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970's having performance issues using 4GB Vram - Nvidia investigating

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ED209 said:
that's fair enough but even if they just did a reply to say that they are investigating the issue at least people would know they are looking in to it or trying to do something about it.

i play CSGO at the highest ress 3840 x 2160 and down scaled to 1080P. if i play for a short period then I have no issues after so long the game suddenly starts to stutter and then the fps drops loads to quickly sort it as if i am playing a match i cannot re start the game i put it down to 1920 by 1080 and then its fine.

i only read parts of this today and wasn't aware of this. would explain why doing this fixes the issue as it frees up the VRAM
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Mei said:
yep that makes sense, and you wont see that in any reviews because they dont play games, they run short benchmarks
your problems might be totally unrelated but its tests like that they need to be doing when comparing it to other cards
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what settings are being used to push that over 3.5gb vram? I will try to replicate this when i get home. I can say now i dont have these issues with some very high settings and DSR, away from pc right now though.


now 1900 posts and still no bugger all videos, which is fantastic since we all have shadow play and access to youtube.
 
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not a big fan of dsr i dont like the fake look of 4k, i tried it with cs go and did notice the slow down but i dont think these 970's were ever about 4k
 
hmm wonder if they'll try and give free games or a small rebate / refund..

interested how this is going to go.

or will they just try and blag it :p
 
Interesting to see OCUK have merged the thread with the changed spec into here - where nobody will ever see it buried in many pages of idle speculation. Not sure that was either appropriate or clever of them!

Edit: Though I guess much of the resulting discussion probably was just the same as in here.
 
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whyscotty said:
You do what you normally would when your card can't cope.

Turns some settings down,go sli/crossfire or get a better card :)
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But what if the date that your card can't cope is brought forward by 6 months because it has to access 500mb of slow VRAM so often that your favourite big new release is a stuttering mess? Is it right that nvidia should potentially benefit by you having to buy a new card sooner, when it was their own error that caused it in the first place?

Not everyone can afford to/wants to upgrade their card regularly. There'll be lots of people who bought the 970 as a long term investment.
 
rolypolyman said:
Does anyone actually believe the ' miscommunication ' story. This doesn't affect me at all but I have read through the thread and find it incredulous that anyone can buy into what Nvidia are saying, then of course having discovered their 'miscommunication' who at Nvidia decided not to tell anyone, was bound to get out. Only the extremely loyal Nvidia customers are still defending them, its not about 'does it affect you' or 'its only 4-6%' for me its about integrity etc, something sadly lacking in business. Be all for me is Nvidia should have come clean on this but decided it would affect sales of the 970 so didn't, now they have been caught they must take the consequences. :(
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This is genuinely what I am most annoyed about; I have almost exclusively owned NVidia GPU’s and haven’t even looked at AMD’s offerings for a few years, I am biased towards the green side but that does not give them a free pass.

Seeking a refund has nothing to do with anything other than its one of the few ways I have to tell companies it’s NOT OK, I will probably pick up a NVidia product again in the future, they normally make better stuff, but like a naughty child you have to tell them what they’ve done wrong before you give them another chance.
 
mulpsmebeauty said:
To the people saying there're only a handful of games affected at resolutions lower than 4k: what happens in 12 or 18 months when there are 20 or 30 games affected? Games that people really want to play? Games that push as much data as they can into VRAM in order to perform better. So the cards might work now but there will be thousands of people who have yet to experience stuttering, yet might find it destroys next year's Big Game. What do they do when this has all blown over and the retailer and nvidia are trying to pretend it hasn't happened?
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You miss the point these people make, it isn't "why the problem, it's only a couple of games". It's "whah, my beloved Nvidia".
 
old gamer said:
not a big fan of dsr i dont like the fake look of 4k, i tried it with cs go and did notice the slow down but i dont think these 970's were ever about 4k
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I think DSR is over-rated, personally. But i'll try it regardless :)

ICDP said:
You miss the point these people make, it isn't "why the problem, it's only a couple of games". It's "whah, my beloved Nvidia".
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I have seen 3 games consistently mentioned. SoM, which would give 6gb titans a run for their moment at the settings people are using on a 970. DA:I, which i've seen no video evidence of yet, and COD:AW, for which the only video ive seen was that stock 970 vs an overclocked 980 in a different system comparison....

you're way off the mark.
 
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PayneUK said:
This is genuinely what I am most annoyed about; I have almost exclusively owned NVidia GPU’s and haven’t even looked at AMD’s offerings for a few years, I am biased towards the green side but that does not give them a free pass.

Seeking a refund has nothing to do with anything other than its one of the few ways I have to tell companies it’s NOT OK, I will probably pick up a NVidia product again in the future, they normally make better stuff, but like a naughty child you have to tell them what they’ve done wrong before you give them another chance.
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Given the '3.5 gig preferred' chat they were certainly well aware of the issue :( not that the actual performance difference is large, but still.
 
ICDP said:
You miss the point these people make, it isn't "why the problem, it's only a couple of games". It's "whah, my beloved Nvidia".
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I'm fully aware this underlies the words of a number of posters on here, but hopefully there's room for sensible debate that disregards the people sticking up for their chosen big corporation :)
 
varkanoid said:
I just love the knee jerk reaction to this news its so laughable. Why not write to Watchdog also. What you are suggesting OCUK do is logistics wise ridiculous not forgetting the upfront cost OCUK would have to pay. In any case the cards are not Nvidia's they would have to go back to the manufacturers.

I AM VERY HAPPY WITH MY 970 SLI.
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I wasn't actually suggesting that OCUK dump several crateloads of cards on Nvidia's doorstep and hold their hands out for a refund for everyone - that's just plain retarded, especially since the cards come from AIB's and not Nvidia directly, as you stated. Read between the lines, pal.

You may be happy with your 970 SLI, and from a performance standpoint, so am I. What I'm not happy about is being lied to as a consumer. Knee-jerk reaction or not; it's a ******g shady deal, and Nvidia's backside needs a spanking.

Writing to Watchdog might not be a bad idea, it may actually force Nvidia to do something if it made it to the tellybox.
 
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james.miller said:
what settings are being used to push that over 3.5gb vram? I will try to replicate this when i get home. I can say now i dont have these issues with some very high settings and DSR, away from pc right now though.


now 1900 posts and still no bugger all videos, which is fantastic since we all have shadow play and access to youtube.
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i use the NVidia software to set the optimised settings but change the ress to 3840 x 2160.

i am also suck at work and didn't know about this issue till this morning when i was at work.

is there away to monitor how much vram is being used?
 
Awahwah said:
I've just spoke to a chap on the Customer Support line regarding a RMA I had on this card prior to this story breaking.

I took the opportunity to talk to him about this. He has said that OcUK (Senior buyer - sure we can guess who that is) is currently talking to nVidia regarding the situation and OcUK hope to have a communication out today for Customer who have purchased the GTX970.

So, they will respond.

Coming back to my RMA, it was raised a week after I bought the Card at Christmas, I was away form Christmas till now for Work, which was explained when I raised the RMA. OcUk, have just advised that they will still honor the RMA regardless of any negotiations with nVidia.

Great Service.
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thanks for posting your reply, will be interesting to see what is said
 
james.miller said:
now 1900 posts and still no bugger all videos, which is fantastic since we all have shadow play and access to youtube.
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I posted a SoM video at 3.7GB VRAM showing no stuttering :p but yeah I wouldn't mind seeing some videos of the in game stuttering at 3.5 to 4GB and the settings used.
 
TBH all nividia need to do to keep me happy would be to send a free game or two (preferably non-ubisoft this time ;))
 
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