Soldato
- Joined
- 29 Dec 2009
- Posts
- 7,174
How did Acer ever make it outside of the Tesco catalog 
ACER Monitors - my warranty hell and why you should NOT buy one
- Thread starter varkanoid
- Start date
Soldato
Acer have always been utterly shocking for warranty for years so much so our company boycotted using any of their products 10 years ago. It came after we returned a monitor for a customer to their Heathrow repair centre and it took over 50 hours on the phone and 3 months to get it repaired. By this time we had already replaced the monitor to save face. They were utterly useless and constantly lied. I have probably been asked hundreds of times by distributers why we don't buy Acer products. I am not interested in dealing with a company that has complete disregard for customers and their business. The products are cheap and need to be as their service is some of the worst I have ever experienced.
Caporegime
Pretty sure OCUK (Or any E-tailor) are obliged to deal with you (And on behalf of you to the manufacturer) during any period of the warranty.
Anytime I get the "But you have to deal with manufacturer" I remind them of their obligation and presto, they change their tune.
Manufacturers are very rarely geared properly to deal with end customers.
Sony Mobile to me is a good example of one that is (In terms of getting a repair nice and easy).
Dell to an extent can be. I had to get my E-tailor to arrange the repair as I didn't have a certain reference number they required. But I ended up with a monitor the next day.
Anytime I get the "But you have to deal with manufacturer" I remind them of their obligation and presto, they change their tune.
Manufacturers are very rarely geared properly to deal with end customers.
Sony Mobile to me is a good example of one that is (In terms of getting a repair nice and easy).
Dell to an extent can be. I had to get my E-tailor to arrange the repair as I didn't have a certain reference number they required. But I ended up with a monitor the next day.
Check the warranty document that came with the monitor and their website for the best answer. Which is probably No.
edit: Check this AOC do not offer onsite warranty
http://aoc-europe.com/en/content/warranty-information
Just wondering why there has been no further OCUK comment as they could be in a difficult decision. I and others bought the monitors thinking it was onsite warranty. If its confirmed by what I suspect that its not then the products are advertised with the wrong type of warranty.
Although seeing as I never got a reply to my emails I sent to Acer what makes you think Gibbo will ?
not quite true
Its different with monitors they provide a repair service under the warranty. Just like with say a washing machine. You dont return it to Currys, a Hotpoint engineer will come out and look at your machine and repair it onsite for instance.
Same with TV's each manufacturer deals with the end customer directly. Eg I had a Toshiba TV which developed a bug where it would just turn itself off when you were watching TV. Enough people reported it to Toshiba for them to issue a firmware fix that was sent out by USB.
I bought the TV from Empire Direct. Toshiba handle the warranty Empire Direct didnt.
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Soldato
Awful customer services from ACER. Many monitors on OcUK's website are advertised as on-site warranty, I'm that is pretty much useless and customers are expected to contact the manufacturers themselves directly?
Gosh this is surprising as acer where coming into their own out of know where with all the great monitors and the impressive price ration however when the thing hits the fan and you depend on the company to have proper solutions to well to be fair common problems with screens having miner damage etc so to here of the bad customer and overall experience has put me off a bit and they were doing so well. i hope it gets sorted just get a stein full of coffee and keep waiting until its resolved.
Associate
- Joined
- 16 Nov 2011
- Posts
- 696
My only gripe with my current Acer is theres no sharpness option, like atall, its kinda pathetic because sharpness really helps with defining stuff more on a 27" 1920x1080 screen, really stupid mistake not to put it in.
Just got my refund into my bank account so this sorry affair is over finally.
Soldato
Glad to hear it worked out in the end mate
Still surprised we have not had a response about warranty. Had a look at OCUK competitors. Looked as the Rog Swift and 4k monitors.
One says warranty is direct with manufacturer. Not onsite
Another one does not mention warranty at all
This one which have had words of war with OCUK in the past was for the Rog Swift and is not onsite but :-
compare to OCUK
So apart from the one competitor called **** its a bit ambigous based on experience.
One says warranty is direct with manufacturer. Not onsite
Another one does not mention warranty at all
This one which have had words of war with OCUK in the past was for the Rog Swift and is not onsite but :-
compare to OCUK
So apart from the one competitor called **** its a bit ambigous based on experience.
Soldato
asus warranty is great so don't worry about buying one from them.
not doubting the quality of the warranty (apart from Acer!) just the type of warranty offered.
