Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

Wizzkidy said:
Why am I not surprised they came back and said nothing was wrong with the monitor, It makes you wonder how they actually test these things. This is not the first time I have heard or experienced this from OCUK
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It's absolutely sickening mate :mad: I'm an honest person and wouldn't return something unless there was something wrong with it. I've spent a lot of money with overclockers so the least i expect is decent customer service. I can imagine the testing that was carried out......some chump unboxes it, plugs it in whilst some fork lift truck is lifting a load of goods right next to them with the engine blaring, turns it on for 2 seconds......yeah this is fine......return to sender. I'll see what management say anyway but i'm not letting this drop. Seems it happens to quite a lot of people
 
hahahaha what a joke this is turning out to be, i don't know whether to laugh, cry or smash a window in. My latest webnote reply from a 'Joseph Bailey' is as follows;

'the monitor was working fine for 3 hours, we can extend the testing time if you wish but regardless of a video the fault must be replicated, a video can easily be down to any number of issues outside of the monitor such as faulty graphics cards or local interference.'

Apparently they're saying the video i have made proving the monitor makes a buzzing sound could be caused by inteference. what the hell do they take me for???! i'd already stated i'd tried the monitor on another pc with a totally different graphics card. I'd bet a million pound if i asked them to test the monitor in front of me with a technician present they wouldn't, where the hell do i go from here? I've gone from liking overclockers to never wanting to give them my custom again
 
I'm on my second WA, the first one arrived faulty and now the back-light on the replacement is playing up, it keeps flickering between intensities. If I tap the top of the monitor it tends to stop, although not always at the correct brightness.

I can't really be bothered with the hassle of replacing it right now. I wouldn't void my warranty in anyway if I chose not to do anything until a later date would I?
 
well guys it's ended happy. After getting absolutely nowhere with the web rma notes (an awful service of overclockers) i charged up to the shop this evening to speak to someone in person. Thank god i was served by someone called Simon behind the counter, probably the most decent bloke and downright customer service extraordinaire!! he actually got my monitor from the technicians and set it up on the counter so he could hear the buzzing/whining for himself. Low and behold there it was grrrrrr. Anyway he went back and forth to the manager for me and i've now been given a full refund!!! couldn't be happier.

on a serious note anyone looking at the hazros, i agree the picture quality is fantastic but they are extremely cheaply made so if you like things perfect i'd stay clear
 
nosluom said:
well guys it's ended happy. After getting absolutely nowhere with the web rma notes (an awful service of overclockers) i charged up to the shop this evening to speak to someone in person. Thank god i was served by someone called Simon behind the counter, probably the most decent bloke and downright customer service extraordinaire!! he actually got my monitor from the technicians and set it up on the counter so he could hear the buzzing/whining for himself. Low and behold there it was grrrrrr. Anyway he went back and forth to the manager for me and i've now been given a full refund!!! couldn't be happier.

on a serious note anyone looking at the hazros, i agree the picture quality is fantastic but they are extremely cheaply made so if you like things perfect i'd stay clear
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Good to hear!

My Hazro is from another retailer that's also renown for pathetically strict testing - the first one I bought had hundreds of stuck pixels and the screen would randomly start flashing with bizarre artifacts... and even after all those problems I still expected it to pass the 'tests'. Thankfully it didn't though.

I had a refund and bought the glass WA instead (it was on offer for £470 at the time). It has a small mark at the top bezel, a few stuck pixels on the right side (only visible on a black screen) and an annoying bit of lint in the bottom right corner. I decided to keep it though as I had a feeling those faults weren't enough to warrant it as faulty.

I wonder if it's being done on purpose due to the amount of Hazro returns having to be dealt with? Any other brand of monitor and it would be swapped out in an instant.
I'm more disappointed with Hazro than anything though. These monitors effectively should never even leave their factory. You know, I'd put money on the fact they buy components rejected by Dell or the like, hence the much smaller pricetags...
 
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mate i swear to god i said the exact same thing to my mates in work today. It wouldn't surprise me in the slightest if the panels were ones that were rejected by dell or apple!! The components used inside (capacitors/transistors) must be really cheap **** to get the prices so low. You only have to look at dell's equivalent 27" to see how much better quality costs
 
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After sending some mails to Hazro, I finally received an answer.

"Dear ***,

Tinging is not seen as a problem unless it exceeds a pre-defined threshold. Tinging is a characteristic of this panel and is due to the filter applied (which masks non-uniformity). No two panels are ever the same and there is no guarantee that one will be better/worse than the other. We don't accept tinging to be an issue any more than e.g. reflectiveness of the panel or ghosting/streaking during gameplay (which maybe issues for customers but are characteristics of the panel). Admittedly, this along with backlight bleed is a severe issue on IPS panels which has been around for over 7 years. Unfortunately, on this occasion, we are unable to consider this monitor as being faulty.
Hope this is helpful and please reply above if you have any further questions.

Best regards,
Web Support Team
Hazro Technologies
***
DEC 14, 2011 | 01:14PM GMT
Original message
Dear Hazro,

A week ago (and more than a month ago) I sent you a mail regarding a problem with my monitor. I still haven't received an answer so I'm sending another mail now. I hope you'll respond this time. I'll quickly explain what the problem is. My screen has the so called "yellow tinge" problem. It's a common problem among the Apple Cinema Displays. Because the Hazro HZ27WC uses the same panel, I figured I should look to the Apple Cinema Displays, and I found a problem that matched mine.
Here (http://tweakers.net/ext/f/1TCpITnnQUaICrmWs7ZkM5CA/full.jpg?nohitcount=1) is a picture where the problem is clearly visible. As you can see it can be pretty annoying, especially when for example reading web pages or editing photos.
I really hope that you can offer me a solution, because this is just an unacceptable problem.

Regards,
***

His answer is just ridiculous. So I sent a mail asking why it's not covered by warranty because more than 32% of my screen is yellowish (Backlight ‘bleed’ or ‘Non-Uniformity’ will only be considered for Warranty if >32% of LED Panel Coverage.") . But than I discovered that it might not be a yellow tinge issue. I read that if you desaturate photos of the monitor, it should show even backlighting. That wasn't the case. So I sent them another mail, saying I didn't think it was the 'yellow tinge' problem. I wasn't sure if I should just reply to the mail or send a mail via their site, so I did it both ways. I waited for over a week for a reply, but I didn't receive one. So I sent another mail yesterday. I think they're just ignoring me. They know it should be covered by warranty, but they won't admit it by just saying it's not covered by warranty. If you ask them why it's not covered, they don't reply. And even if wouldn't be a real problem, they should test it first. They only saw a picture of my screen. I even read something on another forum posted by a hazro rep saying that they should test it in order to determine whether it's covered by warranty or not.
 
i am never ever ever buying hazro again. i really feel for you mate :( seems like they're totally unwilling to help you out. I can only imagine after today how frustrated you feel :(
 
Your not the only one they don't reply too thats for sure. I did get a reply from them regarding my issue but when you try and reply they ignore you every time.

I said a long way back in this thread that I will never buy anything from Hazro ever again as well.
 
nosluom said:
It wouldn't surprise me in the slightest if the panels were ones that were rejected by dell or apple!! The components used inside (capacitors/transistors) must be really cheap **** to get the prices so low. You only have to look at dell's equivalent 27" to see how much better quality costs
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The components seem to be of the same quality, it's the assembly that seems to be sub-par. Backlight bleed and defect pixels are something you could end up with monitors from any brand and nearly all models as well (excluding £1400+ models from Eizo etc).

Dell does admittedly have a much better pixel warranty! The price difference is minimal btw, in the Netherlands the Dell u2711 can be delivered to the doorstep for € 556,98. The only Hazro that's cheaper than that at the moment is the HZ27WC non-glass for £399 (roughly €479) excluding delivery costs. So basically the Dell is only 10% more expensive for quite a few Europeans ;).
The Dell is feature wise a lot closer to the HZ27WD which with £599 is a lot more expensive! So is Hazro cutting costs on materials a lot? Obviously not, if Dell had a Model as stripped down (only DVI/no scalers and no OSD) then it would be just as cheap if not cheaper.
I'd say the Apple Cinema display is a closer match (no scalers, only displayport, no osd) and it's twice the price!

The Hazro rep posted a while back that they're using the same class of panels as Dell/HP/Apple etc. If you're interested it should be amongs these posts.

There really isn't an comparable monitor though afaik. Every monitor using the same panel besides the Apples have a horrible AG-coating (especially noticeable with the high pixel density of these screens). The Apples are so much more expensive they can't really be compared and I learned recently they don't have pixel overdrive either which results in poorer gaming performance. So basically if like me you'd like to game on the monitor and don't want the AG-coating you have one option, the Hazro's. Or potentially the Samsung s27a850d but that one has more backlight issues from what I understand.
 
It really depends which model, The ACD is the only comparable display as it is a gloss/glass and single input to the WC. While it has a much higher overall build quality it's also twice the price. The ACD will also remain at lowest brightness unless you use a compatable mac. It also has quite a high input lag given it only has one input.
The WD model is as far as I know the only one of it's type. Though the temptation is to compare it to the u2711 which apart from panel size it has little in common with.

I'll throw what I know in; I have a WC myself. No display problems excusing the missing hdcp and res info which is standard fare and not really deal breaking. The input lag (big deal for anyone playing games) is fantastic but the chassis build quality is very low cost and KIRF like.

I have recommended the WC to 3 others and two have very similar experiences to mine so I guess you could say we are reasonably lucky. I still follow this thread to see how well some of you are getting on with CS. I'm not impressed. Dell have a brilliant RMA setup, Samsung's is acceptable. Hazro's is unacceptable at its price point.

I will no longer recommend Hazro's until this changes. Rather I would advise all rounders/work/non hardcore gamer style users go for the u2711 and people who need size and gaming response to look to the Samsung 750/950.
 
*shrugs*
The prices on these are very unstable with OC UK. At least one model seems to make it in the weekly sale every other week and prices never seem to stay the same for more than a month. If prices were dropping every month or so that would even be somewhat logical but it's quite the opposite they rise quite spectacularry sometimes (as in +£130).

Hazro doesn't sell the models OC UK offers atm (they only have the 30" and HZ27WB with an order link) so cannot compare prices either but those used to be quite stable..
 
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