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As a side note i assume instead of returning via post you can just turn up in person with an item and they have a returns counter in the shop? I live fairly close, well an hour away, but have friends there locally i wouldnt mind seeing, so can kill two birds with one stone and not be without a card!
Just sent a webnote asking the same thing. Yes, they have a returns counter in shop. From past experience they refund you for whatever it is you take back and then you buy something else or of course just keep the refund, they don't actually exchange anything, unless it's changed in the last 6 months or so.
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