4x PAX wardrobes Ikea - all damaged on delivery

[tom_e]

hmmmm refuse delivery ?

As soon as they came off the van and were brought into the house I saw the state of the boxes. I wanted to reject but the delivery drivers said that's not possible and I have to contact IKEA. And I wasn't sure at that point whether all 4 would be damaged internally. Once I started opening boxes, yep all damaged.

 

[bazzastan]

and still refuse delivery

 

[danlightbulb]

They told me I had to call up, that I couldn't refuse delivery on the door. That may be false but it's what they told me.

And with four wardrobes delivered, I was hoping to have enough parts to get the two I wanted to build immediately done.

 

[danlightbulb]

All boxes opened.

Out of 8 packs I have 3 sets that are good.

One set that I might be able to live with. The damage is at the back (Melamine broken off a small section) but on the inside face so will be visible.

Not sure whether to accept it or not.

 

[tamzzy]

if you paid full price (and it's not from the used section) then don't accept it

 

[bazzastan]

All boxes opened.

Out of 8 packs I have 3 sets that are good.

One set that I might be able to live with. The damage is at the back (Melamine broken off a small section) but on the inside face so will be visible.

Not sure whether to accept it or not.

do not accpet it no way you paid for what you ordered end of. /

 

[danlightbulb]

Heres the kind of damage Im getting. Sometimes the exterior of the box is damaged so you can immediately see the inside is damaged, but other times the box seems ok and when you open it up you find damaged parts. It is all on visible areas especially the front face of the panels.

This is one Im considering living with, maybe a dab of paint will make it ok.

 

[bazzastan]

Heres the kind of damage Im getting. Sometimes the exterior of the box is damaged so you can immediately see the inside is damaged, but other times the box seems ok and when you open it up you find damaged parts. It is all on visible areas especially the front face of the panels.

This is one Im considering living with, maybe a dab of paint will make it ok.

no no no you paid for a perfect item do not accept.

 

[bazzastan]

this is one for the get the big boy pants on and refuse and get what you paid for bud.-

 

[tamzzy]

that's horrendous transport/delivery

 

[bazzastan]

that's horrendous transport/delivery

and feel pressursed to accept the delivery, not a chance they would be leaving.

 

[jonneymendoza]

How do you know? You haven't even opened the box...

I wouldn't open the box at that state....

Return it

 

[danlightbulb]

Spoke to Ikea. Exchange set up for one unit next Friday.

They are coming for the original four units tomorrow as scheduled on Friday when the original four were damaged.

£10 refund on the delivery charge.


They will be getting a letter too after all this is done.

 

[moogle]

I can't fit in my car.

Yes will be getting some refunds / compensation for sure. I have photos I will be opening a complaint with.

I've managed to salvage parts out of multiple damaged boxes for one more build so far. And I have two panels with some slight damage that I might be able to live with. One box left to look through.

Hiring a van is a good idea it's just double the cost of delivery and why should that be the only way to get good quality products delivered? Delivery isn't free with IKEA btw- it cost £50!

Ah gotcha, are you sure it's double? I'm guessing you don't have Zipcar/Zipvan near you? I'm in London so hiring a mini one for an hour or two is about £20 I think. It does suck and is more hassle, but if you're having issues with delivery like yourself, it's the only way to sort it out.

 

[danlightbulb]

Ah gotcha, are you sure it's double? I'm guessing you don't have Zipcar/Zipvan near you? I'm in London so hiring a mini one for an hour or two is about £20 I think. It does suck and is more hassle, but if you're having issues with delivery like yourself, it's the only way to sort it out.

It's about 80 quid a day to hire a van here, don't know if there are any 2-3 hour hire options.

 

[tom_e]

It's about 80 quid a day to hire a van here, don't know if there are any 2-3 hour hire options.

I'm sure at my local IKEA they actually have a cheap by the hour van hire scheme at the shop

 

[danlightbulb]

I'm sure at my local IKEA they actually have a cheap by the hour van hire scheme at the shop

I didn't know this. Looks to be £11 an hour min 2 hours, I'd need 3 for the round trip so £42. Will bear in mind for next time.

 

[Terminal_Boy]

4 replacements arrived yesterday.

Out of these, two are ok, two damaged.

The QC and handling care on these by IKEA is horrendous.

The majority of IKEA products are no longer manufactured in Sweden and it shows both in quality of finish and materials.

 

[Resident]

I can't fit in my car.

Yes will be getting some refunds / compensation for sure. I have photos I will be opening a complaint with.

I've managed to salvage parts out of multiple damaged boxes for one more build so far. And I have two panels with some slight damage that I might be able to live with. One box left to look through.

Hiring a van is a good idea it's just double the cost of delivery and why should that be the only way to get good quality products delivered? Delivery isn't free with IKEA btw- it cost £50!

Would have been cheaper to hire one if their vans.

I assume they're all the same and ours offers 3hrs for £30.

 

[Deleted User 298457]

Lol at van recommendation. Time is gaming time boys