AMD 6800 & 6800 XT MBA LAUNCH AT 2PM TODAY - EXTREMELY LIMITED STOCK!

[ScottiB]

I got a sapphire order. Any idea when we will know whether we are being cancelled, my order was 14:35. Tried to call in twice and on hold for over an hour, no one is picking up...

Oh they are picking up but they can't realistically handle 500 calls per hour.

In case you missed my earlier post. Any customers who placed their order too late will be contacted within the next few hours via email and we'll begin to process cancellations after that (since it will take a while to manually process so many). There is no need to contact us. You'll know for sure one way or another very soon.

 

[Purplex]

Well yeah it was an analogy

I was making the point scalpers don't 'deserve everything they get'. The amount of verbal aggression around...

Even making someone else's eBay life miserable is a ****** thing to do, just get on with your life

Anyone buying a product on launch day for the sole purpose of making a quick buck has a special place reserved for themselves.

 

[JP93]

There will be more choice at least.

We'll sit down and bash heads tomorrow. If we can find a way to better support the website we will consider it.

dunno how costly it is but could you not temporarily move the webservers to do load balancing with AWS?

would definitely get behind the extra £80 for that

 

[rpws1]

Oh they are picking up but they can't realistically handle 500 calls per hour.

Surely it would fairer for those that paid but weren't lucky this time to be on a waiting list/first refusal? Going through the torture again would be heartbreaking hahaha Or have I just missed something here.. Lol.

 

[Deleted member 66701]

Those ebay auctions are attracting some mighty special bids eh chaps?

Yeah, I might have set a couple of ebay burner accounts up

 

[ScottiB]

So how many more do you think you’ll ship today (cut off for pickup) may you run out of time tonight and have to ship some tomorrow?

Cut off for shipping is about 7pm, when the DPD lorry leaves, but we do have a night shift so packing will continue.
For XT customers I'd estimate that they'll all be done by 7

 

[lavandino]

Oh they are picking up but they can't realistically handle 500 calls per hour.

Would it be possible to know which criteria are you using for the order processing to get some idea of whether we've been lucky or not?
Are you actually consider at what time did the payment happen, or when you confirmed the order, or...?

 

[lavandino]

Also, is it a coincidence that I haven't read about a single Powercolor XT shipment confirmation?

 

[Dalrond]

There will be more choice at least.

We'll sit down and bash heads tomorrow. If we can find a way to better support the website we will consider it.

Thanks for being visible and answering questions, its appreciated.

Having tried to buy stuff from lots of competitors and having no luck either I guess its an industry-wide problem. Maybe some sort of third party queuing system might be good, like they use for ticket booking sites.

 

[JediFragger]

Just had shipping notification, Sapphire 6800XT

 

[Marky]

Cut off for shipping is about 7pm, when the DPD lorry leaves, but we do have a night shift so packing will continue.
For XT customers I'd estimate that they'll all be done by 7

Thanks a lot for your last few posts - So much better from OcUK than what I’ve seen of recent - All we want is a bit of transparency.

 

[thenewoc]

Seems people are fighting back against the scalpers with inflated bids, one at >20k and one at >60k

 

[Deleted member 66701]

Fire up those smurf eBay accounts and get bidding.....£48,699 for a 6800XT, sure why not!

Aww, I got outbid on my 50k bid

 

[HEADRAT]

Cut off for shipping is about 7pm, when the DPD lorry leaves, but we do have a night shift so packing will continue.
For XT customers I'd estimate that they'll all be done by 7

Coolio

 

[Marky]

My order confirmation got in at 2:51 - I’m crossing all my fingers! Every time an email comes in, I’m like a meerkat

 

[ScottiB]

Surely it would fairer for those that paid but weren't lucky this time to be on a waiting list? Or have I just missed something here.. Lol.

All of the information that we have currently suggests that these models are not ever going to be restocked so holding on to your money is counterproductive for both sides.

We can't tell you anything (due to NDA) about the vendor cards and we can't deal with a nearly a thousand customers over the phone.

 

[transbaconist]

Surely it would fairer for those that paid but weren't lucky this time to be on a waiting list/first refusal? Going through the torture again would be heartbreaking hahaha Or have I just missed something here.. Lol.

@ScottiB can we get a waiting list? Even if it's not for reference cards as you said they might be one and done.

 

[HEADRAT]

Just had shipping notification, Sapphire 6800XT

Yay, well done, nice to see emails are still going out.

 

[five8five]

Surely it would fairer for those that paid but weren't lucky this time to be on a waiting list/first refusal? Going through the torture again would be heartbreaking hahaha Or have I just missed something here.. Lol.

I don't think there are going to be any more AMD reference cards in short term.

 

[Tiny_D]

Thank you, I understand, I think most of us here do.

Personally I've worked in this industry for long enough to understand every side of pretty much every situation. I spent three years with a graphics card manufacturer so I'm also very familiar with how AMD & Nvidia work.
Unfortunately, in many situations like today there's so much that we'd like to tell you that we're just not able to.

I probably talk too much and I'll get a slap for what I've said but it's only because we live and die on our relationships with the vendors.

Yer I did wonder if you would get a bit of a slap for that statement, honestly? If they do? Send em my way I'll see if they still want to play slaps Should be commended not shot down.