EE - 4G

Vampire · 2 Nov 2012 at 09:30

Slightly random new ad for EE, we've had the pleasure of watching this for a few days but it's been released today.

It just makes me want to eat a bacon roll every time I watch it!

Rybo89 · 2 Nov 2012 at 09:48

Well i posted a few days ago in this thread mentioning T-mobile would be ringing me back last Friday to sort something out and try to get me to stay. If not by a mobile contract, at least by a sim only contract.

Suface to say, they never got back to me. Tried ringing them Wednesday and after being on hold for 90 minutes i gave up. Ringing them up again this morning why i have some time off work and now been on hold for 40min.

Can you go into the T-mobile shop and cancel?

AndyCr15 · 2 Nov 2012 at 09:51

I cancelled my Orange SIM. They had no interest in keeping me after 16 years...

Rybo89 · 2 Nov 2012 at 10:06

I have finally cancelled after a bit of a heated discussion.

Their attitude absolutely stinks. The lady asked if there was any reason why i am leaving, so i told her the story from ringing last week and she said she will try resolve it. Said i would stay if give me the Full Monty sim only plan for £17 like agreed last week.

She then went on to tell me that that never happened and no one would offer me that contract for £17.

I just told her to forget it as im sick of the lying and deceiving and got my pak code from them.

Anyone know a good plan to go with?

Azza · 2 Nov 2012 at 10:18

Rybo89 said:
Anyone know a good plan to go with?

See here - http://forums.overclockers.co.uk/showpost.php?p=23066196&postcount=6 and click the link.

BigBruiserAl · 2 Nov 2012 at 10:30

midville said:
For Big Al, EE in Briggate and Commercial (Leeds) I tired to convince several staff put they were not having any of it. Thanks if you can help.

Cheers mate , seems to be a misunderstanding there maybe should use font 72 in the training packs

aviexnet · 2 Nov 2012 at 10:35

BigBruiserAl said:
Cheers mate , seems to be a misunderstanding there maybe should use font 72 in the training packs

hey bigAl anything you could do for me to convince the staff at Breahead (Glasgow) or Clydebank (Glasgow) that I don't need to pay additional for the handset!?

Thanks

BigBruiserAl · 2 Nov 2012 at 11:03

Sounds like its its few stores mate ill pass the info on so they will just blanket every store to be safe and see where they got the mysterious handset charge from

midville · 2 Nov 2012 at 12:01

Been into two EE leeds store again - shown info from EE tweets and the All for £99 swap over info from thier website- however they still want £49 for the handset - not happy with Leeds EE staff!

Westyfield2 · 2 Nov 2012 at 12:20

I went into three EE stores this morning, looking to sign myself away on the 8GB contract. None had iPhone 5 64GB stock, they all either had the small ones or reserved stock only. So I left empty handed.

rogueblade · 2 Nov 2012 at 12:25

Four Days with 4G: What’s It Really Like?
http://www.gizmodo.co.uk/2012/11/four-days-with-4g-whats-it-really-like/

Sounds great, but just too expensive. I'll wait a year or so until there's competition on the market and it doesn't cost an arm and a leg.

BigBruiserAl · 2 Nov 2012 at 12:38

Westyfield2 said:
I went into three EE stores this morning, looking to sign myself away on the 8GB contract. None had iPhone 5 64GB stock, they all either had the small ones or reserved stock only. So I left empty handed.

64gb are only 10 days wait via upgrades if that's any good to you

Westyfield2 · 2 Nov 2012 at 13:03

BigBruiserAl said:
64gb are only 10 days wait via upgrades if that's any good to you

Ta.

I'm a new customer for EE (currently with O2) so it was like "Derp, do you want my money or not?!"

aviexnet · 2 Nov 2012 at 13:04

Westyfield2 said:
I went into three EE stores this morning, looking to sign myself away on the 8GB contract. None had iPhone 5 64GB stock, they all either had the small ones or reserved stock only. So I left empty handed.

Yep, phoned our store in Clydebank and he was adamant abou charging for the handset, I argued with him and he said he was going to phone his sales team and phone me back today.

Been a couple of hours so will wait and see.

aviexnet · 2 Nov 2012 at 17:10

aviexnet said:
Yep, phoned our store in Clydebank and he was adamant abou charging for the handset, I argued with him and he said he was going to phone his sales team and phone me back today.

Been a couple of hours so will wait and see.

He didn't phone me back! this process is so bloody frustrating. Advertising such a deal and then not knowing how to deal with it is crazy!!

aviexnet · 3 Nov 2012 at 11:50

aviexnet said:
He didn't phone me back! this process is so bloody frustrating. Advertising such a deal and then not knowing how to deal with it is crazy!!

Phoned orange 150 last night and went through to upgrades, was put on hold for 20 minutes and the lady came back and agreed that the store shouldn't be charging for the handset. She tells me to back to the store, I tell her that I am not going back to the store as I already tried to convince them. So I ask for a supervisor and I speak to him and ask him to contact the store on my behalf.

So the supervisor agrees to contact the store on my behalf, he goes away for a minute and comes back and asks me for the number to THEIR store (strange he didn't have it) so I gave it to him. He then goes away for 10 minutes and comes back and tell me the store isn't answering, I said keep trying then. He goes away for another 5 minutes and comes back and says still no answer. He then has the cheek to ask me to drive to the store and phone him back when I get there (amazing how the shift of responsibility to resolve the complaint moves to me AGAIN) and I tell him NO. I said keep trying the store and phone me back, guess what NO phone call.

Totally shocking lack of customer care!

dasyad · 3 Nov 2012 at 12:25

Vampire said:
Slightly random new ad for EE, we've had the pleasure of watching this for a few days but it's been released today.

It just makes me want to eat a bacon roll every time I watch it!

I actually really enjoyed that

Westyfield2 · 3 Nov 2012 at 21:01

Westyfield2 said:
I went into three EE stores this morning, looking to sign myself away on the 8GB contract. None had iPhone 5 64GB stock, they all either had the small ones or reserved stock only. So I left empty handed.

So I went into an Apple Store in the afternoon. It was as hideous as the last time I was in there - a thousand and one people in the way just checking their Facebook or looking at iPads with no intention of parting with cash. When I finally managed to find an assistant after about 10 minutes it went like:
Me: "Have you got any iPhone 5 stock?"
Her: "Nope sorry. We're still doing the reservation system"
Me: "Eh?"
Her: "You need to go on the Apple website this evening, click reserve, and then you might get an email giving you a slot tomorrow if you're lucky".
Me: "Ah that's a shame. I was in the EE store earlier looking to sign up a new 4G contract but they had no stock".
Her: "Oh, you want a contract? In that case we do have iPhone 5 stock".
Me: "Didn't you just say you don't have stock?"
Her: "We do if you're taking out a contract. Go and speak with my colleague over there, he'll sort you out".

Don't ask my why they didn't like the idea of taking £699 off of someone for an unlocked iPhone 5 64GB but magically do have stock when it's a contract!

So after about 10 minutes of queuing to see this bloke (popular guy!) I then got seated for a 10 minute wait to see a "specialist". I didn't ask what his specialism was in, he was just a "specialist".

So finally I was getting signed up. He was decent, efficient, and exactly what my experience should have been HALF AN HOUR AGO. The EE portal he was using on his iPad to process my contract did randomly decide to show T-Mobile tariffs only half way through resulting in him having to restart the whole process, and I noticed that all the terms and conditions referred to the provider as T-Mobile (looks like they've only changed the logo), but anyways I eventually got what I wanted. I had to ring up EE myself in the evening to give my PAC though, as when restarting the process the "specialist" reckoned that doing the PAC in the order portal might be causing problems.

So then today I went near Southampton (Hedge End) for the Lexus dealer, and whilst there got a glimpse of LTE signal.

Pretty good speeds for zero bars! I'll be in my London office next week so hopefully I'll have proper signal to give it a good hammering!

One thing I've noticed is that even falling back to 3G, EE's 3G speeds are significantly faster than I ever got on O2.

dabotsonline · 4 Nov 2012 at 08:57

Teledude said:
LOL my local ee store has all the phones connected to instore wifi and got annoyed when i turned wifi off on them all and pointed out that none had LTE coverage - SE9 - supposedly good coverage

Any idea of exactly what model of femtocell EE are using across their retail esate?

dabotsonline · 4 Nov 2012 at 09:09