Got a delivery today, handed me the box and then asked my name, I could have read it off the box, bit daft really, but didn't seem to care and was back in the van before you could blink, must be under so much pressure that quality goes out the window.
Amazon delivered to a neighbour that doesn't exist
- Thread starter Tom|Nbk
- Start date
Got a delivery today, handed me the box and then asked my name, I could have read it off the box, bit daft really, but didn't seem to care and was back in the van before you could blink, must be under so much pressure that quality goes out the window.
They pretty much always do that in my experience - they are under too much pressure to interrogate you first.
Associate
I assumed once they had a few verified delivery's at the address, they no longer need a signature? Never ask for one when I receive a delivery at work now.
Man of Honour
I have all my Amazon goods delivered to the Post Office which is on my way home, just picked something up an hour ago and pretty sure I've got a delivery tomorrow.
I've got 3 Amazon drop off points all near me.
I've got 3 Amazon drop off points all near me.
Soldato
Do they knock the door when they come? They deliver to my neighbour if I don't answer.
Investigation completed
They cannot be serious. I genuinely am speechless. The police will laugh at me AGAIN, they want me to file a police report against a house number street unknown and person unknown LOL
Dear Thomas,
the investigation is completed and we still need the police report. You can always file charges against person's unknown.
Thank you for understanding and your efforts.
Warmest regards,
Birgit Lauf
Charge back time
They cannot be serious. I genuinely am speechless. The police will laugh at me AGAIN, they want me to file a police report against a house number street unknown and person unknown LOL
Dear Thomas,
the investigation is completed and we still need the police report. You can always file charges against person's unknown.
Thank you for understanding and your efforts.
Warmest regards,
Birgit Lauf
Charge back time
Wow. I am genuinely surprised by this from Amazon.
How can they expect you to get any sort of comeback or police report from an address that does not exist?
Be warned, if you do a chargeback you will likely get blacklisted from Amazon.
How can they expect you to get any sort of comeback or police report from an address that does not exist?
Be warned, if you do a chargeback you will likely get blacklisted from Amazon.
Do you think I'd be happy to use amazon again?
Haha, probably not!
Have you enquired with the police about what they have said though? (ie filing charges with persons unknown)
Man of Honour
It's not been stolen from you it's been stolen from Amazon get the chargeback done and leave them to sort it.
A friend of mine had a similar situation. Ordered a brand new iPhone from GiffGaff. Phone was "delivered" to her neighbour. Neighbour's name and signature is not that of her neighbour. Neighbour says they know nothing about it. 2 or 3 years ago. Never resolved. Never refunded.
She's a legal secretary and still didn't manage to get anything going legal wise.
It's most likely theft by the courier. But the cops just aren't interested.
Having CCTV could help. It proves the courier made no attempt to deliver, so gives Amazon recourse to the courier.
She's a legal secretary and still didn't manage to get anything going legal wise.
It's most likely theft by the courier. But the cops just aren't interested.
Having CCTV could help. It proves the courier made no attempt to deliver, so gives Amazon recourse to the courier.
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Yeah, you'd think so. My mate certainly hasn't found that to be practicable reality.
The problem is it falls right down a gap between it being a civil matter, where all sides are contractually squared off and it being a criminal act, ie a theft. Unless you can prove a theft, the goods have been "delivered" and yes, the cops just aren't interested.
Having CCTV that proves the goods weren't "delivered" is a good thing though.
Finally got a crime reference number / incident number. They found it strange and I do also that amazon are wasting police time with this bs.
Now forwarded this onto Amazon and await them to come back with more excuses.
Hang your head in shame Amazon.
Hang your head in shame Amazon.
Man of Honour
This is unreal.
Delivery driver said he delivered to 87 Woteva Street and it doesn't exist - the buck stops with the driver.
Delivery driver said he delivered to 87 Woteva Street and it doesn't exist - the buck stops with the driver.
Soldato
- Joined
- 21 Apr 2007
- Posts
- 6,609
Good.
That should hopefully put an end to this.... and yes it's wasting police time because CLEARLY it's an internal theft.... one of their couriers has nabbed it.
Permabanned
Quite the saga... you'd think they could at least google the address to see it doesn't exist to verify your claim... bonkers.
I had an issue with Amazon delivery over Christmas period last year... quite a few items went missing as they tried to deliver a day early when I was still with family & it was marked as delivered to resident, including a signature that had a very well defined pair of initials (I never sign initials & my signature is completely and utterly illegible).
They fought me over it, but as soon as I filed a police report and sent them the crime reference number - I was issued with a refund within a day.
I had an issue with Amazon delivery over Christmas period last year... quite a few items went missing as they tried to deliver a day early when I was still with family & it was marked as delivered to resident, including a signature that had a very well defined pair of initials (I never sign initials & my signature is completely and utterly illegible).
They fought me over it, but as soon as I filed a police report and sent them the crime reference number - I was issued with a refund within a day.
Have you tried emailing [email protected]? Although it sounds stupid I know of it yielding some decent results.