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EVGA UK RMA centre announced

maklabouhlel said:
So in theory they could stop the UK service anytime. I posted on the evga forum and they didn't reply. This is very unlike them.
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We have introduced the UK RMA centre to support the growing size of business in the UK. Our operation just continues to grow here month on month year on year.

With further product launches this year, I am hoping this will also be a big success and lead to even more need for a local support centre in the UK for EVGA to support our loyal and growing customer base.

We have done quite a lot of advertising around the fact we now have a UK RMA centre, I will feedback for more information on our website though, for longer term, thanks.

The UK RMA centre has been a great success since we launched in December it is definatly here to stay and we now start looking to take this offering to other countires across Europe.

Thanks
Ben
 
Ben @ EVGA said:
We have introduced the UK RMA centre to support the growing size of business in the UK. Our operation just continues to grow here month on month year on year.

With further product launches this year, I am hoping this will also be a big success and lead to even more need for a local support centre in the UK for EVGA to support our loyal and growing customer base.

We have done quite a lot of advertising around the fact we now have a UK RMA centre, I will feedback for more information on our website though, for longer term, thanks.

The UK RMA centre has been a great success since we launched in December it is definatly here to stay and we now start looking to take this offering to other countires across Europe.

Thanks
Ben
Click to expand...

Thanks Ben, that's very reassuring.
 
Ben @ EVGA said:
We have introduced the UK RMA centre to support the growing size of business in the UK. Our operation just continues to grow here month on month year on year.

With further product launches this year, I am hoping this will also be a big success and lead to even more need for a local support centre in the UK for EVGA to support our loyal and growing customer base.

We have done quite a lot of advertising around the fact we now have a UK RMA centre, I will feedback for more information on our website though, for longer term, thanks.

The UK RMA centre has been a great success since we launched in December it is definatly here to stay and we now start looking to take this offering to other countires across Europe.

Thanks
Ben
Click to expand...

On a side note Ben, if a UK support centre is setup, please try and use DPD as a delivery courier or maybe provide that as an option... As UPS is really not that great at times...
 
Simon Belmont said:
UPS is horribly bad in the UK. DPD is a must
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I am afraid as the returned product comes out from Germany where we have a superb relationship with UPS this will probably be continued for the foreseable future. I will feedback again your comments and concerns though they are all useful.

As the UK centre evolves and business continues to grow also this may change in the future.

For now it would be UPS delivering the returned unit.

Ben
 
My EVGA 780Ti just popped and i had a few questions:

How much is the advanced RMA collateral?

If i take the normal RMA, what's the return time like for the mainland UK?

Thanks
 
Solly said:
My EVGA 780Ti just popped and i had a few questions:

How much is the advanced RMA collateral?

If i take the normal RMA, what's the return time like for the mainland UK?

Thanks
Click to expand...

Hi Solly

Sorry to hear about the issues with your card. A few points for you on the return.

1) For the collateral we take the full value of the replacement card which we would ship to you. This would be the value we sell that card for on www.evga.com on the EVGA EU store.

2) For the normal RMA, upon the receipt and check of your unit at the UK RMA centre, that same day it will be loaded onto our system and replacement product released for shipment to you. Thus from receipt of your faulty product you should have your replacement within a week.

I hope this helps. Please mail [email protected] if you have further questions.

Thanks
Ben
 
An update:

Sent the card in on tuesday and it was delivered to EVGA's UK office the following day.

Today i've received confirmation of shipping of a 780ti from Germany via UPS, which will arrive next wednesday.

It's been a far smoother RMA experience than i've had with virtually any other component company, so thanks EVGA!
 
Hmmm... wonder if I should get around to RMA'ing my 970 now it's going to be cheaper and quicker. It has a very small defect where it will shut the PC down, but it's really rare so I dunno if EVGA would find it faulty. If you go out onto the balcony in the first room in Witcher 3 and wait, the card resets the PC every time. I've also seen the issue in Unigine Heaven too, but in literally nothing else. Other people with the same card have reported the same issue on the EVGA forums. It's not a PSU issue btw, I can switch to a card which uses 30W more and no issues.

It's the GTX 970 SC ACX 2.0 (04G-P4-2974-KR).
 
Last update:

Got the card a day early. It's a much better booster than my previous one, and runs a lot cooler too, so i'm guessing the paste on my old card had died.

So a good service from EVGA, but can you please replace UPS for deliveries? They had absolutely no idea where the package was for the most part, and kept changing the delivery day from weds to tues, and back again. It was only some good luck that someone was here to receive it today.
 
Worldwide warranty

beany_bot said:
If I bought a new EVGA card in America (say a 1080) and something went wrong with it, can I RMA it to you guys in the UK?
Click to expand...

Hi

Sorry for the delay in my reply.

As our warranty is a global warranty and it is linked to the card and not the owner then you would be able to RMA the card anywhere in the world, depending where you live.

Maybe this article would help you further:

http://www.evga.com/articles/00671/

Thanks
Ben
 
NirK said:
How long do the EVGA classified cards usually take after the reference card is launched?
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Hi Nirk

I am only going off standard times but you are probably looking at first stocks around 6-8 weeks after the launch date and then usually it takes a little while for the volumes to ramp up so ensure you get your pre-orders in early if this is what you are set on.

Look out for the full EVGA line up being announced soon.

Ben
 
Solly said:
Last update:

Got the card a day early. It's a much better booster than my previous one, and runs a lot cooler too, so i'm guessing the paste on my old card had died.

So a good service from EVGA, but can you please replace UPS for deliveries? They had absolutely no idea where the package was for the most part, and kept changing the delivery day from weds to tues, and back again. It was only some good luck that someone was here to receive it today.
Click to expand...

Hi Solly

Glad the RMA process was pain free for you, of course sorry you had a faulty product in the first instance.

I take on board your comments about UPS as we have had a few before this. I am afraid while our RMA team is in Munich (Germany) then we will continue to use UPS as this is the best service over there. However as we bring more into the UK there is a chance of this changing. As you know we now have a UK receiving address for RMA. I also just opened a UK sales office at the start of May for Northern Europe so things are happening so might not be UPS forever.

Thanks
Ben
 
fish99 said:
Hmmm... wonder if I should get around to RMA'ing my 970 now it's going to be cheaper and quicker. It has a very small defect where it will shut the PC down, but it's really rare so I dunno if EVGA would find it faulty. If you go out onto the balcony in the first room in Witcher 3 and wait, the card resets the PC every time. I've also seen the issue in Unigine Heaven too, but in literally nothing else. Other people with the same card have reported the same issue on the EVGA forums. It's not a PSU issue btw, I can switch to a card which uses 30W more and no issues.

It's the GTX 970 SC ACX 2.0 (04G-P4-2974-KR).
Click to expand...

Hi Fish

Of course if the card is causing you issues the first thing I would advise is to contact the Customer Support team for advise.

Tel - 01788-247-298 (UK landline rates) 24/7 support.
Email - [email protected] (European office hours response)

They may have some advise for you and if they are unable to solve your issue then will open an RMA ticket for you and offer you a replacement product.

I hope this advise helps you.

Ben
 
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