It's been an adventure
Amazon delivered to a neighbour that doesn't exist
- Thread starter Tom|Nbk
- Start date
It's been an adventure
Soldato
Nice result! For all the good things Amazon can do it does demonstrate how obtuse they can be sometimes against all reason.
Maybe they get a lot of people who try to steal stuff by pretending they didn't receive it.
Maybe they get a lot of people who try to steal stuff by pretending they didn't receive it.
Well thats a good result, honestly next time I wouldn't get so stressed about it, this stuff does tend to get resolved
(and make sure to use a credit card for online purchases!)
The stressful part was the police initially refusing to give a crime reference number and amazon insisting they couldn't do anything without it meant I thought /felt it was not going to get resolved at all
Man of Honour
However a very simple search to see that 87 didn't exist would have solved it.
Soldato
Yes I know, I even said as much in an earlier post in this thread
Could explain some of the attitude Amazon took to the problem is all I was thinking.
It's because companies like Amazon have strict processes, so strict that if something happens outside of the process whoever is dealing with it has no where to go so you either give up or keep pushing until you get to someone with some authority.
amazon is going the same way as ebay for thefts and scams
heard lots of stories of people getting send stuff and not getting the right part as its previously been returned (swapped out)
still there is just good old incompetence, couple of years back I bought a CPU cooler and got a lunchbox
miserable sods never even let me keep the lunch box
https://forums.overclockers.co.uk/threads/rainforest.18673301/
heard lots of stories of people getting send stuff and not getting the right part as its previously been returned (swapped out)
still there is just good old incompetence, couple of years back I bought a CPU cooler and got a lunchbox
miserable sods never even let me keep the lunch box
https://forums.overclockers.co.uk/threads/rainforest.18673301/
Soldato
Amazon don't own the copyright on delivering the wrong thing though, couple of years ago we ordered a carpet (roll end) from a shop and bizarrely got a meat grinder delivered.
Soldato
DPD delivered my parcel to someone else's recycling wheelie bin. They even uploaded a photo of the parcel sitting in the bin. The bin could have been any of the 20,000 green recycling bins in the town.
Soldato
This is very weird, Amazon's CS is pretty amazing, in my experience anyway.
Is it possible that Amazon suspect the delivery driver of theft, but need the OP to log something with the police before they can pursue a case?
Maybe there have been multiple issues with one particular driver and the police reports are needed for Amazon to take it further than just having it treated as an internal disciplinary issue with the delivery company?
Maybe there have been multiple issues with one particular driver and the police reports are needed for Amazon to take it further than just having it treated as an internal disciplinary issue with the delivery company?
Soldato
They did this to me a couple of months ago. I had a good idea where it had been delivered to though as there's a street just round the corner where the postcode is just one letter different. However, they wouldn't tell me where it was quoting data protection act - really?. They did make the driver go back and get it for me though
I had a problem not long ago, the Amazon logistics ninja delivered the parcel to next door but the tracking said 'handed to resident' and no card was left to tell me where it was.
Considering I was at home at the time, I I got a bit shirty with the live chat when they asked me to check with my neighbour, it was there though so nothing lost. But it still doesn't explain why the tracking said handed to resident if it wasn't....
Considering I was at home at the time, I I got a bit shirty with the live chat when they asked me to check with my neighbour, it was there though so nothing lost. But it still doesn't explain why the tracking said handed to resident if it wasn't....
You could have had a lovely meat carpet.
Doug Gurr head of Amazon UK wanted to respond to me on this and one of his team emailed me apparently on his behalf, they are also keen to call me.
The money was recieved back into my bank today.
The money was recieved back into my bank today.
I would certainly share my frustrations with them if i were you.
As you said above, the more worrying part for you was when the police said they couldn't provide you with a CRN because it was for an address that didn't exist, and at that point Amazon basically said there was nothing further they could do. Frankly that was awful customer service at that point, for a start the contract would have been between Amazon and the courier, so it's not like you could put in a claim against the courier.
Ultimately it just sounds like their CS needs a bit of training for situations like these.
Soldato
Ah but did they then insist that they hadn't delivered a meat grinder and had indeed delivered the carpet you requested? Did they go on to then say that the only way to resolve the situation was to have a qualified and certified carpet fitter come out and attempt to fit the meatgrinder/carpet and if they were unable to do so, write a letter explaining the complication, something along the lines of "Unfortunately I was unable to fit this carpet, as it turned out to actually be a meat grinder, I'm sorry, I tried my best guv"?
Soldato
I once had a Donald Russell delivery put into my clearly stated council waste bin on the morning of the collection, they sent a replacement out straight away but you have to wonder how these delivery drivers get a licence to drive a vehicle let alone a job at a reputable company!