ALL READ - Zero Tolerance Policy - Any more blatant rule breaking = BAN !!

Mitch007 · 7 Oct 2006 at 16:09

The rules seem clear to me. If you don't like them go somewhere else.

OCUK are in business to make money, They want our custom, they do not want us to take that custom to a competitor, simple. I' sure other E-tailers offering Forums would behave the same

They offer top rated product and are in the main the first to get any new release gear from TFT's *** GPU cards.

They provide forum space for keen techies to meet and discuss much of the hardware it sells, they do not have to do this, i consider it an extra benefit of buying from OCUK.

IMHO, OCUK is probable one of the best PC Hardware E-tailers there is. Supported with a good forum and admin support.

man_from_uncle · 7 Oct 2006 at 16:21

Mekrel said:
OcUK is webcomerce, or face to face in stoke - why the hell would you want to phone and order through?

Actually the reason I started using OcUk was because they had a telephone service. Even though it was god awful it was still better than reading a non-reply email from a foreign competitor and just praying there wasn't a problem in 6 weeks.

Having said that, I have to say that recently I've had to deal with a couple of RMAs with OcUk and having a phone line just meant I wasted a couple of hours arguing with a telephone monkey called Matt, only to write a letter to Gibbo personally to get things sorted. Which I'm glad to say it was sorted.....plus interest. But I had to fight my corner and the time I wasted would have been well over £200 had I charged it at professional rates.

And whoever mentioned the legal side......OcUk do have to watch out for that because the latest precedents in regards the Sale of Goods act emphasise on damages due to poor returns policies, over the depreciated cost of the product.

Zefan · 7 Oct 2006 at 16:24

I say just ban the lot of us, we're all going to do something wrong at some point or offend somebody.

man_from_uncle · 7 Oct 2006 at 16:29

Zefan said:
I say just ban the lot of us, we're all going to do something wrong at some point or offend somebody.

I know I will....have....am.

Richdog · 7 Oct 2006 at 16:36

man_from_uncle said:
Having said that, I have to say that recently I've had to deal with a couple of RMAs with OcUk and having a phone line just meant I wasted a couple of hours arguing with a telephone monkey called Matt.

I had a similar experience with a bloke called Andy at OCUK, he was difficult on the phone, arguing over my decision to return an unopened unwanted motherboard wwell within the 7 day grace period. Definately don't expect to be talked to like that when dealing with ANY company, it's downright rude and unprofessional.

.

EDIT - Not slagging OCUK off at all, that was just my experience.

james.miller · 7 Oct 2006 at 16:44

Mitch007 said:
The rules seem clear to me. If you don't like them go somewhere else.

OCUK are in business to make money, They want our custom, they do not want us to take that custom to a competitor, simple. I' sure other E-tailers offering Forums would behave the same

actually they dont - most other retailers dont give a rats. and thats a real point to think about. Whatever the rules be's the rules and i wont break them, but i dont speak alone when i say they are wrong.

LoadsaMoney · 7 Oct 2006 at 16:47

Richdog said:
snip

Oh dear, just broke the zero tolerance rule by slagging OcUK off, bye bye.

Neil79 · 7 Oct 2006 at 16:53

Customer will feel good, customer comes back money gets spent

When i buy i LOVE the quick service , i love the deals... the products its like WOW but im so SO scared of the rma service. I actually cross my fingers praying that my hardware doesnt break

Daniel · 7 Oct 2006 at 17:04

I think OCUK are actually saving money by having the forums because members sort out a lot of technical questions. Without the forum OCUK would have to employ more staff to deal with all the technical questions.

I have a VB forum and it doesn't cost much a year and mines the latest version with debranding and owned licence. Once you got the forum it costs about £20 a year if you want the upgrades...OCUK hasn't upgraded since 3.0.7 so they only spend on bandwidth which is nothing these days.

Dan

LoadsaMoney · 7 Oct 2006 at 17:14

It is an Anti OcUK post which is not allowed, its in the FAQ, they say they will not allow these boards for ppl to tarnish their name, thats what you are doing, your slagging off the staff etc..., yes its your own experience, but its still a dig at OcUK and their staff which isn't allowed.

Its a suspensionable offence im afraid.

welshtom · 7 Oct 2006 at 17:57

is there a list of the ocuk dons email addy's anywhere?

Tom

Neil79 · 7 Oct 2006 at 17:57

I think this thread should be closed , everyone has said their peace now...

semi-pro waster · 7 Oct 2006 at 18:10

welshtom said:
is there a list of the ocuk dons email addy's anywhere?

Tom

There are a few listed in the FAQ but other than that just click on the individual moderators name and they should have one listed in their Trust I think.

Richdog · 7 Oct 2006 at 18:11

LoadsaMoney said:
It is an Anti OcUK post which is not allowed, its in the FAQ, they say they will not allow these boards for ppl to tarnish their name, thats what you are doing, your slagging off the staff etc..., yes its your own experience, but its still a dig at OcUK and their staff which isn't allowed.

Its a suspensionable offence im afraid.

It is not slagging off, if you think it is then you need to go re-read the definiton. My post held no malice and wasn't intended to get backs up. It was an honest experience and I didn't embellish anything and there was no name-calling. Leave the Dons to do the donning.

LoadsaMoney · 7 Oct 2006 at 18:18

It is, read the FAQ!!!, sorry i gave you a heads up in case you got suspended.

Your not allowed to post bad experiences, you can only post the positives, ive seen ppl suspended for far less, but as i said, im sorry i gave you a heads up just in case.

Edinho · 7 Oct 2006 at 18:20

LoadsaMoney said:
It is an Anti OcUK post which is not allowed, its in the FAQ, they say they will not allow these boards for ppl to tarnish their name, thats what you are doing, your slagging off the staff etc..., yes its your own experience, but its still a dig at OcUK and their staff which isn't allowed.

Its a suspensionable offence im afraid.

Not often that this smilie gets used in its proper context but.... :rolleyes:

LoadsaMoney · 7 Oct 2006 at 18:24

Look whats the problem, all ive done is give a heads up in case he gets suspended, it is a fact you can not post things like that on the boards, it is the rules, i don't make them, and don't agree with it, but thats the rules and you do get suspended etc...

Well if you get suspended its tough titties then, but im sure OcUK do not allow anyone to post calling their staff arse's etc....

squiffy · 7 Oct 2006 at 18:42

If you want to moan about OC UK, go to another forum or newgroup. Spie can't do a thing, and if things don't get sorted a companies name is tarnished. I have voiced by experiences with various companies so that will no doubt change people's perspective on them. Say if I buy a video card from OC UK, it's snapped in two. Ring up OC UK and they tell me to sod off. Because this forum doesn't allow members to voice their experiences they'll go elseware and ditch OC UK. It's not resolved so that customer will be bitter forever. Others will see that and do the same.

HOWEVER if that member comes on here and says "OC UK told me to sod off" you'll get members seeing their experience, but if OC UK are sensible and don't want to loose custom they'll get someone on it. It's common sense, you can't just fob off customers, eventually your name is tarnished to the point no-one who's done research will purchase from them. When/if I do have a bad experience that puts me off OC UK I'll just post on another forum. I can name about 4 or 5 competitors in the PC market that I avoid, Dell being one, plus a few other PC retailers.

And I do know of forums run by themselves which do allow competitors, in fact the MD usually recommends competitor products depending on the customers situation.

ernysmuntz · 7 Oct 2006 at 20:10

I think I may well get a ban for what I said on the 2nd page, but its just how I feel. Its not so much an accusation, as what goes through my mind in a sort of generalised way.

I know that makes no sense, but you know when you get a "bad feeling" about something, thats just how these "warnings" make people feel.

I guess what I meant was this...

We are greatful for the forums, they are useful and their appreciated. On the one hand they will have drummed up a massive amount of revenue for your company, no doubt the owner of OCUK is a very rich man. - And fair enough, its a very successful business.

But then thats the whole problem, business and pleasure don't mix, or so people say

And you are mixing business and pleasure, often listing top deals that OCUK are running on here.

Ohhhhh....I don't know really....I know a lot of people here say, "If you don't like it, go elswhere!" But thats hardly an answer to the problem, and that attitude, IMO is partly spawned from the attitude of OCUK, or peraphs the attitude that you are inadvertantly displaying (The message your giving potential customers).

Its just a little unpleasent, hostile and un-needed, and I've been coming to these forums for over 5 years now. A few years ago, if anyone spoke like that they'd have been shown the middle finger, it was a place for mature gentlemen, (lol, sorry that sounds hilarious, but its kinda true).

Now its the majority that have this sort of brainwashed, all bow before ye OCUK will. I'm serious, that surely isn't the sort of impression and custom you want, given the choice.

You give abit of free reign to people and just chill abit and people will respect and respond to that. Respect is earnt, not a right.

....I'm wondering into a negative rant again, so I'll stop there

Anyways, I realise the reasons for the post, and they are sound ones...

Being in touch with your customers is going to help a lot more than forcing silence on them.

Yewen · 7 Oct 2006 at 20:19

kidloco said:
again ernysmuntz you got it nailed there mate, shame it will prob end in a ban for you and all that agree with you

The amount of money pumped into OCUK from forum memebers is incredible, yet we still get treated like naughty school children at every opportuunity.

Granted, if someone blatently links to a UK competitor then its out of order, but some of the bans that get handed out are downright stupid, I got banned around a year ago, god knows what for. I tried to ask the admins and didnt get a response. That was the last time OCUK got any of my money or ever will again.

Please dont flame me or others for not bowing down to OCUK, i use the forum not becasue of the company, but becuase of its members, and the person who suggested we pay to use a forum. come on, get real. I gurantee if that happened it would be used by 20 people bitchin about whos best ATI or Nviidia.

Take it on the chin OCUK, be fair and people wont get so peed off with you. start acting like a mini hitler and I may not be the only person that starts taking their custom elsewhere. You wernt always such a big player in the market, try not to forgot who put you there, it may come back to bite you on the ass

The bans are not stupid, you got a 7 day suspension for pretty bad swearing for a family forum, an email was sent to your registered forums addie.

Simple, same gets done to all suspensions. Your fault if your registered forum addie bounces or is not checked.

How is it unreasonable to tell people not to post threads saying you can get this from *competitor* for no reason other than to pimp a competitor.

Would you like it if you ran a buisness and someone stood INSIDE your shop sending your custom over the road!?

Some people may not get how bad the trouble is with competitors, I have removed 50+ easily today. For a black and white simple rule it is broken far to often, its not hard to follow.

I do not see what the problem is, its not unreasonable.

No competitors, no swearing, sig 400 x 75 and under 20kb.

That is about all you really need to know for this place and for 99.9% of the time you will post without getting any moderation done on you.

Its three things guys, how hard can it be.