• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

970's having performance issues using 4GB Vram - Nvidia investigating

Status
Not open for further replies.
mattyc1977 said:
I wish I ordered my gigabyte g1 gaming from here. I got it from a company that rhymes with van, I requested a rma on Tuesday and still not heard anything even after 2 phone calls! It was only £7 cheaper and I wish I had paid the extra £7 and got from here as it would have been sent back already for a 290x 8gb.
Click to expand...

Gibbo said:
Feel for you, seen customers asking for help on their dead forum and FB page, they just seem to be ignoring customers and spouting same old script.

This is how OcUK is different good or bad news we keep our customers informed around the clock and are very pro-active, when I was made aware of this last Tuesday meetings were had with the owners, then our sister company Caseking the following day announced they would take all RMAs back at their own cost. OcUK had to do a lot more work in the background due to volumes sold but that following day we had a meeting with EVGA and other board partners and launched that certain brands we could now take returns on as they had agreed to support OcUK. We then gave the remaining brands a deadline (end of week) as we intended to accept all cards back with or without their help, so potential big financial cost to OcUK but thankfully nearly all brands gave us a positive answer by our deadline, others soon came back to us after we made our public announcement and only Gigabyte was left in the end who promised us an answer by next week, but OcUK will cover all cost should they not support us.

This is how OcUK is different, I fight like crazy to get customers best deals, exclusives, customer support and will happily work around the clock to achieve it.

I hope those guys sort you out I really do and if they do not in say a week or so let us know and we shall see if we can step up and sort what they failed to do. :)
Click to expand...

MrMD said:
Im in the same position,they havent even got back to me yet :/
Click to expand...

They didn't get back to me, I had to chase them twice and still didn't get anywhere. On the second phone call I was told off by the guy on the phone as he said they was getting over 900 calls a day with reference to this and I had to be patient! I will not be using them again as I was most disappointed with their customer service.
 
Nvidia are not being much help either - Contacted PeterS through their forums after he said he would help people wanting to return their cards by contacting the companies where we bought our cards if we gave him details on order number etc.... instead in private message asked me if wanted help with my game settings... among other totally non helpful replies

I originally was not going to RMA my cards, but Nvidia kept deleting my calm and justified concerns that I posted on their forums.

Well I let PeterS know that OCUK were willing to take back one of my cards due to their exemplary customer service. I got an extremely helpful reply to contact ASUS for the second card (as if that was not stating the obvious) and "thanks for the feedback" and message again if I hit a dead end.

Nvidia's offer of "help" is "outstanding".

The whole experience has left me with an extremely bad feeling for Nvidia.
 
Perfect_Chaos said:
Anyone think i should return my MSI card? Don't know whether to keep and sell in a few months when the new AMD cards come out. Does have a bit of coil whine like most 970's, not a huge problem though.
Click to expand...

If you are happy with it no but keep in mind that you can only return until the end of February. It's not turned into a bad card overnight but I do feel it's went down a peg or 2 in people's eyes since the truth came out.
 
Andygully said:
If i had 970 i wouldnt return if my monitor was 1080 over that then yes i would. Feel for the guys who bought 2 for 1440 and above
Click to expand...


Everyone keeps saying this, I have SLI 970's @ 1440p(Asus PB278Q). I've been playing DA:I the last 2 hours and watching a twitch stream(Lirik - Source res 1080p) on my second 1080p monitor. Afterburner OSD in DA:I was reporting 3.7GB vRAM usage, I had no stuttering and didn't drop below 60FPS (vsync on), everything ULTRA and 4xMSAA.

Maybe I'm just lucky, but I have never experienced the issue being reported. And I am not going to send my cards back, though I cant as they are modded :p. But I wouldn't anyway. They are stellar cards for the price/performance. I can assure you, if they didn't perform they would be straight on Ebay.
 
Last edited:
welshrat said:
I am somewhat worried by this whole ordeal. I have an msi 970 and have never had a single issue with the card so I can't see why I would return it apart from resale value. However now that people are sending the cards back does anyone think there will be any issues going forward.

My 970 is in a gaming pc and going into a 1080p tv and I have to say I prefer it to the 290 I have in my office pc. Its just don't want to be Sat on something that nvidia cannot sort with drivers in 6 months time ?
Click to expand...

It all depends if games start to use more than 3.5gb soon. For now Dying Light gets to 3.5gb at 1080p maxed so will expect more games to follow.

I would also expect some games will exceed 4GB with higher res textures, etc.
 
Games are already creeping up the 3.5gb limit at 1080p. I suspect it won't be too long since we start having issues. Having full 4gb of vram would give me some peace of mind, after all that's what I paid for when I bought the card.
 
Status
Not open for further replies.
Back
Top Bottom