EVGA UK RMA centre announced

Itchytrigg · 23 May 2016 at 13:45

Excellent news thanks Ben! So we could see that open up Friday/early next week?

Ben @ EVGA · 23 May 2016 at 15:30

Itchytrigg said:
Excellent news thanks Ben! So we could see that open up Friday/early next week?

I am hoping it should go live in line with launch of GTX1080, within a few hours at the very least. We are experienced with this now through launches so should have the option live quickly after launch.

Thanks
Ben

Mr109 · 23 May 2016 at 15:36

Ben @ EVGA said:
I am hoping it should go live in line with launch of GTX1080, within a few hours at the very least. We are experienced with this now through launches so should have the option live quickly after launch.

Thanks
Ben

Hi Ben,

Is there any indication whether non-FE 1080 cards will appear on step-up?

Thanks

Al

Ben @ EVGA · 23 May 2016 at 18:59

Mr109 said:
Hi Ben,

Is there any indication whether non-FE 1080 cards will appear on step-up?

Thanks

Al

Hi

Yes we will have 2 options for step up at launch, it will be the Founders Edition card and an ACX reference clock model also.

Thanks
Ben

Ben @ EVGA · 23 May 2016 at 19:03

Ben @ EVGA said:
Hi

Yes we will have 2 options for step up at launch, it will be the Founders Edition card and an ACX reference clock model also.

Thanks
Ben

Might be worth noting also the ACX model of course will be longer time scales though as all first stocks are all on Founders Edition. So if you are looking for a quick step up exchange it might be worth going for FE.

Thanks
Ben

Mr109 · 23 May 2016 at 19:43

Ben @ EVGA said:
Might be worth noting also the ACX model of course will be longer time scales though as all first stocks are all on Founders Edition. So if you are looking for a quick step up exchange it might be worth going for FE.

Thanks
Ben

Thanks Ben,

I can wait, my 980ti AIO is great. If this step-up works you'll have an EVGA buyer for life from me. It really is excellent.

Al

Itchytrigg · 23 May 2016 at 20:17

Is there any details on the spec differences between FE and ACX at this stage? Or is it just the cooler?

Ben @ EVGA · 24 May 2016 at 11:30

Itchytrigg said:
Is there any details on the spec differences between FE and ACX at this stage? Or is it just the cooler?

I hope to be able to announce this Friday...

yoyo59 · 29 May 2016 at 01:13

why is the EVGA eu store so weak compared to the US?

it has put me off Evga a lot because it seem we are getting a second class service

for instance they get more items and have more stock but I think europe deserves stock just as much as US.

for example went to buy the updated Hybrid shroud for 980ti/titan x.. none in the EU

plenty in US for 25$

Ben @ EVGA · 29 May 2016 at 02:27

yoyo59 said:
why is the EVGA eu store so weak compared to the US?

it has put me off Evga a lot because it seem we are getting a second class service

for instance they get more items and have more stock but I think europe deserves stock just as much as US.

for example went to buy the updated Hybrid shroud for 980ti/titan x.. none in the EU

plenty in US for 25$

Hi Yoyo

Speaking generally for the UK we dont really use the European online store, we generally try and bring all product into our top UK retail/etail accounts.

In Europe we are a lot smaller than the US but growing at a great rate of knots so hopefully in the future you are going to see this kind of offer. We do have the same pre-order opportunities on GTX1080 cards like the US but obv with the EU MRSPs.

For UK stick to OCUK though and you wont go too far wrong.

Ben

whyscotty · 29 May 2016 at 06:55

@Ben

Seeing that EK aren't doing your block for the Hydro Copper.

Could I ask who is - Swiftech?

http://forums.evga.com/FindPost/2485798

Ben @ EVGA · 29 May 2016 at 09:02

whyscotty said:
@Ben

Seeing that EK aren't doing your block for the Hydro Copper.

Could I ask who is - Swiftech?

http://forums.evga.com/FindPost/2485798

Scotty

We will have waterblocks for the ref, FTW and Classified cards dont worry, all will be revealed soon but as you may have seen we are not using EK.

Ben

whyscotty · 29 May 2016 at 12:58

Ben @ EVGA said:
Scotty

We will have waterblocks for the ref, FTW and Classified cards dont worry, all will be revealed soon but as you may have seen we are not using EK.

Ben

Thank you

Simon Belmont · 29 May 2016 at 13:15

Ben @ EVGA said:
Scotty

We will have waterblocks for the ref, FTW and Classified cards dont worry, all will be revealed soon but as you may have seen we are not using EK.

Ben

Great news for those that want to water cool

fish99 · 6 Jun 2016 at 12:52

Can I ask how long it usually takes for a card to be shipped out once the old card is received?

Mine has been stuck on 'Preparing to Ship Product' since thursday (RMA:543216001827)

Defiant306 · 6 Jun 2016 at 14:42

Sorry can someone explain the step up program...

Looked on EVGA's site but I cant see what the fuss is about tbh.

madp0k · 6 Jun 2016 at 15:17

buy EVGA card
register EVGA card within 10 days (I think)
87 days later EVGA release a better card than you originally bought
start step up program
pay difference between old card and super duper new one
send in old card
get super duper new card

m00gst3r · 6 Jun 2016 at 15:18

Hi Ben ,

New Overclockers user here.

Ben , I wonder if you could help me please.

I am having zero luck with EVGA UK technical support RMA'ing my card. Yes my card IS under warrenty. Yes my card IS registered.

I spoke to an incredibly rude person called Markus Cheesefarmer who was rude and unhelpful all whilst 'giggling' under his breath when I asked to speak to his superior as I was unhappy with his attitude he did nothing but laugh and claim to be the man in charge. Frankly his attitude was extremely un-professional.

I would like to check the email address name he has given me for 'Joe Earwin' is [email protected].

I would appreciate some help in this matter as I am despite what I have read online to the contrary not getting any help from EVGA in this matter. I am happy to PM you my purchase order details to prove my card was under warrenty when the fault occurred. I purchased from ************ in Feb of last year.

Apologies for having to bring this up on a public forum I am just wanting to get my faulty graphics card problem resolved.

Thank you for your time.

Ben @ EVGA · 6 Jun 2016 at 16:52

madp0k said:
buy EVGA card
register EVGA card within 10 days (I think)
87 days later EVGA release a better card than you originally bought
start step up program
pay difference between old card and super duper new one
send in old card
get super duper new card

I like this description but I will correct 1 line:

register EVGA card within 10 days (I think) -This is 14 days you have to register.

It lasts for 90 days as well so day 88/89 and 90 are also fine.

http://www.evga.com/support/stepup/

Thanks
Ben

Ben @ EVGA · 6 Jun 2016 at 16:55

m00gst3r said:
Hi Ben ,

New Overclockers user here.

Ben , I wonder if you could help me please.

I am having zero luck with EVGA UK technical support RMA'ing my card. Yes my card IS under warrenty. Yes my card IS registered.

I spoke to an incredibly rude person called Markus Cheesefarmer who was rude and unhelpful all whilst 'giggling' under his breath when I asked to speak to his superior as I was unhappy with his attitude he did nothing but laugh and claim to be the man in charge. Frankly his attitude was extremely un-professional.

I would like to check the email address name he has given me for 'Joe Earwin' is [email protected].

I would appreciate some help in this matter as I am despite what I have read online to the contrary not getting any help from EVGA in this matter. I am happy to PM you my purchase order details to prove my card was under warrenty when the fault occurred. I purchased from ************ in Feb of last year.

Apologies for having to bring this up on a public forum I am just wanting to get my faulty graphics card problem resolved.

Thank you for your time.

Hi sir

Firstly I apologise for the unsatisfactory response of one of my colleagues. I was not aware of any Mr. CheeseFarmers working for the company.

I would like to jump onto your complaint as soon as possible so please can you escalate your email to myself Ben Wilson ([email protected]) and the worldwide EVGA Operations Manager Joe Darwn ([email protected])

One of us will reply to you within 24 hours.

Again my apologies for not meeting your expectations.

Ben