ACER Monitors - my warranty hell and why you should NOT buy one
- Thread starter varkanoid
- Start date
Just reading your post further up about ACER themselves not knowing whats going on with the repair. They won't!
I used to own a repair centre.
A customer would contact the manufacturer claiming a fault. The manufacturer would either give the customer our number or would contact us direct with the customers details. Thats pretty much where their involvement ends.
We would then asses and do the repair filling in a warranty claim form and send it off with a big batch of other warranty claims at the end of the month.
I'm amazed ACER could tell you anything at all
The reason its best to arrange via the seller is that they are more likely to chase it up for you. But they can be fobbed off with "we are waiting for spares" Its a bit harder to do that with the manufacturer.
We were a authorized repair centre for all the major manufacturers. But bottom line all that meant was we had spares accounts for them all.
However we were also a preferred repair agent so were able to do warranty claims and talk to their technical dept.
Ok, to confirm
http://www.acer.co.uk/ac/en/GB/content/standard-warranty
The x is not a 2 year onsite warranty never has been the ocuk website is wrong.
An upgrade can be bought for it which is the acer advantage but it isnt standard. How you feel about the misleading info on the ocuk website is your call but it is totally incorrect unless ocuk have a special arrangement with acer in which case they should sort it not you.
http://www.acer.co.uk/ac/en/GB/content/standard-warranty
The x is not a 2 year onsite warranty never has been the ocuk website is wrong.
An upgrade can be bought for it which is the acer advantage but it isnt standard. How you feel about the misleading info on the ocuk website is your call but it is totally incorrect unless ocuk have a special arrangement with acer in which case they should sort it not you.
Just to show they (Acer) dont care I have sent two emails to the escalations team email address including my refund details and I have had no email replies (not even automated) to say my refund is being processed. I am going to leave it till Wednesday then chase it again.
I won't rest easy till this sorry affair is put to bed and I have the money in my bank account.
I won't rest easy till this sorry affair is put to bed and I have the money in my bank account.
Soldato
Thanks for the thread mate, was just logging on to buy the Acer 1440p for my b'day, ill stay well clear from the brand if i can expect this level of service
Only positive I can see from your experience is you won't be so easily fobbed off to deal with the manufacturer directly by OcUK support department in the future. As you've now experienced what can happen, and you're the one paying extra and getting stressed by the situation.
Worth editing dates in original post as state 2014.
Worth editing dates in original post as state 2014.
Thanks have done.
OMG just had my first ever email from Acer. Its about my refund. They have asked for my proof of purchase despite having already sent this them last Friday to Escalations team. So sent it again. Progress two steps forward three steps back.
Additional:
just had another email saying the money will be refunded within 10 days.
What is strange now is the person who is dealing with the refund is from a company called Infoteam (infoteam.co.uk) which seems to be another repair centre.
OMG just had my first ever email from Acer. Its about my refund. They have asked for my proof of purchase despite having already sent this them last Friday to Escalations team. So sent it again. Progress two steps forward three steps back.
Additional:
just had another email saying the money will be refunded within 10 days.
What is strange now is the person who is dealing with the refund is from a company called Infoteam (infoteam.co.uk) which seems to be another repair centre.
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Well i for one feel strongly about It! It is a major purchase decision for me as the cost of a monitor is significant enough and the item to require onsite support. When i bought my monitor that is what they said so that is what i expect. I am sure Gibbo will sort it.
Done some more digging and no it has not its just normal warranty return to manufacturer on that model. As far as I can see now no monitor OCUK sell actually has onsite warranty.
Well the refund should be on its way but just discovered my bank details that Acer wanted for the refund were passed to another third party company who deal with the refund process Acer do not deal with it themselves!
Associate
I had a an Acer TV/monitor combo a couple of years ago and the VGA port on the back didn't work... I had to send it back to Acer 3 times and they still couldn't fix it properly (it came back semi-working with a purple tint to the screen). It had more and more marks/scratches each time it came back and even the edges came back a bit chewed up (I can only assume one of the engineers cracked open the case by wedging a screwdriver in to the edges).
Eventually they sent me out another model (a refurb I might add) which I then sold and I've not touched another Acer product since!
Eventually they sent me out another model (a refurb I might add) which I then sold and I've not touched another Acer product since!
That is not very good of them to do that, its bank details for crying out loud.
In regards to the On site warrantly, can someone from OCUK please confirm that situation on the warrantly for all monitors please, on the XL2730Z like many other monitors it clearly states '2 Year On-Site Warranty'. Can you please confirm.
Soldato
Hope you get this sorted mate all I can say is asus where great with my monitor warranty,took the old one and dropped off the new one for me within 3 day of emailing them.
I was looking at buying a acer monitor but not now gl.
I was looking at buying a acer monitor but not now gl.
Think to be safe I will stay away from Acer from now on.
Thanks for the thread! If it were me I would have told OCUK to take it and get a refund as I have no interest in dealing with manufacturers, but if you had done that we would not be wise to Acers dodgy service, so glad you didn't
Thanks for the thread! If it were me I would have told OCUK to take it and get a refund as I have no interest in dealing with manufacturers, but if you had done that we would not be wise to Acers dodgy service, so glad you didn't
Guys the link I posted above is the official Acer warranty information. We resale acer products (not my call) and their warranty to acer is exactly as stated in the resale information.
If in doubt on all your acer kit check that link
EDIT: Disclaimer this is the direct to acer warranty terms it does not necessarily mean than OCUK dont have a special arrangement with them but if they do it would need to be dealt with through ocuk acer will only honour the warranty terms that are in that link, I know nothing about ocuks agreements with acer.
If in doubt on all your acer kit check that link
EDIT: Disclaimer this is the direct to acer warranty terms it does not necessarily mean than OCUK dont have a special arrangement with them but if they do it would need to be dealt with through ocuk acer will only honour the warranty terms that are in that link, I know nothing about ocuks agreements with acer.
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Soldato
Acer quality control and warranty has always been appalling. When I was in the industry the amount of laptops I had to repair was ridiculous, so sadly this comes as no surprise to me. TFT Central noted even on the up and coming Predator, that the build quality is not of that of the Swift.