Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

crinkleshoes · 9 Jan 2012 at 17:57

gizmoy2k said:
So it appears your quite happy to punt and promote your new up and coming products here but when anyone has an issue it falls or deaf ears or you simply deny a problem exists.

Dust specks at a minimal level are acceptable, but cigarette type specks of ash which can clearly be seen without turning the monitor on simply are not to the customer, and to try and write it off as a "feature" is laughable and embarrassing for you

Anyway i've learnt my lesson, if something looks to good to be true it usually is, £20 now actually seems a bargain for royal mail to take this off my hands and be done with it.

As long as Hazro dont consider it a fault your ****** and i dont think their fault list is very long

Funny that this "feature" is hazro specific.

Clav · 9 Jan 2012 at 18:02

hazro said:
We have never accepted dust to be an issue and it was only until it was reported as a 'problem' that we introduced non-glass versions. Like reflections or glare from the glass, dust accumulation is inevitable and we consider it a 'feature' of the 27" HZ27WC. Many customers prefer the glass (despite reflections/dust) but we've found its simply easier to offer non-glass only as it means having a single assembly line for all forthcoming models.

If you added this to the list of specs on your website along with its other features I wonder what would happen to the sales?

edit: lets see that product spec..

nosluom · 9 Jan 2012 at 18:11

actually quite baffling these responses by hazro aren't they

i can't for the life of me get my head around why a company that sells a product wouldn't want to make sure they had a good image. Surely as a representative you'd want to ensure buyers were happy!?! Sales are made on reviews and word of mouth so i can only see your image and sales being effected if people are constantly reading that your products are faulty and that nothing is being done about it. It's not rocket science. Why do you think apple do so well?! Yeah their products cost more but there build quality is second to none and i know for a fact if i had a problem and walked into an apple shop they're sort it or replace the product.
Just find it all a bit weird that you don't feel the need to ensure the people that buy your stuff are happy. Especially being as this is the forum of the main site you sell your products on. If i have a bad experience with a product which i have done with 2 hazro monitors now and nothing is done about it it's obvious i'm not going to buy one again (sale lost). I'll also tell everyone else about my bad experience which will probably put them off. Basic rules of business i'd have thought

djxput · 9 Jan 2012 at 19:12

hazro said:
OCUK will take delivery of our new 30" models in the next week or so. The model number is HZ30WiE and features a new Aluminium bezel with Steel back and a fully adjustable stand. The panel is 10bit Ultra Wide Gamut capable of 1.07billion Colors. Input is limited to Dual Link DVI and we've chosen an expensive external adapter over internal PSUs due to heat and high pitched noise issues (which have plagued other branded 30" displays). Price is to be set by OCUK but it will be £750~£800 delivered.

The same model is available in a 8bit version (Wide Gamut with 16.7million Colors) which will be available directly from us at a price of £650~£700. This has a model number of HZ30WiF.

The HZ27WB has been revised and now comes in the same enclosure as the HZ27WC Non-Glass. We had to do this to lower costs as encapsulating this into a metal enclosure was too high. Price will be around 10% cheaper than the HZ27WC. The ETA is around 6 weeks on this. This is a lot of monitor for the price (WQHD resolution 10bit Wide Gamut CCFL panel capable of 1.07 billion Colors).

Couple questions hazro.

- Im not sure which monitor would suit me. Looking for a monitor that can play games and where I can watch movies etc on also and do my usual computer work. Whats the difference between the 2 new 30inchers coming out the 10bitgamit and more colors and the 8bit and less colors?

also from my understanding is the 27wc still the best 27 to get for games?

Wizzkidy · 9 Jan 2012 at 19:19

It's OK guys, this will affect them badly. The replies from Mr Hazro are very very strange thats for sure.

Lets have a look at this..

1. They say dust "just happens" pretty much and that no chance of RMA's from this, I think this is more "Well we have your money now and we don't really care about you as a customer, we are not willing to look into the issue with your screen"

2. 5 series cards dont have any BIOS "Well we are waiting on AMD for 8 months well we don't really care that much to chase them up and give you an update your just have to live with it forever?" I cant see AMD coming out with a F/W fix for an old generation of GFX card.

Trying to TEST this monitor before putting them on the market is so hard to test of course. A complete shambles!

And they state none of these reasons as being bad customer service?

+1 here out thats for sure.

B1gbeard · 9 Jan 2012 at 20:07

It's almost like a comedy account on a windup. :confused:

smilertoo · 9 Jan 2012 at 20:14

If hazro are trying to cut costs they should lose the integrated speakers, theyre next to worthless.

NinetyOne · 9 Jan 2012 at 20:27

smilertoo said:
If hazro are trying to cut costs they should lose the integrated speakers, theyre next to worthless.

This.

Soundood · 9 Jan 2012 at 20:34

hazro said:
Some LED inverters will make a squealing sound especially at max power/highest brightness/white background. Its difficult to quantify and measure but the sound should not be higher than 22dB. If it is, its not necessarily a fault but we can look into it under RMA.

22db what? i assume you mean 22 db SPL,

and 'hard to quantify and measure?' not for me

and in my professional opinion,

22db means nothing without frequency, +22db SPL at 500hz would not be noticed (similar to a computer fan)

22db SPL at 5Khz would be more than distracting, bordering on torture over long periods.

all this aside, have you guys that have complaints thought about getting together and contacting your local trading standards? :confused:

trust me on this one, if they get even 25 complaints about the same issue, from the same company, they will investigate. and although i believe Harso to be operating within the law with their RMA conditions, they can and will be held account if they are not operating within the 'norm' ie, as expected this 'norm' can and will be judged their competitors conditions on RMA.

so to say they operate differantly then the competitors, without disclosing this pre sale, is in my view deception.

and would be upheld as a deceptive sale, much like the 'Golf Sales' you see in Oxford street.

you guys should PM each other or one person centralize the complaints onto their email.

i personaly wouldnt touch this company with a barge pole, 'fly-by-night' are a couple of words that come to mind, they will colapse again by mid year. leaving all of you holding the goods.

what really surprises me here, is that OCUK seems to be cool about this, very odd indeed, is tha mark-up that good OCUK?

barkotron · 9 Jan 2012 at 21:18

soundood said:
i personaly wouldnt touch this company with a barge pole, 'fly-by-night' are a couple of words that come to mind, they will colapse again by mid year. leaving all of you holding the goods.

I'm definitely beginning to regret my purchase given the last few posts from the Hazro account. Up until now I was very happy with the monitor I have as I seem to have been lucky (no pixel issues, no dust etc), but these posts are really taking the ****. I have a couple of days left on DSR and I'm very, VERY tempted to send it back now.

Hazro, if those last few posts aren't a wind up by someone who has unauthorised access to the account, then you really need to reconsider. It's completely unacceptable that the very real concerns of your paying customers are dismissed in such an arrogant fashion.

DavieJG · 9 Jan 2012 at 23:45

Hazro,

I was forced to return my WC glass under DSR because i had a defect inset on the surface of (not behind) the glass. It measured approx 1mm square but was jet black and dead centre of the screen. The fault could be felt i.e. the glass was not smooth (bad mould, grit in the mould). Reading text in this region was a nightmare. OCUK said that Hazro would not accept this as a fault and would not say anything further on the matter. Hence, my only option was DSR.

Line one of the Hazro warranty is to the effect of "all materials should be free from defects and minor blemishes."

The glass was clearly (or not as the case may be

) defective, why was i not eligible for RMA?

barkotron · 10 Jan 2012 at 09:32

I've been trying to get my WD to work with my Virgin set-top box, but there is no picture shown. Do the HDMI ports support HDCP? I can see the menus, change settings, change channels etc, but there's just never any picture or sound. It doesn't matter which HDMI port I use. (Edited because I forgot the end of the sentence :S)

From looking around one of the possible reasons for this is a lack of HDCP support in the TV. Given that the specs say there is HDCP support on the DVI port but don't appear to mention anything about the HDMI ones, have I just bought the wrong thing?

I appear to have been very lucky with mine, the screen is perfect and looks tremendous. However if this is an issue with the HDMI ports then I'll have to return it and buy something else instead.

eyetrip · 10 Jan 2012 at 09:36

Well, I do love my non-glass WD screen as the picture is beautiful and I got one (after returning first) without any defects, but I do hope I never have any issues with it.

I keep popping in here, and have always found the number of issues people are having quite shocking.

But even that would be OK if customer service was top notch, but I don't get that impression.

Calling dust build-up a "feature" is just diabolical.

Hazro, I understand that you guys are in this to make money, but you got to realise that without customers, you won't get money.

You should really be working harder to keep the people (who took a chance on your products) happy. This way, they could very well be repeat customers who recommend your products to other people, rather than people who swear off your products for good and tell everyone to avoid your products like the plague.

smilertoo · 10 Jan 2012 at 10:38

I was under the impression the only standard 'acceptable' defect on a tft screen was a set number of bad pixels. The sound issue is very suspect because depending on frequency what is hardly noticible to a 40 year old would be torture to a 20 year old.

nosluom · 10 Jan 2012 at 10:43

i returned my WC for that exact reason smiler. The high pitched squeal when displaying certain images and web pages was driving me mad!! If it isn't classed as a fault either it should be displayed in the product description that these particular monitors may emit an audible hum/squeal which is part of the technology

FreeStream · 10 Jan 2012 at 10:53

Just to readdress the balance here:

My HZ27WD (non-glass) is a few months old now and it's working A-ok.

It used to have one hot pixel, but now I can't find that, so I assume it's fixed itself.

Two annoyances I have with it, which may be down to DP but if I boot the machine with the screen off it forgets it's there and switches to the other screen. :rolleyes:

Other is the auto DR thingy is next to useless.

NinetyOne · 10 Jan 2012 at 11:02

Hazro can you confirm 7900 series compatibility with the hazro WC?

gizmoy2k · 10 Jan 2012 at 11:09

NinetyOne said:
Hazro can you confirm 7900 series compatibility with the hazro WC?

It should work, infact i heard they had added some extra dust to make the desert maps in BF3 more realistic.......consider it a feature

PS hes nothing new to punt and made himself look a fool, dont think he will post back here for a while without facing upto the issues

crinkleshoes · 10 Jan 2012 at 11:35

gizmoy2k said:
It should work, infact i heard they had added some extra dust to make the desert maps in BF3 more realistic.......consider it a feature

PS hes nothing new to punt and made himself look a fool, dont think he will post back here for a while without facing upto the issues

Yup - looks like he took my advice - better to say nothing than come out with that - highly surprised the posts haven't been edited :S

crinkleshoes · 10 Jan 2012 at 11:36

Just in case of edits

hazro said:
This is our first day back since we broke up before Xmas so Happy New Year to everyone. We've been monitoring this thread and have some updates on existing and new models. The 27" LED models are under review and a decision will be made this month on what can be done to eliminate dust altogether. Despite their popularity, it is looking increasingly likely that we'll have to drop all glass models and stick to non-glass. The glass models may still be around for our B2B sales. More to follow on this.

Also, whilst the 27" LEDs don't officially support HDCP (due to high royalty fees), most new batches shouldn't have a problem playing Blu-rays (although, we can't guarantee this for all units). User feedback on this will be appreciated.

OCUK will take delivery of our new 30" models in the next week or so. The model number is HZ30WiE and features a new Aluminium bezel with Steel back and a fully adjustable stand. The panel is 10bit Ultra Wide Gamut capable of 1.07billion Colors. Input is limited to Dual Link DVI and we've chosen an expensive external adapter over internal PSUs due to heat and high pitched noise issues (which have plagued other branded 30" displays). Price is to be set by OCUK but it will be £750~£800 delivered.

The same model is available in a 8bit version (Wide Gamut with 16.7million Colors) which will be available directly from us at a price of £650~£700. This has a model number of HZ30WiF.

The HZ27WB has been revised and now comes in the same enclosure as the HZ27WC Non-Glass. We had to do this to lower costs as encapsulating this into a metal enclosure was too high. Price will be around 10% cheaper than the HZ27WC. The ETA is around 6 weeks on this. This is a lot of monitor for the price (WQHD resolution 10bit Wide Gamut CCFL panel capable of 1.07 billion Colors).

A 27" LED 3D monitor is also available (full HD) and again, shares the same enclosure as the HZ27WC. We've had this model for over 6 months but never got round to launching it. This will be available in 6 weeks (this is a non 'Nvidia 3D Ready' monitor aimed at the multimedia market). As always, price will be appealing.

A new Hazro miniDP/DP to Dual Link DVI adapter is ready. Available in around 4 weeks. This is aimed at Apple users and those with DP only graphics cards. Price will be around £60~£65.

We're looking to incorporate MHL into all new models from March onwards.

We have a new gel based screen cleaner kit comparable to the best brand out there (can't mention). Available in a 250ml bottle with a 30x30cm lint free cloth, the price will be £5~£10. This isn't the usual rubbish offered by LCD TV resellers as up-sell or cross-sell addons: the formula is unique and we are looking to patent it.

The stand has caused us nothing but problems and we've invested a huge amount of time into developing our latest prototype. The main issue was stability i.e. ensuring the 27" and 30" models didn't shake or wobble for more than 5 secs when a 1kg force was applied (as required by VESA). We can offer cheap inexpensive fully adjustable stands for <£30 as seen on most monitors these days (and these would be fine for most users). However, the increased torque (due to width of the 27" and 30" monitors) and the increased weight means a small touch would result in wobble lasting +7 secs. Our new stand is all Aluminium and offers Tilt, Swivel, Elevation and Rotation. The stand comes in parts and can also be used on the new Apple 24" and 27" LED displays. Price will be around £50~£60 but its a lot of stand for the money (and is universal). ETA: 6 weeks.

A new monitor arm will also be offered for around the same price - ETA: 6 weeks.

We're offering our LCD kits shortly to end-users who would like to create their own monitor setups. The kits will allow users to create 30" and 27" setups cheaper than buying monitors outright and is aimed at LCD modders especially those looking to create multi-monitor setups. LCD modding is not very popular in Europe/USA but our buyers in Asia have shown a lot of interest in this. Customers are required to make their own cases/bezels/stands and we will offer absolutely everything needed including panel, controllers, power suppliers, OSDs, cables, screws etc. etc.

Finally, a new high end pre-press/broadcast 24" monitor will be ready soon with accessible 3D LUTs and factory calibration for multiple color Temps. We may offer default sRGB and AdobeRGB modes as presets but we're not keen on this as panel degradation will throw these values off over time (not sure why customers were so impressed when a competitor offered this option on a consumer 24" model - all marketing hype). More to follow on this.

hazro said:
This was a referral to Apple's previous 24" LED IPS monitor. The new stand will feature an Apple VESA adapter and all parts by default so it'll be a truly universal stand - no other parts or accessories will be needed (not even the Apple VESA plate which alone is priced at £25~£30).

This will be a part clamp/screw mechanism (i.e. to adjust the torque for tilt) but the elevation adjustment uses gas dampers. It is a high quality product.

The 24" IPS LED panel is buggy and can be offered completely stripped with DVI only (the more inputs, the more scope for things to go wrong). We will shortly be offering this as a kit i.e. without bezel/enclosures but this will be to our B2B customers only. For consumers, we doubt it will ever be officially launched but may appear as a OCUK 'value' brand product etc. There is a market for this monitor but not in Europe/USA as it would receive bad publicity (the panel is notorious for backlight non-uniformity and tinging). Consumer attitudes vary as we will most likely sell this model predominately in Asia where non-uniformity isn't seen as a big deal unless its blatantly visible).

hazro said:
Disagree - this was a strategic decision we made only partly due to dust issues. With the intro of our new 27" CCFL and 3D models (which share the same non-glass enclosure), setting our assembly line is easier if all models have non-glass. Unfortunately, 'fit for purpose' is a term monopolized by consumers and there exists a significant discrepancy between what manufacturers, retailers and end consumers see as 'fit'. Hazro's products aren't for everybody and unfortunately, we are seeing more cases of consumer surprise when they hear we don't conform to the same warranty norms as our competitors. We are making improvements to our products but all things considered, we believe the 27" LED IPS models we have are an absolute bargain at the price.

hazro said:
The issue with 5 Series cards is something we're still waiting on. We don't see this as a fault with our monitors but an issue with 5XXX series cards. Our monitors work fine with other graphics cards and other monitors work fine with 5XXX series cards - yet consumers still ping the blame on Hazro. Its only until AMD do something about this that we can offer an update but so far, we have no further info.

We have never accepted dust to be an issue and it was only until it was reported as a 'problem' that we introduced non-glass versions. Like reflections or glare from the glass, dust accumulation is inevitable and we consider it a 'feature' of the 27" HZ27WC. Many customers prefer the glass (despite reflections/dust) but we've found its simply easier to offer non-glass only as it means having a single assembly line for all forthcoming models.

hazro said:
Some LED inverters will make a squealing sound especially at max power/highest brightness/white background. Its difficult to quantify and measure but the sound should not be higher than 22dB. If it is, its not necessarily a fault but we can look into it under RMA.