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I hope those guys sort you out I really do and if they do not in say a week or so let us know and we shall see if we can step up and sort what they failed to do.
I love how transparent and open OCUK are
I hope those guys sort you out I really do and if they do not in say a week or so let us know and we shall see if we can step up and sort what they failed to do.
, been following this thread some days now, I am just in the process of returning my GTX 970 atm that I bought from OCUK when they were just released... fast responses to my emails and also got my RMA details, so cant complain 1 bit. But I too was stupid enough to buy a second from that same bolton shop - spoke on their live chat and got nowhere, as well as emailed them, but got no response. 
Feel for you, seen customers asking for help on their dead forum and FB page, they just seem to be ignoring customers and spouting same old script.
This is how OcUK is different good or bad news we keep our customers informed around the clock and are very pro-active, when I was made aware of this last Tuesday meetings were had with the owners, then our sister company Caseking the following day announced they would take all RMAs back at their own cost. OcUK had to do a lot more work in the background due to volumes sold but that following day we had a meeting with EVGA and other board partners and launched that certain brands we could now take returns on as they had agreed to support OcUK. We then gave the remaining brands a deadline (end of week) as we intended to accept all cards back with or without their help, so potential big financial cost to OcUK but thankfully nearly all brands gave us a positive answer by our deadline, others soon came back to us after we made our public announcement and only Gigabyte was left in the end who promised us an answer by next week, but OcUK will cover all cost should they not support us.
This is how OcUK is different, I fight like crazy to get customers best deals, exclusives, customer support and will happily work around the clock to achieve it.
I hope those guys sort you out I really do and if they do not in say a week or so let us know and we shall see if we can step up and sort what they failed to do.
You guys are awesome
OCUK - Gibbo, U have won my loyalty hands down, over this dispute about the cards, I have also had issues with other retailers in the past, and been buying on and off from OCUK for a few years now. Well I know there is only 1 shop I'll be buying from now
Thanks for the words, we've spent the last three years going from what I would say was ok on customer service but had plenty of room to improve, we quickly became good, then excellent and now amazing, but we will never stop trying to get even better.
