Hi,
Thankfully I was able to exchange the card with the reseller for an XFX equivalent card.
To be honest, I've lost all faith in Leadtek after this whole incident. Before I got this card, I was under the impression that Leadtek could equal BFG, XFX and all the other big graphic card makers.
As for what you say about your company having e-mail problems, I apologise if what you're saying is true, but I work as an IT technical support person for a small construction company, and there's no way I'd get away with our email system being down for 32 days (that's how long it took you to reply), so god knows how an IT department for a large company like Leadtek could allow your system to be down that long.
Please see these two website:-
http://forums.overclockers.co.uk/showthread.php?p=6265466#post6265466
http://www.resellerratings.com/seller686.html
The first link is to a web forum (you may need to sign up to view the thread properly) where many people are reporting problems with your cards. Some people are saying that they've had to replace their card 2-3 times because they keep breaking.
The second link is to a review of Leadtek, where you've gained a lifetime rating of 1/10. Again, many people are reporting their graphics cards breaking, then Leadtek taking forever to reply (like this occasion).
It may be something people higher up in the company might want to see.
Regards