Acer XB270HU - Worlds First IPS, 1440p, 144hz, Gsync
- Thread starter TheGentry
- Start date
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I haven't.
I rma'd mine this morning and just got that email. No other info apart from contacting overclockers if interested.
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What happened to "customer is king" gibbo?
This is correct and anyone who is unhappy with the monitor they can return it under CCR.
What we are making clear is that IPS panels do suffer IPS glow and unfortunately now also seem to feature minor backlight bleed as standard of which does not bother some users but to some is un-acceptable. Of course which we will take back, but its not a fault, so what we won't do is keep replacing monitors for minor backlight bleed but an IPS with perfect blacks does not exist. Is it acceptable, well every end-user will have a different tolerance to what they deem acceptable, but simple facts are for whatever reason IPS panels do emit more of a glow and seem more prone to bleed issues. OcUK can't do anything about, we do not manufacturer the panel, all we can do is ensure our customers are looked after which is something we've being in discussions with Acer today on should anyone get a display with high amounts of bleed, hence why some customers have had an email who had an issue, because OcUK stepped in because customer is King.
We are being realistic and informing customers that finding an IPS nowadays with perfect deep blacks and zero backlight bleed seems more or less impossible, accept for maybe a class 1 display, which tend to be insane money, typically in the region of £1500-£3000 depending on size, NEC seem to be the only ones to have that nailed. My LG UC97 has backlight bleed but I can only see it in the corners with all the lights out on a black background, I never sit in the dark with my monitor on plus it is pretty bad for your eyes anyway to do so, certainly hurts mine. For how I use the monitor it is brilliant and suits my needs well. Unfortunately there is simply no perfect panel that does everything amazing.
To just keep swapping out monitors for a customer in the hope of finding one with perfect blacks and no bleed is simply miss-leading and would just be stressful to the customer.
Of course however anyone with extreme backlight bleed, it does happen we do class as a fault.
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So why have I been told to just call Acer, because I asked for a replacement? What's the best way to get a refund instead?
If you want it replacing due to backlight bleed, what we have arranged with Acer is to take customers details and then Acer will arrange an on-site swap out. Check with James on the support forum, he has details.
But unless you have excessive backlight bleed then you should either send it back to OcUK for a refund or keep it because finding zero backlight bleed just seems impossible on IPS displays now, except really for the 30" DELL or a class 1 display.
If you had loads though, let Acer do the on-site swap out until you get one with minor bleed that is acceptable.
Tell them straight you would like to return it for a full refund under CCR.
As I just said in my reply, we can do this, then either sit on the money or buy a different model of monitor.
Gibbo, you can get IPS monitors without any bleed, my dell u2311h and dell W22 (something) have no bleed at all and there are people out there with the 34um95 etc. with no bleed either, yes they have IPS glow, which as you said is just a problem with IPS but backlight bleed is not down to the type of panel, it is usually down to the assembly of the "panel" and the "casing/chassis", it can happen with tn panels too.
As someone else said on this forum:
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Also, no one is looking for perfect deep blacks, as you have highlighted, that just isn't possible with any display tech except OLED and plasma and if customers wanted as close to true blacks as possible for their monitors, they would be looking at VA monitors, not IPS and not TN.
People just want no backlight bleed
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If people can get a 34um95 (which is probably the worst monitor for bleed) that looks as good as this for lack of bleed then why can't other IPS monitors be just as good:
http://forums.overclockers.co.uk/showpost.php?p=26713085&postcount=2422
As someone else said on this forum:
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Also, no one is looking for perfect deep blacks, as you have highlighted, that just isn't possible with any display tech except OLED and plasma and if customers wanted as close to true blacks as possible for their monitors, they would be looking at VA monitors, not IPS and not TN.
People just want no backlight bleed
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If people can get a 34um95 (which is probably the worst monitor for bleed) that looks as good as this for lack of bleed then why can't other IPS monitors be just as good:
http://forums.overclockers.co.uk/showpost.php?p=26713085&postcount=2422
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As I just said in my reply, we can do this, then either sit on the money or buy a different model of monitor.
I am considering doing this as well, returning the screen under CCR. I have backlight bleed on all of the 4 corners of the screen which is very annoying when viewing anything with a dark background.
Caporegime
Only problem with HEADRAT's suggestion is that would be very time consuming and would mean you would be left with a load of open boxed ones to ship to those who didn't pay extra which in my opinion isn't fair. Unless you could work something out with Acer to send any ones you deemed unacceptable back, which for this monitor seems like an awful lot of them.
Here's a pic of the Acer next to an IPS Dell on the right.....
But it's the dead pixels that annoy me the most, can't stop looking at them, I could tolerate the BLB if they were ok as everything else is great but looks like it's going back under CCR as its doubtful overclockers would swap it for one with 100% working pixels even with a little bleed
Here's a pic of the Acer next to an IPS Dell on the right.....
But it's the dead pixels that annoy me the most, can't stop looking at them, I could tolerate the BLB if they were ok as everything else is great but looks like it's going back under CCR as its doubtful overclockers would swap it for one with 100% working pixels even with a little bleed
That's exactly what I said, the bleed I can live with but not the dead pixels.
Soldato
As I said earlier, backlight bleed and ips glow are 2 totally different things. IPS glow is unavoidable and a drawback of the technology. Backlight bleed is entirely avoidable and is simply down to utter **** build quality and total lack of respect for the consumer. I would expect someone who sells so many monitors to be aware of really basic facts like this.