OK, feel I owe the guys at Parvum a massive apology. Postage of the case was delayed due to personal issues which I obviously didn't know about, so was far to quick jumping the gun and pointing fingers. As me dad always said though, if you're quick enough to bite you should be quick enough to apologise... So sorry guys, look forward to getting started on the build!
A Window To Wales
- Thread starter OJ46
- Start date
Knew there would be a reason behind the delay they are a good group of people.
Soldato
I wouldn't be so apologetic. Yes I am aware of human nature but that all gets put aside when you talk business. Excuses, even if they are valid reasons are still that and they have your money and your case.
After seeing a few stories like this it's quite obvious to me that Justin is not reliable enough for me to trust him with hundreds of my pounds.
It seems Hexgear are starting on the same path too.
It's a shame because both companies were cut from the same crust as us, but if they are not reliable then neither are a great proposition really.
Completely get where you're coming from on that one and it does seem to be a recurring theme that they go massively over the deadline they originally give, but think they'd solve a lot of these issues just be setting a more realistic date to begin with. As I said before I have no problems with it taking longer, just wish I'd been told originally that it would take a couple of months rather than keep moving the goalposts. I do understand that this last week has just been a bit of a balls up though due to other issues rather than unrealistic dates being given, so happy to cut em some slack on that one 
Think I definitely dodged a bullet on the Hex Gear case, that thing looks an absolute nightmare and it's pretty obvious that they've not done anywhere near enough fine tuning to be selling it to the public. When the GPU doesn't even fit you've got major issues!
When it comes down to it though the amount of customisation Parvum will do for you, without the buyer requiring any 3D modelling skill, will always keep awkward buggers like me going back. Unfortunately I don't think Hex Gear are offering anything unique enough to survive, especially if the quality is going to keep falling as far short of the competition as it currently seems to.
Think I definitely dodged a bullet on the Hex Gear case, that thing looks an absolute nightmare and it's pretty obvious that they've not done anywhere near enough fine tuning to be selling it to the public. When the GPU doesn't even fit you've got major issues!
When it comes down to it though the amount of customisation Parvum will do for you, without the buyer requiring any 3D modelling skill, will always keep awkward buggers like me going back. Unfortunately I don't think Hex Gear are offering anything unique enough to survive, especially if the quality is going to keep falling as far short of the competition as it currently seems to.
Soldato
I'd have to concur. No disrespect intended to JR23 and his stunning work, but how can he seemingly bang out custom cases and intrictae custom work as often as he does, yet paying customers always seem to have delays?
All it takes is a "sorry, we've hit some personal issues which have thrown manufacturing times out. We'll get back to you when we know what planet we're on" and then everybody's square. No communication, or excuses, is just not very professional.
I have often wondered how he churns out so many custom builds, guess that's part of the reason mine got delayed more than expected... Hopefully if this build goes to plan I'll get bumped up the list a bit for next time! 
Think it could be time they followed Mayhems lead and employed somebody to deal with the customer relations side of things.
Think it could be time they followed Mayhems lead and employed somebody to deal with the customer relations side of things.
My Hex-Gear case is supposed to be getting collected to return because its not as it should be (2 months on!) but I can back you up on this comment they are not really set up to trade at any scale... Poor communication, I got the case in early September with a few damaged panels, still not replaced.
One thing Parvum have going for them is that unlike Hex-Gear they are not just ordering it from China and its not then months between stock. Rather unbelievably they carry no spares at all... But yes basic communication would help and less 'it should be', more 'it will be'
Soldato
TBH the whole situation sucks. It sucks because in both instances (Parvum and Hexgear) the owners are lording it up whilst their customers wait. Hexgear is no different tbh Pope himself is busy playing with his toys whilst his customers suffer.
http://forums.bit-tech.net/showthread.php?t=311224
I know there's a fine line between advertising etc and you need to make a rep for yourself but at what cost? projects to big up your company are all well and good, but not at your customer's cost.
The thing is like I said before these guys are cut from the same cloth as us, so surely they have had a problem with something in the past so should know how that feels? I guess not.
I wonder sometimes whether these guys bought these machines to operate a business or simply to play with the expensive machines like their toys?
And yes LP watching JR use the machines freely and when he wants to is kind of a slap in the face for people waiting on cases.
Soldato
It's entirely possible that JR could be using the machines out of hours in his own time. I don't know this, just saying it might be better not to demonise him for his presumed special treatment. His work is pushing the boundaries, testing the product and ultimately will benefit the customers because of improved product and new, interesting options.
Soldato
A good business would be working the machines out of hours themselves.
Running your own business is hard work and you have to work at least twelve to fifteen hours a day. The first five years are key, you either make it or you don't. But you certainly don't make it by laying back and taking your time.
I'm not demonising JR. He does not work for Parvum and has nothing more to do with them apart from the fact he uses their machines. JR = Joe, Imersa = Justin IIRC who is the owner.
Seriously G I ain't being funny but if I threw hundreds of pounds at a business and they took two months to do what JR can do in about five minutes* I would be annoyed. As I said, business, personal life doesn't come into it, not interested, don't care etc.
*obviously not literally five minutes.
Soldato
Yes, it's difficult running your own business but you can't fix everything by working ludicrous hours. In bursts, yes...but long term it has to be sustainable and 15 hour days are not. There are also delays between when you need to expand and when you can afford to expand. Also the paradox of when you're busy, you're too busy to train the new staff that will reduce your load. Good communication is key....but that's already been said.
Well let's hope you get some concrete answers soon to get this back on track, my case is being picked up tomorrow and I honestly just don't want it back after months of pain... that said I would take an exchange at this point if it gets me a working rig. If you want cheering up check my log tomorrow, gonna post some pics of my temp case which is frankly a bit redneck haha.
I do understand the Parvum guys a bit more, hex just starting another business venture and little product flow I cannot see how it's sustainable. It's like, shipment from China, sell all on preorder, none left, wait two months and repeat. Fingers crossed for the Wales rig mate... keep us posted!
I do understand the Parvum guys a bit more, hex just starting another business venture and little product flow I cannot see how it's sustainable. It's like, shipment from China, sell all on preorder, none left, wait two months and repeat. Fingers crossed for the Wales rig mate... keep us posted!
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I'll start off by apologising to all that have posted, but as you can imagine I'm more than a little bit ****ed off atm, so haven't really been on the forum and will respond to all of your posts when I'm in a slightly better mood. To anyone wondering why I'm still in such a ****e mood when the case has been posted...
That is the current progress!
Still, regardless of the never arriving case I plan to get on with things, whether they go into this case or a plan B, soooooo... The EVGA PSU is ordered, along with the tools and the kit to braid at least the white cables. If that goes to plan I'll order the rest
Sorry once again for the lack of movement on this build and also for the lack of replies to the recent posts, really not in the mood but I promise I'll be more sociable once they actually bloody post me something to work with!
That is the current progress!
Still, regardless of the never arriving case I plan to get on with things, whether they go into this case or a plan B, soooooo... The EVGA PSU is ordered, along with the tools and the kit to braid at least the white cables. If that goes to plan I'll order the rest
Sorry once again for the lack of movement on this build and also for the lack of replies to the recent posts, really not in the mood but I promise I'll be more sociable once they actually bloody post me something to work with!
Soldato
Maybe they're delivering it personally for you 
Could be shipped on a new label though.
Hope it shows up soon for you.
Could be shipped on a new label though.
Hope it shows up soon for you.
Associate
You will probably find that JR23 does his own designs his own CAD work, buys his own sheets of acyrlic then goes to parvum after the machine has been shut down for production work and out of business hours cuts his own case, so the guys at parvum dont have to do any of the design or tooling, which takes quite abit of their time.
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<rantpart2>Regardless of what JR23 is doing with the machines, hope you agree this is taking the **** a bit now Mads. Massively delayed anyway (I don't mind the time it takes, just be upfront if it's going to take a couple of months) but the postage label was then printed on 29th October and it still hasn't been posted... 2 weeks to put a fully finished & boxed case in the post?! Really?! I'm a fully paying customer that was planning another custom build in the very near future. Apart from the bad publicity of ****ing customers off it's costing them money directly, as there's little chance I'll want this hassle again, so won't be building the MATX / ITX version I was planning once this has been finished.</rantpart2>
Totally get your frustration mate, I think the worst bit is that you were so patient and finally it's going to ship... except it doesn't! Frankly bad timing of them to have some PR build from JR when they can't get an order out which was done in August.
I haven't had a response from a few of my sales enquiries either, be nice if one of them posted something by way of an update on realistic ETAs. Time to learn CAD and release an open source template?
I haven't had a response from a few of my sales enquiries either, be nice if one of them posted something by way of an update on realistic ETAs. Time to learn CAD and release an open source template?
Right, slightly better mood this morning so actually made time to check out the forum again! Will spoiler it so I don't fill an entire page with quote / replies
Agree with this completely, if you don't get the business flying in the first 4 - 5 years then you're going to be in trouble, and annoying customers by ignoring emails (or only checking them once a week...) and seemingly having long delays on every build probably isn't the best way to gain the reputation needed to survive.
It's all well and good JR building truly epic machines every month and gaining the company a shedload of publicity at the same time, but if they don't then step up and offer the paying customers a decent level of service it's not really going to work out, regardless of how brilliant the cases are.
Reckon all they need to fix 90% of the problems is someone to do phone / email / post etc. Don't need any more highly skilled staff doing renders or operating the machinery, just employ someone who can spend the day communicating with the customers and doing the boring day to day stuff so the guys can get on with making cases.
Hopefully hear something soon but not holding my breath... Still not shipped!
At least you finally have some movement to look forward to after months of hassle, can completely understand why you wouldn't want it returned though, especially if it is going to take months every time there's a slight* issue.
*Or a massive one when the GPU doesn't fit!
That does seem like it is destined for failure before it has even begun, and with the quality control issues Hex Gear obviously have I wouldn't be at all surprised if they disappeared before the end of 2017... Best get the case sorted soon if you're going to stick with em mate!
Just checked out your build log, glad to see you're getting it up and running even if it is going to be a bit redneck until the issues are sorted with Hex Gear. Especially liking the pumps mounted on the outside, it's like you saw Cenedd's build and thought an external rad was just a bit too common now
Any more delays and I'll be wanting it delivered by the queen, with her gently lowered through the bedroom window, case in her arms, from a bloody Chinook mate
Yeah the whole JR build does rub it in a bit. Not got anything against him at all mind and his builds really are drool worthy, just annoying following those builds when mine is constantly delayed with no delivery in sight.
At least if you can't buy one you can't be disappointed when it never arrives... Silver lining and all that
Now that's not a bad idea, if only I had the slightest clue with CAD would give it a go, but GIMP is about my limit when it comes to design work lol
Agree with this completely, if you don't get the business flying in the first 4 - 5 years then you're going to be in trouble, and annoying customers by ignoring emails (or only checking them once a week...) and seemingly having long delays on every build probably isn't the best way to gain the reputation needed to survive.
It's all well and good JR building truly epic machines every month and gaining the company a shedload of publicity at the same time, but if they don't then step up and offer the paying customers a decent level of service it's not really going to work out, regardless of how brilliant the cases are.
Reckon all they need to fix 90% of the problems is someone to do phone / email / post etc. Don't need any more highly skilled staff doing renders or operating the machinery, just employ someone who can spend the day communicating with the customers and doing the boring day to day stuff so the guys can get on with making cases.
Hopefully hear something soon but not holding my breath... Still not shipped!
At least you finally have some movement to look forward to after months of hassle, can completely understand why you wouldn't want it returned though, especially if it is going to take months every time there's a slight* issue.
*Or a massive one when the GPU doesn't fit!
That does seem like it is destined for failure before it has even begun, and with the quality control issues Hex Gear obviously have I wouldn't be at all surprised if they disappeared before the end of 2017... Best get the case sorted soon if you're going to stick with em mate!
Just checked out your build log, glad to see you're getting it up and running even if it is going to be a bit redneck until the issues are sorted with Hex Gear. Especially liking the pumps mounted on the outside, it's like you saw Cenedd's build and thought an external rad was just a bit too common now
Maybe they're delivering it personally for you
Could be shipped on a new label though.
Hope it shows up soon for you.
Any more delays and I'll be wanting it delivered by the queen, with her gently lowered through the bedroom window, case in her arms, from a bloody Chinook mate
Yeah the whole JR build does rub it in a bit. Not got anything against him at all mind and his builds really are drool worthy, just annoying following those builds when mine is constantly delayed with no delivery in sight.
At least if you can't buy one you can't be disappointed when it never arrives... Silver lining and all that
Now that's not a bad idea, if only I had the slightest clue with CAD would give it a go, but GIMP is about my limit when it comes to design work lol
OK, so I've just received an email from Parvum and am more than happy with their response. Looks like the case will definitely be arriving early next week and they've also thrown in a few goodies as way of apology
Once the new case has arrived I will ask the mods to remove this build log as it has gone massively off track and I'll start a fresh one instead.
Once the new case has arrived I will ask the mods to remove this build log as it has gone massively off track and I'll start a fresh one instead.
Soldato
Well that's sounding better. It does sound like they've had problems rather than they're trying to be awkward...but it would have helped if they'd communicated that as it happened.