
Here (http://tweakers.net/ext/f/1TCpITnnQUaICrmWs7ZkM5CA/full.jpg?nohitcount=1) is a picture where the problem is clearly visible. As you can see it can be pretty annoying, especially when for example reading web pages or editing photos.
I really hope that you can offer me a solution, because this is just an unacceptable problem.

Regards,
***

His answer is just ridiculous. So I sent a mail asking why it's not covered by warranty because more than 32% of my screen is yellowish (Backlight ‘bleed’ or ‘Non-Uniformity’ will only be considered for Warranty if >32% of LED Panel Coverage.") . But than I discovered that it might not be a yellow tinge issue. I read that if you desaturate photos of the monitor, it should show even backlighting. That wasn't the case. So I sent them another mail, saying I didn't think it was the 'yellow tinge' problem. I wasn't sure if I should just reply to the mail or send a mail via their site, so I did it both ways. I waited for over a week for a reply, but I didn't receive one. So I sent another mail yesterday. I think they're just ignoring me. They know it should be covered by warranty, but they won't admit it by just saying it's not covered by warranty. If you ask them why it's not covered, they don't reply. And even if wouldn't be a real problem, they should test it first. They only saw a picture of my screen. I even read something on another forum posted by a hazro rep saying that they should test it in order to determine whether it's covered by warranty or not.

hazro · 9 Jan 2012 at 16:23

Wizzkidy said:
Hazro,

I don't mean to be rude but you seem to be ignoring the customers that have problems with:

1. 5 series cards

2. RMA's and dust on glass panels that you have just confirmed IS a fault!

I am gussing that these issues will continue to be ignored and if thats the case kiss my custom good bye for future products

The issue with 5 Series cards is something we're still waiting on. We don't see this as a fault with our monitors but an issue with 5XXX series cards. Our monitors work fine with other graphics cards and other monitors work fine with 5XXX series cards - yet consumers still ping the blame on Hazro. Its only until AMD do something about this that we can offer an update but so far, we have no further info.

We have never accepted dust to be an issue and it was only until it was reported as a 'problem' that we introduced non-glass versions. Like reflections or glare from the glass, dust accumulation is inevitable and we consider it a 'feature' of the 27" HZ27WC. Many customers prefer the glass (despite reflections/dust) but we've found its simply easier to offer non-glass only as it means having a single assembly line for all forthcoming models.

nosluom · 9 Jan 2012 at 16:26

hazro can you answer a question of mine if you get chance? have you had any feedback of your monitors buzzing or squeeling at all? Just wondered if it was transistor/capacitor related

Wizzkidy · 9 Jan 2012 at 16:29

hazro said:
The issue with 5 Series cards is something we're still waiting on. We don't see this as a fault with our monitors but an issue with 5XXX series cards. Our monitors work fine with other graphics cards and other monitors work fine with 5XXX series cards - yet consumers still ping the blame on Hazro. Its only until AMD do something about this that we can offer an update but so far, we have no further info.

We have never accepted dust to be an issue and it was only until it was reported as a 'problem' that we introduced non-glass versions. Like reflections or glare from the glass, dust accumulation is inevitable and we consider it a 'feature' of the 27" HZ27WC. Many customers prefer the glass (despite reflections/dust) but we've found its simply easier to offer non-glass only as it means having a single assembly line for all forthcoming models.

I can understand that your awaiting AMD to give you an update but you must understand that this issue has been a problem since you started selling these (which is not long before a whole year! Do you not think this is unacceptable for the customer?) I mean having my machine reboot in a cycle when I have your monitor connected with no BIOS is very far off a good monitor. I can't fault the picture when it works but this is a serious problem that I want to resolve WITHOUT having to spend £100's on a new GFX card please. I'm sick and tired of having to use a different monitor to get into my BIOS!

hazro · 9 Jan 2012 at 16:36

nosluom said:
hazro can you answer a question of mine if you get chance? have you had any feedback of your monitors buzzing or squeeling at all? Just wondered if it was transistor/capacitor related

Some LED inverters will make a squealing sound especially at max power/highest brightness/white background. Its difficult to quantify and measure but the sound should not be higher than 22dB. If it is, its not necessarily a fault but we can look into it under RMA.

nosluom · 9 Jan 2012 at 16:37

hazro said:
Some LED inverters will make a squealing sound especially at max power/highest brightness/white background. Its difficult to quantify and measure but the sound should not be higher than 22dB. If it is, its not necessarily a fault but we can look into it under RMA.

that's cool then mate, thanks for the replying

gizmoy2k · 9 Jan 2012 at 17:32

So it appears your quite happy to punt and promote your new up and coming products here but when anyone has an issue it falls or deaf ears or you simply deny a problem exists.

Dust specks at a minimal level are acceptable, but cigarette type specks of ash which can clearly be seen without turning the monitor on simply are not to the customer, and to try and write it off as a "feature" is laughable and embarrassing for you

Anyway i've learnt my lesson, if something looks to good to be true it usually is, £20 now actually seems a bargain for royal mail to take this off my hands and be done with it.

As long as Hazro dont consider it a fault your ****** and i dont think their fault list is very long

crinkleshoes · 9 Jan 2012 at 17:53

hazro said:
Unfortunately, 'fit for purpose' is a term monopolized by consumers and there exists a significant discrepancy between what manufacturers, retailers and end consumers see as 'fit'. Hazro's products aren't for everybody and unfortunately, we are seeing more cases of consumer surprise when they hear we don't conform to the same warranty norms as our competitors.

Wow, think you would have been better off not replying at all than that, I can't believe that is your stance on the issues raised!

"Surprise" probably comes from the fact it's not advertised and significantly worse than all of your competitors... industry standards do set the norm and if you don't conform to the norm then you are going to have a lot of annoyed people! I have been unable to find your pixel policy on your own website & it's not offered on for-sale adverts... if you at least offered the information on your website, people wouldn't be quite so "surprised".

Loads of dead pixels, dust that obscures the screen and current gen hardware incompatibility cannot ever be considered fit for purpose and to claim that your customers are "monopolising" (I read 'abusing') the distance selling regulations is insulting.

You already lost the custom from me due to the company's stance on quality control issues. This only reinforces my decision, so thank you for that.

I got 'lucky' in that I researched the product before spending my money on it, I feel sorry for others who haven't to be subjected to such a poor attitude towards customer service.