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Amazon made a mistake (was: Screwed by amazon!)

Discussion in 'General Discussion' started by tsobo, Jul 10, 2020.

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  1. tsobo

    Associate

    Joined: Mar 25, 2015

    Posts: 99

    Who said money was tight? They took money for an item which was returned to them and they have acknowledged they shouldn't have taken the money in the first place!
     
  2. Armageus

    Don

    Joined: May 19, 2012

    Posts: 11,124

    Location: Spalding, Lincolnshire

    So transfer £600 out of your savings account to cover the shortfall until it's refunded?
     
  3. robfosters

    Caporegime

    Joined: Dec 1, 2010

    Posts: 34,881

    Location: Welling, London

    Yes but you’re saying you don’t have enough cash to cover your bills now
     
  4. tsobo

    Associate

    Joined: Mar 25, 2015

    Posts: 99

    Point is, amazon should not have taken the money period!
     
  5. Armageus

    Don

    Joined: May 19, 2012

    Posts: 11,124

    Location: Spalding, Lincolnshire

    It was a mistake - they happen. They didn't deliberately "screw you"
     
  6. robfosters

    Caporegime

    Joined: Dec 1, 2010

    Posts: 34,881

    Location: Welling, London

    I agree, but the phrase Amazon screwed me over implies that you’ve been somehow cheated financially
     
  7. Maundie

    Mobster

    Joined: Oct 20, 2010

    Posts: 2,687

    The question the OP is deliberately avoiding is if you had kept the phone how would you have paid these bills or did you realise you've spent too much and thus returned the phone costing Amazon money as they now have a returned item they cannot sell for full price?

    Agreed they shouldn't have taken the money out a 2nd time but as previously mentioned by several posters they didn't screw you that implies they purposefully took the money to leave you in this position
     
  8. skaif

    Mobster

    Joined: Oct 25, 2014

    Posts: 2,842

    Location: East of the middle

    Funnily enough I have £600 in my account that I cannot use here.
    If you give me just a £50 transaction fee I can transfer it to you today and I only need your bank account details and sort code!
    [​IMG]
     
  9. Armageus

    Don

    Joined: May 19, 2012

    Posts: 11,124

    Location: Spalding, Lincolnshire

    Renamed
     
  10. PermaChanged

    Mobster

    Joined: Jan 19, 2006

    Posts: 3,637

    Why is it relevant if the guy kept the phone or not? He may have returned his £600 phone and bought a different £16,000 phone - there's no way you know whether or not he can afford things or not.

    Why can't he move money from his savings? Maybe his savings are in a notice account which can't be touched? Why is it any of your business how he manages his finances?

    As mentioned earlier, Amazon took money from his account in error - Amazon are at fault here.
     
  11. Armageus

    Don

    Joined: May 19, 2012

    Posts: 11,124

    Location: Spalding, Lincolnshire

    Don't think anyone is questioning that?

    It was an error - they didn't do it deliberately to mess the OPs direct debits up, which somehow he is insinuating with his "Screwed by amazon!" stance.
     
  12. Kenai

    Capodecina

    Joined: Apr 5, 2009

    Posts: 19,132

    If it's going to put you into overdraft etc. tonight, then I suggest the best course of action is to phone your bank now and explain to them Amazon have mischarged you, it's not your fault and can they do anything to permit a temporary overdraft without fees?
     
  13. Mekrel

    Soldato

    Joined: Aug 2, 2004

    Posts: 6,810

    Location: Buckinghamshire

    It's relevant because based on the information he provided, it's clear he's not very sensible when he comes to his finances.

    Had he kept the phone, he would still have £600 less in his account and therefore not enough money to cover his financial commitments.

    Why would a long term savings account where you're not allowed to withdraw, absolve him of responsibility? He would have known his savings aren't available and therefore he should take more responsibility of his current account.

    Yes, Amazon are at fault but that's not the issue. Replace Amazon with a multitude of other scenarios where living hand to mouth will catch you out, and the result will be the same. What if tomorrow he wakes up and no longer has a job because of redundancy? Sensible people ensure they have multiple month's worth of easy access savings available to cover such times.

    Oh and before you undoubtedly chime in with "not everyone is so fortunate", do remember we're talking about someone buying a £600 phone.
     
  14. Thekwango

    Capodecina

    Joined: Feb 5, 2009

    Posts: 11,800

    Location: Northern Ireland

    Not sure why all the drama over the title. Amazon did screw him, whether intentionally or not, their mistake has somewhat screwed him.
     
  15. sanaxe1

    Soldato

    Joined: Nov 7, 2006

    Posts: 5,409

    Location: Nottingham

    OP good
    Amazon bad
     
    Last edited: Jul 10, 2020
  16. DXP55

    Mobster

    Joined: Aug 5, 2013

    Posts: 4,322

    Location: Shropshire

    I think the OP is regretting posting on OCUK - No prisoners taken on here. :D
     
  17. robfosters

    Caporegime

    Joined: Dec 1, 2010

    Posts: 34,881

    Location: Welling, London

    Any sensible person pays their bills for that month first, then works out how much disposable cash they can use to buy a phone.
     
  18. Kenai

    Capodecina

    Joined: Apr 5, 2009

    Posts: 19,132

    None of that has relevance to his question of "what should I do?" now he's in the situation, only to OcUKs desire to let him know how stupid he is to get in the situation to start with.
     
  19. Mekrel

    Soldato

    Joined: Aug 2, 2004

    Posts: 6,810

    Location: Buckinghamshire

    If you put details into a public place then you have to expect other people will share their opinions.

    What should he do? Borrow from a friend which can instantly be paid back when Amazon sort out their error. Alternatively he can speak to his bank for a short term overdraft after explaining the situation.

    I also gave sound advice. It's clear as day to anybody, based on the info he gave, he shouldn't have purchased a phone that would leave him at a bank balance that wouldn't cover his direct debits (i.e. financial commitments he has signed up to cover). It's often the case with people who get into financial difficulty that they choose to bury their head in the sand and blame anyone but themselves.
     
  20. james.miller

    Capodecina

    Joined: Aug 17, 2003

    Posts: 18,379

    Location: Woburn Sand Dunes

    It's not the OPs fault if Amazon charged him twice for the same item. His ability, or lack of, to manage finances has nothing to do with that. And you lot sit there and tell him he should budget better? What, are we all supposed to plan to be mischarged 600 quid every month? give it a rest. Whatever the op did with the funds between the refund for the returned phone and Amazon's second (wrongful) charge has absolutely nothing to do with this or any of you.

    @marvi0, get on the phone to Amazon, explain the situation and ask them how they are going to fix this.
     
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