*** ASUS UK P67/H67 swap out details finalised ***

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Montala said:
we should be thankful that they are using UPS, who I think are one of the more reliable couriers.
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aye, mines there & been signed for allready, my hands to there hands in under 24hrs on std shipping, can't grumble at that.

question, do they notify you with a parcel number when they ship your replacement board out, or do you have to best guess it's arrival?.
 
Well, I received the email:

You will be sent a UPS collection label and instructions tomorrow.

Still no UPS label or instructions :( i'll give it another couple of days before I send them another snotty email.
 
Letter out the blue also. Rang them up as it said and pressed the number options and it said my phone number was not in their catchment area or something like that and to hold for a rep.
Just my luck to get a foreigner and we spent most of the call asking each other if they could repeat what was said..... Arrrggghhhh.

One day i might ring up a company and talk to someone English although i will not be holding my breath.

Anyway they should be picking it up Monday.

For the record i never received any email just the letter and label.
 
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ace962 said:
Well, I received the email:

You will be sent a UPS collection label and instructions tomorrow.

Still no UPS label or instructions :( i'll give it another couple of days before I send them another snotty email.
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If they've posted it to you it could be several days in the mail.
 
I have still not seen or heard hide nor hair from them. This is getting a bit ridiculas, and I am not even waiting as long as some people have. How many motherboards (read as customers) could they possibly be dealing with here. I assume they are only taking them back from you guys in the UK, and us here in Ireland. There can't have been that many sales of there boards for **** sake. This is a gigantic balls up. No questions.
 
I received a letter with instructions and a UPS lable in the post this morning, but I didn't get an email about it though..

Still, time to strip down the machine and finally get it sorted.
 
It looks as if they may have stopped sending emails out now, but anyone who still hasn't heard anything from them can always call Asus UK (in Hemel Hempstead!) on 01442 202700, and ask to speak to whoever who is dealing with the Sandy Bridge update programme.
 
Montala said:
It looks as if they may have stopped sending emails out now, but anyone who still hasn't heard anything from them can always call Asus UK (in Hemel Hempstead!) on 01442 202700, and ask to speak to whoever who is dealing with the Sandy Bridge update programme.
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Have you got your B3 up and running yet ? any probs yet ?
 
Montala said:
Hopefully others will post their experiences though! :)
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mine will be going together immediatley as this freakin old pc i'm using is driving me to distraction, did Asus give you a return tracking number for the replacement mobo Montala, or did it just turn up unanounced?.
 
Mine was one of the early 'swaps' I think, and I was getting a one-to-one personal service from them, so they did supply with with a tracking number, but only when I asked for one!

I think you can safely assume though that you will receive your replacement board two working days after the collection. (i.e. collected on Monday, replacement received on Wednesday.)

They use UPS, who do not collect or deliver on a Saturday though. It is a good idea to ask the driver about what time he usually delivers in your area also, which is what I did.
 
Well, just got my letter & return label this morning in the post, don't know what to do, wether to return it or not, i have my board & chip running happily at 4.6 rock stable, all my problems disappeared when i updated to the latest bios, i am not using the affected ports at the moment.

I would hate to return it only to get a board that wouldn't clock as well, or give more problems, then there is the down time, i am busy at work at the minute & really can't afford to be without it even for a day or so. (i am in N. Ireland so will probably take more than the quoted two day turn around)

Still can't see why they couldn't do an advanced swap like MSI or Gigabyte, surely it would have been more cost effective for them to have the courier call once, instead of having to collect the board then call back again within a few days with the replacement board. They wouldn't have lost as many customers either. Dosen't make much sense to me !!.

I have replaced my other two old asus boards since with MSI boards & they are running perfect, i don't think i will ever go back to asus ever again !!!.
 
Oma-Lan-DP said:
Still can't see why they couldn't do an advanced swap like MSI or Gigabyte, surely it would have been more cost effective for them to have the courier call once, instead of having to collect the board then call back again within a few days with the replacement board.
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With advanced replacement the courier still has to call twice.

Standard replacement - courier collects the old motherboard, delivers to manufacturer and a few days later the courier delivers a new motherboard.

Advanced replacement - courier delivers a new motherboard, you fit the new motherboard and the courier returns a few days later to collect the old one.

The advantage of advanced replacement is that your only down time is the time it takes you to swap the motherboards.
 
I thought that advanced replacement meant that you had the old motherboard ready when the courier called, they were swapped on the doorstep, therefore only one call to be made ?
 
I registered with Asus for the swapout right at the start and just got my free postage sticker thing in today... pity i've already sold the board and BOUGHT a b3 now.
 
khemist said:
I registered with Asus for the swapout right at the start and just got my free postage sticker thing in today... pity i've already sold the board and BOUGHT a b3 now.
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I thought about doing that originally... until I found that the price of the B3 boards was over 25% more than I had paid for my original one!

So I waited for a 'free' swap from Asus!
 
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