Amazon made a mistake (was: Screwed by amazon!)

Status
Not open for further replies.
Mekrel said:
If you put details into a public place then you have to expect other people will share their opinions.
Click to expand...

Doesn't make it relevant to his question though does it? It's just trying to justify everyone's desire to chip in on telling the guy he's stupid without actually answering the question he asked for help with.
 
If it's a transaction you haven't approved, get on to the bank and they will freeze the transaction, funds are now available.
 
You can't be charged a fee for unauthorised overdrafts now anyway * so just chill.

* You'll still incur interest at an ungodly rate but for the time period you're talking about it will be pence
 
Armageus said:
How doesn't it? they have taken money - they are refunding it?

Nope I'm not confused.
Click to expand...

The issue is the delay with which it takes to reach the OP.

Why is it firms can take funds instantly but refunds often take days to weeks to appear?
 
Armageus said:
How doesn't it? they have taken money - they are refunding it?

Nope I'm not confused.
Click to expand...

Not confused, just ignoring any repercussion right?

Sorry i took £600 quid out of your account. Yeah, I know it could cause you probably with your bank / direct debits but you should learn to save better. Anyway, I'll give you the money back in a weeks time so no hard feelings, right mate?

:o

No, lets all tell the OP what a useless tool he is for not expecting and planning to be wrongfully charged £600 quid days before DDs are due to go out, instead.

Dis86 said:
The issue is the delay with which it takes to reach the OP.

Why is it firms can take funds instantly but refunds often take days to weeks to appear?
Click to expand...

Good question. It's not an issue though, Amazon have fixed it AMIRITE?
 
Last edited:
What's not to say that the op didnt use the money from the refund to buy something else? They would still be able to afford the bills. No one plans for Amazon charging them twice for something.

But everyone is jumping on the offensive bandwagon calling them silly and not actually helping?

OP - call the bank, tell them you didn't authorise this and see what they can do. Maybe nothing, maybe something
 
Mekrel said:
It's relevant because based on the information he provided, it's clear he's not very sensible when he comes to his finances.

Had he kept the phone, he would still have £600 less in his account and therefore not enough money to cover his financial commitments.
Click to expand...

That's pure speculation, what's to say he didn't use his initial £600 refund from Amazon to then purchase a different phone?

You're assuming the only reason the phone was returned in the first place was because he'd realised he'd overspent and would fall short on his other financial commitments.
 
james.miller said:
Not confused, just ignoring any repercussion right?
Click to expand...

Not ignoring it, just accepting that 4-7 days is probably the norm for a refund.
Not sure what the expected solution is?
Jeff Bezos jump in his rocket and hand deliver a refund?

james.miller said:
No, lets all tell the OP what a useless tool he is for not expecting and planning to be wrongfully charged £600 quid days before DDs are due to go out, instead.
Click to expand...

If we're going there, then I would also have suggested that the OP should have bought the phone on a credit card anyway (which probably would have meant this would all have been a none issue)
 
Armageus said:
Not ignoring it, just accepting that 4-7 days is probably the norm for a refund.
Not sure what the expected solution is?
Jeff Bezos jump in his rocket and hand deliver a refund?
Click to expand...

Or just refund it as quickly as they can take it? There is no reason to take 4-7 days for a refund. Being 'the norm' shouldnt make it acceptable.

If we're going there, then I would also have suggested that the OP should have bought the phone on a credit card anyway (which probably would have meant this would all have been a none issue)
Click to expand...

You're still blaming the OP when this is Amazon's fault. You know what's that called, don't you ? victim blaming.....
PermaChanged said:
That's pure speculation, what's to say he didn't use his initial £600 refund from Amazon to then purchase a different phone?

You're assuming the only reason the phone was returned in the first place was because he'd realised he'd overspent and would fall short on his other financial commitments.
Click to expand...

What's to say he did ? The OP said the wrongful 2nd charge has caused issues. Why are you trying to read in to information the OP has not given? Why not just stick to the facts he has given?
 
PermaChanged said:
That's pure speculation, what's to say he didn't use his initial £600 refund from Amazon to then purchase a different phone?

You're assuming the only reason the phone was returned in the first place was because he'd realised he'd overspent and would fall short on his other financial commitments.
Click to expand...

It's really quite simple.

The £600 has caused him to not have enough money to cover his financial commitments - this scenario would have been exactly the same had he not returned the phone. I.e. he couldn't afford a £600 and to fulfil his upcoming debt. The reason why he returned it doesn't alter the fact he didn't have the money for the phone and to cover his future commitments.

Again, Amazon have made a mistake but there's another issue which is the phone wasn't affordable in the 1st place.
 
Thekwango said:
Not sure why all the drama over the title. Amazon did screw him, whether intentionally or not, their mistake has somewhat screwed him.
Click to expand...

He screwed himself by buying a £600 phone he clearly didn't have the beans for as he couldn't cover his other DD comitments for the month..........
 
Mekrel said:
It's really quite simple.

The £600 has caused him to not have enough money to cover his financial commitments - this scenario would have been exactly the same had he not returned the phone. I.e. he couldn't afford a £600 and to fulfil his upcoming debt. The reason why he returned it doesn't alter the fact he didn't have the money for the phone and to cover his future commitments.

Again, Amazon have made a mistake but there's another issue which is the phone wasn't affordable in the 1st place.
Click to expand...

I don't believe you're being deliberately dense here, rather I believe you've misunderstood the situation.

  1. OP Bought a phone
  2. OP Returned the phone
  3. Amazon processed refund
  4. OP receives refund
  5. ???
  6. Amazon claim not to have received the returned phone
  7. Amazon re-process the original payment
  8. OP now can't cover his DD
 
Amazon mucking up and OP's poor financial planning aren't mutually exclusive.
OP call your bank tell them what's happened, they should be able to sort it for when the debits come out.
 
james.miller said:
It can be done in a day.
Click to expand...

I'm sure it can, but there must be a reason why it isn't.

Not sure why Faster Payments aren't used by businesses, as that would be at worst next day (only reason I can think of is it's irreversible)
CHAPS is typically ~3 hours or at worst next day, but won't be done due to cost (~£30 iirc)
Which generally leaves BACS at 3 days
 
Armageus said:
Whilst I agree to an extent - the flipside has got to be that if money is that tight why order a £600 phone in the first place? (Why wouldn't a £100 phone be sufficient etc.)
Click to expand...

The flipside is that's none of your business and just because someone can't afford to be charged twice for the same item doesn't mean they can't afford the item at all.

The victim blaming mentality on OcUK is pathetic, someone posted about their mum being a victim of domestic abuse and had a shared account cleared out and no access to money but some posters think we need to hear 'both sides of the story'. It's a bad look.
 
Status
Not open for further replies.
Back
Top Bottom