So are the Nvidia range, 960-980.
You are correct.
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So are the Nvidia range, 960-980.
Hi again,
Sorry for the delay in replying, I dropped my tin hat when looking over the battlements and had to run down and get it.
I'm been reading the question's and have tried to answer the majority of them below.
So first off, request for refunds.
I fully understand why people would want one but at the moment I don’t have an answer I can give you.
I am looking into it and will update you as soon as I can.
Can you return your GTX 970 and replace it for a GTX 980 with paying the difference in price?
Again, at the moment I don’t have an answer I can give you. This is something else I’m looking into but will get back to you when I know more.
What are NVIDIA going to do for the people who feel they have been mislead over the GTX 970?
We do apologies to people who feel mislead. The GTX 970 is an amazing card but I understand if anyone is not happy with the purchase.
Will NVIDIA offer compensation or offer of an exchange/refund due to misinforming customers of the incorrect spec and not detailing VRAM specifics until now?
Our specs in the reviewers guide where incorrect which is our mistake. The VRAM behaves as we designed it to but we should have given details on the memory architecture sooner.
I'm sure everyone appreciates the apology Rick, but you do realise that this is against Consumer Law in the UK/EU don't you??
The GTX 970 does have 4GB of VRAM. We did make a mistake in our reviewer’s guide on the ROP count which are currently looking into. Performance is exactly the same as we said at launch and what you guys all read in the reviews worldwide.
Seeing that the performance on the card is in effect reduced.
1) How do NVIDIA propose to resolve this to the satisfaction of the community as a whole.
2) Does NVIDIA see this as RMA for those who wish to take that route, with a full refund or credit towards another Nvidia product?
3) Will the Nvidia enforce All product packaging is amended to meet the new specifications of the card by all OEM?
First of all, let me say the performance of the card is not reduced. It performs the same today as it did when we launched it. It still the same card we received many awards and great feedback on.
For refunds or exchange, I do not have an answer I can give you at the moment. As said above, I’m looking into it and will update you as soon as I do.
All packaging information is correct, the GTX 970 does have 4GB of VRAM. We do not publish ROP or L2 cache on our packaging
Originally Posted by humbug View Post
@ Rick, welcome to the forum
When your PR Team looked at the 970 specifications list for Reviewers and it said "ROP Count" what did the your engineers say should go there? was it 64 or 56?
I'm just interested in the trail of communication between your engineers and PR; how the number 56 could be mistaken for 64.
Also, since the card's release not one of your Ten Thousand Employees spotted the error? and who wrote the BIOS for System readouts? the PR team?
Version History
0.8.1
Added full GeForce GTX 960 support
Added preliminary NVIDIA GM200 support
Fixed NVIDIA GM107 ROP count
Added support for NVIDIA GTX 980M, GTX 970M, GTX 660 (960 shaders), GT 705, GT 720, GT 745M, NVS 310, Grid K200
Added support for AMD R9 255, FirePro W7100, HD 8370D
Added preliminary support for Intel Broadwell Graphics
Fixed sensor window having wrong size when using startup option -tab 2
Improved memory vendor detection on NVIDIA
Added PCI-Express bus usage sensor on NVIDIA
Fixed OpenCL detection for Vesuvius GPU
Improved detection for future AMD devices
Disabled memory vendor detection on future APUs
Added millisecond precision for sensor logging when refresh faster than 1 sec
Fixed some rare application crashes
Hi again,
Sorry for the delay in replying, I dropped my tin hat when looking over the battlements and had to run down and get it.
I'm been reading the question's and have tried to answer the majority of them below.
So first off, request for refunds.
I fully understand why people would want one but at the moment I don’t have an answer I can give you.
I am looking into it and will update you as soon as I can.
Can you return your GTX 970 and replace it for a GTX 980 with paying the difference in price?
Again, at the moment I don’t have an answer I can give you. This is something else I’m looking into but will get back to you when I know more.
What are NVIDIA going to do for the people who feel they have been mislead over the GTX 970?
We do apologies to people who feel mislead. The GTX 970 is an amazing card but I understand if anyone is not happy with the purchase.
Will NVIDIA offer compensation or offer of an exchange/refund due to misinforming customers of the incorrect spec and not detailing VRAM specifics until now?
Our specs in the reviewers guide where incorrect which is our mistake. The VRAM behaves as we designed it to but we should have given details on the memory architecture sooner.
I'm sure everyone appreciates the apology Rick, but you do realise that this is against Consumer Law in the UK/EU don't you??
The GTX 970 does have 4GB of VRAM. We did make a mistake in our reviewer’s guide on the ROP count which are currently looking into. Performance is exactly the same as we said at launch and what you guys all read in the reviews worldwide.
Seeing that the performance on the card is in effect reduced.
1) How do NVIDIA propose to resolve this to the satisfaction of the community as a whole.
2) Does NVIDIA see this as RMA for those who wish to take that route, with a full refund or credit towards another Nvidia product?
3) Will the Nvidia enforce All product packaging is amended to meet the new specifications of the card by all OEM?
First of all, let me say the performance of the card is not reduced. It performs the same today as it did when we launched it. It still the same card we received many awards and great feedback on.
For refunds or exchange, I do not have an answer I can give you at the moment. As said above, I’m looking into it and will update you as soon as I do.
All packaging information is correct, the GTX 970 does have 4GB of VRAM. We do not publish ROP or L2 cache on our packaging
The statement you put out to reviewers was "misunderstanding between Engineers and the PR team"We did make a mistake in our reviewer’s guide on the ROP count which are currently looking into.
I'm sure everyone appreciates the apology Rick, but you do realise that this is against Consumer Law in the UK/EU don't you??
The GTX 970 does have 4GB of VRAM. We did make a mistake in our reviewer’s guide on the ROP count which are currently looking into. Performance is exactly the same as we said at launch and what you guys all read in the reviews worldwide.
An uplifting side note from me: my 'Pick Your Path' turned out poorly as well. I got Far Cry 4 and saw only a black screen ever since release. Game doesn't like controllers being plugged in, and Ubi don't care about patching PC games.
youd think with such a mess up you would think they would react with quick replies. obviously not. probably got no idea what to do or just hoping people calm down and take it.
how long does it take to reply ?
this has been going on for days not hrs or minutes.
Oh dear...that's not a good start and I don't believe that for one second. It's proven that there is a performance hit so that's not going to stand!
I played the full game using a controller (xb1) and it was all good. Wonder whats up there?
Trying to find a big enough rug.
I feel for the people who brought a 970 and having problems and even if not now you could in future, it is a pity that this was sorted out at launch then there would be a option if you wanted it, but I feel some people feel lied too and feel backed into a corner over this and rightly so I do feel it is the memory that people are worried about as games use more and more of it than anything else.
I hope it gets sorted so customers and retailers aren't left short changed, Nvidia could do a recall and get back a lot of goodwill back.
Its not just technical information though
GTX970 descriptions states: "delivers 2x the performance of previous-generation card, bringing new gaming experiences to virtual reality, and ultra resolution 4k displays"... blah blah blah... "these technologies provide the most immersive and competitive gaming experiences possible."
So can you honestly say:
1. At that exact point in time when the 970 has a stutter/freeze attack it is performing 2x the performance of the previous generation card?
2. At that exact point in time when the 970 has a stutter/freeze attack are you getting the most immersive and competitive gaming experience possible?
The answer is "No", its as simple as that, and just as simple is this.
Under the Sale of Goods Act 1979, goods must be (i wont list all)
- As described.
Does this card match the description at "ALL" times? No it doesnt.
Oh look consumer "LAW" broken, due to misinformation from Nvidia.
If i am wrong about this, i ask you to correct me, not flame me.
I feel sorry about companies like OCUK who are now in the firing line for a mistake thats not theirs. I hope Nvidia sort this out sooner, not just for my sake and all those in the same position as me but for OCUK too.
What you've posted doesn't actually equate to what you've quoted.
The ROP count being wrong doesn't change the performance, it's the same performance it was at launch.