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Competitor rules
Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.
ALL READ - Zero Tolerance Policy - Any more blatant rule breaking = BAN !!
- Thread starter Gibbo
- Start date
Marshy said:
thats odd... when ever someone has a question / query / complaint about said commercial company and posts on the forums you guys close it and are constantly saying the forums are seperate from OCUk Shop... i have a feeling that you cant have it both ways.
Mekrel said:
No but there is a difference between ADVERTISING a company in a company rather than asking a question to someone else about another company... What if i went in tesco's and said to someone else hey i prefer sainsbury's to this place. You wouldn't have tesco management come upto you and say , i heard you say that please leave
Cyber-Mav said:
lol that's actually a very good point, the amount of members here who only post in GD and aren't even really into computers, and never even shop at OCUK or anywhere else must be phenomenal. That must be where the majority of the cost goes.
Personally I think GD should be subscription based and only the tech sections of the forum free. People seem to be using the site as a "general chat" site nowadays, and I don't see why they shouldn't have to pay for that right.
Just my opinion...
Soldato
Neil79 said:
You're right, that wouldn't happen but they are two different scenarios.
This forum is funded, so that OcUK and non OcUK customers can discuss computer hardware and life. Shop discussion is kept off the forums, because for one they probably don't want some mr know it all give customers wrong information and secondly there are webnotes, email address' and phones set up for support. Only two or three staff rarely post on here - so it shouldn't be used to support.
However, it is still funded by OcUK and mentioning other companies that sell the same range of products is wrong. Serious I really don't get peoples problem?
The rule of not mentioning competitors, not even the name is so that the rule is set and clear, and unbendable.
When I buy computer hardware I search for the lowest price like any sane person, aslong as I trust the source I am buying for. I fail to see the need to post about it on here? What does that achieve? Do you want a pat on the back for doing something that people with half a brain should be doing anyways?
I have feeling they can, being as they pay and make the rules, period.
If you have a feeling they can't then go post else where. Simple really.
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Man of Honour
locutus12 said:
Not really, the forums are owned by someone who runs a business(Spie - Mark Proudfoot) but they are not staffed by shop employees so there is no point in having questions/queries/complaints here when they are not about to get answered. There are very few shop staff who look at the forums to my knowledge(Gibbo, Fatboy, Slackworth and AndyOcUK are the only ones that spring to mind) and the forums are not intended as a method of communication with them when there are other more direct methods.
Associate
- Joined
- 10 Sep 2006
- Posts
- 400
I don't think what Gibbo, and OCUK staff in general are getting at is that a big deal.
Its just you really really really are NOT explaining it in a very nice way.
I've spent thousands in your shop just so you know, but like many others here, if the product I want is available cheaper elswhere there is NO WAY I will pay any extra at OCUK.
I haven't found the service to be particularly good, in all honesty I've found it to be subpar at times, there's been a couple of incedents.
1. I used to call up to order and would just get cut off the line, or be waiting for well over half an hour to speak to someone.
2. I would sometimes get put on hold, and could hear a group of little "squirts" messing about in the background, sortof like school kids.
3. I don't get a very commerical\secure feeling from the company.
4. I find your warranties policy\sales of goods policy, to be in direct contravention to UK law, maybe not legally, but the way you handle warranties with some people having to wait for weeks and weeks, is TOTALLY out of order.
Like it or not, the forums are OCUK, now this might not all be that good for you since it cost you money, but I'm afraid this is the UK and thats just tough luck, you can't go censoring everyone like you have been trying to for the past few years!
Do you guys have any idea about the bad feeling a lot of people have with OCUK, you guys are known throughout the net for this policy of censorship, and thats what it is I'm afraid.
You built up your business of the forums, we are people, we will talk, we (most of us) will not lick bottoms.
You want all the good juicy $$$$$ that comes from the forums, but aren't prepared to have an open and FRIENDLY banter, if it involves the mention of whatever, then so be it.
I'm sure this policy is sound financial business sense, and I know its nothing personal.
You really just need to improve the way you get the message across, being all arsey about it (maybe your not but it does come across abit pedantic and snotty).
Just say what you wanna say and leave it at that, this isn't the old Soviet Union....
Something like....
If you break this rule you will be banned - no warning
Don't mentiona any shop\site\company that could be in competition with us, it takes away cash from our pockets, we don't like it, we started these forums for out customers primarliy in the spirit of goodwill.
See that sounds a lot more friendly...
I think if you carry on this vendetta\crusade\whatever against all these people your just making the company look bad to people like me.
Heck, I wouldn't have bothered typing this all out (sorry I know its a rant but I have brain damage and concentration issues) if I didn't feel strongly about it....
Its just you really really really are NOT explaining it in a very nice way.
I've spent thousands in your shop just so you know, but like many others here, if the product I want is available cheaper elswhere there is NO WAY I will pay any extra at OCUK.
I haven't found the service to be particularly good, in all honesty I've found it to be subpar at times, there's been a couple of incedents.
1. I used to call up to order and would just get cut off the line, or be waiting for well over half an hour to speak to someone.
2. I would sometimes get put on hold, and could hear a group of little "squirts" messing about in the background, sortof like school kids.
3. I don't get a very commerical\secure feeling from the company.
4. I find your warranties policy\sales of goods policy, to be in direct contravention to UK law, maybe not legally, but the way you handle warranties with some people having to wait for weeks and weeks, is TOTALLY out of order.
Like it or not, the forums are OCUK, now this might not all be that good for you since it cost you money, but I'm afraid this is the UK and thats just tough luck, you can't go censoring everyone like you have been trying to for the past few years!
Do you guys have any idea about the bad feeling a lot of people have with OCUK, you guys are known throughout the net for this policy of censorship, and thats what it is I'm afraid.
You built up your business of the forums, we are people, we will talk, we (most of us) will not lick bottoms.
You want all the good juicy $$$$$ that comes from the forums, but aren't prepared to have an open and FRIENDLY banter, if it involves the mention of whatever, then so be it.
I'm sure this policy is sound financial business sense, and I know its nothing personal.
You really just need to improve the way you get the message across, being all arsey about it (maybe your not but it does come across abit pedantic and snotty).
Just say what you wanna say and leave it at that, this isn't the old Soviet Union....
Something like....
If you break this rule you will be banned - no warning
Don't mentiona any shop\site\company that could be in competition with us, it takes away cash from our pockets, we don't like it, we started these forums for out customers primarliy in the spirit of goodwill.
See that sounds a lot more friendly...
I think if you carry on this vendetta\crusade\whatever against all these people your just making the company look bad to people like me.
Heck, I wouldn't have bothered typing this all out (sorry I know its a rant but I have brain damage and concentration issues) if I didn't feel strongly about it....
Soldato
Your right m8. Just dont expect the post to last long though. 
Soldato
again ernysmuntz you got it nailed there mate, shame it will prob end in a ban for you and all that agree with you 
The amount of money pumped into OCUK from forum memebers is incredible, yet we still get treated like naughty school children at every opportuunity.
Granted, if someone blatently links to a UK competitor then its out of order, but some of the bans that get handed out are downright stupid, I got banned around a year ago, god knows what for. I tried to ask the admins and didnt get a response. That was the last time OCUK got any of my money or ever will again.
Please dont flame me or others for not bowing down to OCUK, i use the forum not becasue of the company, but becuase of its members, and the person who suggested we pay to use a forum. come on, get real. I gurantee if that happened it would be used by 20 people bitchin about whos best ATI or Nviidia.
Take it on the chin OCUK, be fair and people wont get so peed off with you. start acting like a mini hitler and I may not be the only person that starts taking their custom elsewhere. You wernt always such a big player in the market, try not to forgot who put you there, it may come back to bite you on the ass
The amount of money pumped into OCUK from forum memebers is incredible, yet we still get treated like naughty school children at every opportuunity.
Granted, if someone blatently links to a UK competitor then its out of order, but some of the bans that get handed out are downright stupid, I got banned around a year ago, god knows what for. I tried to ask the admins and didnt get a response. That was the last time OCUK got any of my money or ever will again.
Please dont flame me or others for not bowing down to OCUK, i use the forum not becasue of the company, but becuase of its members, and the person who suggested we pay to use a forum. come on, get real. I gurantee if that happened it would be used by 20 people bitchin about whos best ATI or Nviidia.
Take it on the chin OCUK, be fair and people wont get so peed off with you. start acting like a mini hitler and I may not be the only person that starts taking their custom elsewhere. You wernt always such a big player in the market, try not to forgot who put you there, it may come back to bite you on the ass
kidloco said:
Umm I said only the General Discussion part be made subscription based. There are plenty of people who still treat OCUK like the tech forum it should be... not just little kids. Maybe if you read it a bit more often you'd realise that.
Soldato
Who would want to subcribe to GD its bad enough its free. 
Edinho said:Who would want to subcribe to GD its bad enough its free.
Plenty of people only post on this site becasue of GD. It's got a big community who post there every day. If a sucbscription was implemented people would whinge, people would moan... but I guarantee most would still pay it because they couldn't face not being part of it any more. £1 or £2 a month would help towards paying for the site upkeep and ensure that everyone in GD wasn't just leeching the bandwidth, but actually contributing.
Soldato
kidloco said:again ernysmuntz you got it nailed there mate, shame it will prob end in a ban for you and all that agree with you
The amount of money pumped into OCUK from forum memebers is incredible, yet we still get treated like naughty school children at every opportuunity.
Granted, if someone blatently links to a UK competitor then its out of order, but some of the bans that get handed out are downright stupid, I got banned around a year ago, god knows what for. I tried to ask the admins and didnt get a response. That was the last time OCUK got any of my money or ever will again.
Please dont flame me or others for not bowing down to OCUK, i use the forum not becasue of the company, but becuase of its members, and the person who suggested we pay to use a forum. come on, get real. I gurantee if that happened it would be used by 20 people bitchin about whos best ATI or Nviidia.
Take it on the chin OCUK, be fair and people wont get so peed off with you. start acting like a mini hitler and I may not be the only person that starts taking their custom elsewhere. You wernt always such a big player in the market, try not to forgot who put you there, it may come back to bite you on the ass
As stated, pumping money into the business will get you no special treatment, I spend a lot but I don't expect to have any specialities my way.
I can't see the problem, just don't mention competitors. Everyone is making it sound like there is no point on being on here otherwise, look at the grpahics card subsection, hardly any of it is to do with the pricing of cards elsewhere.
The forum will still be a great place for discussing hardware and problem solving despite this rule.
OcUK is webcomerce, or face to face in stoke - why the hell would you want to phone and order through?
I shop at other places when things are cheaper, yet I don't see why letting people on here know is important.
Mekrel said:
I think the point is that if you are going to offer a phone line for sales and tech then the quality should be there. Saying "it's mostly webcommerce why would you ever want to call them" is a ridiculous argument and shows a complete lack of thought. There are many reasons people may need to call whether it be for specific sales advice, or to call regarding a technical matter. If a has being on hold for an age or feels they are speaking to unprofessional staff then that is not good practise for one of the the UK's largest online PC flogger. That's what he meant I presume.
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Soldato
Richdog said:
I never said there was no need to phone them, I said there is no need to phone an order through unless your PC/Internet isn't working.
I've never had to use the phone service, so I wouldn't know. I have however used the webnote service and it was almost instant that I had a reply.