Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

NinetyOne · 10 Jan 2012 at 11:42

I wonder if apple have this "feature".

Still glad I went non glass. Had zero issues with it.

Clav · 10 Jan 2012 at 12:13

NinetyOne said:
I wonder if apple have this "feature".

Still glad I went non glass. Had zero issues with it.

There is an 18 month old 27" Apple screen not more than 10 feet away and there is no dust behind its glass

BathmanNick · 10 Jan 2012 at 12:26

Just looking at this thread makes me cringe. If i hadnt seen this thread id be the proud/gutted owner of an awsome/rubbish monitor.

hazro · 10 Jan 2012 at 12:43

The reason we addressed this issue in the forums was to make consumers aware that dust accumulation is not a quality control issue i.e. its not something that occurs due to e.g. complacency during assembly. When the glass sheet is set away from the panel as it is (around 5~8mm gap), charged dust and cloth lint can enter the void. This can either be during assembly or post assembly through vents etc. There have been other manufacturers that faced the same issue and although it can be minimized, it can never be avoided. This is a drawback of having a glass front in the first place and is no different to e.g. glare, reflections etc. which some would argue affect image quality more than specks of dust. What affects the image quality most on LED panels is panel degradation which after 3 months, can vary by as much as 20% from factory output. However, this latter example is accepted by consumers to be a 'characteristic' and 'feature' of the monitor despite it affecting color output more than any other MURA defect (more so than dust, dead pixels etc.). Despite the drawbacks of having glass, the end-to-end look is preferred by some which is why its a popular choice. This model is often compared to a £900 alternative which has a different build altogether which we feel is an unfair comparison. The HZ27WC was launched to compete with 24" IPS monitors and we still feel, even today, that at the price, its a lot of monitor for the money. Our sales in the UK and satisfied customers (whether they are forum members or not) are the only reason OCUK continue to stock this model. The non-glass was launched at OCUK's request to offer a choice - not as a replacement. This choice still exists for a few weeks or so whilst we make changes to our assembly lines.

Tephnos · 10 Jan 2012 at 12:49

BathmanNick said:
Just looking at this thread makes me cringe. If i hadnt seen this thread id be the proud/gutted owner of an awsome/rubbish monitor.

I'd seen this thread before the 'features' cropped up. Twice I ordered this thing, twice I was crushed. So disappointing.

Hazro's remarks as quote above are laughable, showing they have no idea how to keep customers happy when there's issues.

I wish DELL would hurry up and release a 27" IPS with a glossy coating, for the love of god I would snap it up in seconds. Why won't they do it.

Hell, I wouldn't mind the Hazro if it cost a bit more, but they justified the cost by improving the quality of the product. This cost cutting practise you're currently doing whilst still not really helping customers with issues is gonna bite you hard in the ass, Hazro.

barkotron · 10 Jan 2012 at 12:52

Hazro - thanks for coming back after the verbal kicking in the last few comments. Having paid £520 for my WD Glass I'm extremely happy with it and absolutely accept the differences between it and the the Apple. A lot of people are upset with the lack of feedback as much as anything, if that improves I'd guess their opinion would as well.

Any chance you can give me a hand with my HDMI problem? Are the two HDMI ports on the WD HDCP compliant? I can get the menus etc. to show from my Virgin set top box, but no actual TV pictures or sound at all. I've seen HDCP mentioned as a possible cause for this and would like to either confirm or rule it out.

Deception · 10 Jan 2012 at 14:26

I nearly went for the glass version too, on TWO. Glad other stuff cropped up and I couldnt afford it

. Yea, there is a chance it could have been fine, but seems with this thread, there was a bigger chance there would be an issue.

Wizzkidy · 10 Jan 2012 at 14:48

hazro said:
The reason we addressed this issue in the forums was to make consumers aware that dust accumulation is not a quality control issue i.e. its not something that occurs due to e.g. complacency during assembly. When the glass sheet is set away from the panel as it is (around 5~8mm gap), charged dust and cloth lint can enter the void. This can either be during assembly or post assembly through vents etc. There have been other manufacturers that faced the same issue and although it can be minimized, it can never be avoided. This is a drawback of having a glass front in the first place and is no different to e.g. glare, reflections etc. which some would argue affect image quality more than specks of dust. What affects the image quality most on LED panels is panel degradation which after 3 months, can vary by as much as 20% from factory output. However, this latter example is accepted by consumers to be a 'characteristic' and 'feature' of the monitor despite it affecting color output more than any other MURA defect (more so than dust, dead pixels etc.). Despite the drawbacks of having glass, the end-to-end look is preferred by some which is why its a popular choice. This model is often compared to a £900 alternative which has a different build altogether which we feel is an unfair comparison. The HZ27WC was launched to compete with 24" IPS monitors and we still feel, even today, that at the price, its a lot of monitor for the money. Our sales in the UK and satisfied customers (whether they are forum members or not) are the only reason OCUK continue to stock this model. The non-glass was launched at OCUK's request to offer a choice - not as a replacement. This choice still exists for a few weeks or so whilst we make changes to our assembly lines.

Your posts are like a broken record, you still don't seem to understand the issues people have with your company, You refuse to help people that are not satified with your products its really that simple.

lay-z-boy · 10 Jan 2012 at 19:32

Also, whilst the 27" LEDs don't officially support HDCP (due to high royalty fees), most new batches shouldn't have a problem playing Blu-rays (although, we can't guarantee this for all units). User feedback on this will be appreciated.

Is that supposed to be a joke? It's pot luck if your display will support hdcp or not?

My dell 2407 (guess what year) has hdcp as do no brand cheapo 1080p pc displays available for under £85. Even the old school no-osd dell 3007 has hdcp. I really cannot see why it doesn't have something that most people would assume comes as standard in today's DRM filled world.

As for the dust issue, do you guys have a clean room or do you assemble them in your living room/attic?

Issues aside, if you can keep to your statement about a m-dp to dl-dvi box for ~£60, count me in on that trusting you can promise it will actually work with the 'older' no hdcp 27wc models. The apple one has a mountain of issues that take a while to show but are render it unusable when they finally turn up. (using alienware m18x) The startech one behaves just as badly even though it costs £100.

hazro · 10 Jan 2012 at 19:37

MiniDp to Dual Link adapters are buggy and we feel for our competitors as we're also struggling to resolve the usual issues reported with these. Its not a quality issue: more a standards problem which is why we will only guarantee ours will work with Hazro monitors.

Jo... · 10 Jan 2012 at 19:52

I've got some positive news! After two weeks of waiting I finally received an e-mail today from Hazro. (Probably because they were closed according to the post from Hazro) They've offered me an RMA. Of course, this doesn't mean my monitor will get replaced, but it's better than nothing. Unfortunately I have to pay the delivery costs. So I really hope they will accept my monitor as faulty and send me a new one, or repair the faulty one. Otherwise, they could ask me for another 45 pounds to send the monitor back to me. That would turn out rather expensive than. Anyway, it's a step in the right direction.

Tephnos · 10 Jan 2012 at 20:04

Jo... said:
I've got some positive news! After two weeks of waiting I finally received an e-mail today from Hazro. (Probably because they were closed according to the post from Hazro) They've offered me an RMA. Of course, this doesn't mean my monitor will get replaced, but it's better than nothing. Unfortunately I have to pay the delivery costs. So I really hope they will accept my monitor as faulty and send me a new one, or repair the faulty one. Otherwise, they could ask me for another 45 pounds to send the monitor back to me. That would turn out rather expensive than. Anyway, it's a step in the right direction.

Aren't they supposed to cover the costs of postage if the monitor is indeed faulty? Or am I thinking of something else?

Jo... · 10 Jan 2012 at 20:21

Celestial Nostos said:
Aren't they supposed to cover the costs of postage if the monitor is indeed faulty? Or am I thinking of something else?

I don't think so. I found the following in their manual:

Hazro HZ27WC Manual said:
4. In case of RTB warranty, all costs of secure transportation of the product to the Hazro Warranty
Service centre will be borne by the customer. The customer is urged to ensure adequate and
appropriate packaging is used to send out faulty or defective items. If the defective Product is not
properly packaged by the Customer and is damaged in transit during its return to Hazro, depending
on method used, the Customer may be charged for either the repair costs, if repairable, or the
sRRP of a replacement Product.

You can also get SWP (Swap To Base). In that case you don't have to pay because someone comes to your house and swaps your faulty monitor for a new one. I didn't get that option because they first want to test my monitor. In their manual I also found the following:

Hazro HZ27WC Manual said:
How Long The Warranty is Effective:
As a minimum, Hazro monitors are warranted for:
a) Three (3) years parts (TFT Backlight included) and labor comprising [typically] of: **
I. First year ‘Swap Out’ [SWP] - at Hazro’s discretion - see below **
II. Second and Third years are ‘Return to Base’ [RTB]
b) In some circumstances, a further extended warranty pack can be purchased; however, Hazro may
choose to withdraw this option at its sole discretion at any time.
** Hazro, at its sole discretion, will opt to deal with a Warranty claim on either SWP or RTB terms
irrespective of time lapsed since product ownership. This is likely in a situation in which the Hazro
Warranty Services team requires the actual defective unit to diagnose the problem before issuing a
replacement product. In the case of larger Hazro displays [e.g. 27” and 30” monitors], most warranty
claims will be processed as RTB during the 1st, 2nd and 3rd year of product ownership

So it's the normal procedure I think.

gizmoy2k · 10 Jan 2012 at 21:24

I wouldn't say its normal procedure to admit a fault for RMA then charge you more to fix it. Its just getting worse and worse for them in here. They should be sending a courier to collect it

Jo... · 10 Jan 2012 at 21:28

Well, they didn't really admit it as a fault (yet). They're going to inspect it first. If it turns out it is really a faulty unit, I'll get a replacement or they'll fix it. But it would be a whole lot easier if they would just send a courier. Now I have to arrange everything, and pay for the postage of course. But if I end up with a new, perfect monitor, it'll be worth it.

ihatelag · 11 Jan 2012 at 10:37

Anyone know when the 30" Hazro's are due in at OcUK?

Axeia · 11 Jan 2012 at 12:59

Jo... said:
They've offered me an RMA. Of course, this doesn't mean my monitor will get replaced, but it's better than nothing. --- Unfortunately I have to pay the delivery costs. So I really hope they will accept my monitor as faulty and send me a new one, or repair the faulty one. Otherwise, they could ask me for another 45 pounds to send the monitor back to me.

Dutch postage fees are silly expensive, if DPD is an option for you do try them, they're usually far cheaper than DHL/PostNL/Fedex etc. Having to pay the delivery costs to them would be quite normal, being charged for them sending it back however would be quite unusual and possible in conflict with consumer protection laws.

chanjy · 11 Jan 2012 at 14:10

Wizzkidy said:
I can understand that your awaiting AMD to give you an update but you must understand that this issue has been a problem since you started selling these (which is not long before a whole year! Do you not think this is unacceptable for the customer?) I mean having my machine reboot in a cycle when I have your monitor connected with no BIOS is very far off a good monitor. I can't fault the picture when it works but this is a serious problem that I want to resolve WITHOUT having to spend £100's on a new GFX card please. I'm sick and tired of having to use a different monitor to get into my BIOS!

Totally agree. I had no idea until I bought it that this would be an issue. Happy to live with it for the price paid, but would have been good to know in advance about this 'feature' or 'characteristic' :rolleyes:

Also you say it's equally AMD's fault but other monitors using the same panel don't seem to be giving this issue (eg. Dell?) so quite clearly it is fixable without an AMD update regardless of whose fault it is... (don't we love it when companies play the blame game without actually trying to resolve the issue?)

hazro · 11 Jan 2012 at 14:19

chanjy said:
other monitors using the same panel don't seem to be giving this issue (eg. Dell?) so quite clearly it is fixable without an AMD update regardless of whose fault it is

Dell don't use the same panel.
ATI 6XXX and 7XXX series cards are fine and AMD have admitted to an issue with their 5XXX series cards. Hazro are not the only manufacturer having this issue (please search online).

Wizzkidy · 11 Jan 2012 at 14:42

hazro said:
Dell don't use the same panel.
ATI 6XXX and 7XXX series cards are fine and AMD have admitted to an issue with their 5XXX series cards. Hazro are not the only manufacturer having this issue (please search online).

All you have to do is keep your customers updated on progress which you have not done. Go back to AMD and chase the issue? This is what a normal reputable company would do. You need to so SOMETHING!