AMD Bulldozer Finally!

sunama · 22 Oct 2011 at 15:28

djkav said:
Re-stocking fees under a return via DSR are illegal. A company is not allowed to charge you a restocking fee under DSR.

I've seen a restocking fee listed in quite a few places.
Generally, what seems to be the case is that if you return the item, unopened and the item can be sold, as new to somebody else, no restocking fee is due.

However, if you open a product and break the seal of the packaging, the product can no longer be sold as new. This is where I have seen some retailers state that there is a restocking fee. This is effectively to cover their losses on the products resale value.

From my understanding the DSR allows a consumer to inspect the product and then return it for no penalty/charge. HOWEVER, IF the customer decides to use the product...then there is absolutely no way that DSR will obligate the retailer to refund the full amount.

For example, if I buy a bicycle and have it delivered. I make use of it. I put on 400 miles on it (ie. make heavy use of it). I then call up the retailer and say I want to return it, under DSR. There is no way that I would get away with that...they may charge me a restocking fee.

Someone please clarify this.

RizlaKing · 22 Oct 2011 at 15:32

Christ listening to some people pn here you would swear Gareth is coming round their house and taking their wallet. He has every right under DSR to test a bought product to see if it is working as it should how is he meant to do that without opening it ???. As he has stated for those completely ignorant to his circumstances (some of you ragging on him know damn well his circumstance) he use's software hardly anyone else use's for him the 8150 might actually be a wonder chip unlikely i know but possible.

He was honest and has been totally slated on here by some who have no right to slate him he posted on OcUK's own forums. If there was a major problem i am sure one of those people that work for OcUK and come on the forums oh what are they called now......oh yeah mods would have made a pertinent comment they havn't so neither should any of us fgs.

Seriously some of you need to get out more and stop looking for things on the net to get all morally righteous about personally i am looking forward to reading Gareth's review on the cpu. I think he will be able to give us a view of the chip other's havn't so far. While i am not expecting it to massively improve i think someone knowing what they are doing and looking to get the most out of it might give us a couple of surprises.

Jokester · 22 Oct 2011 at 15:33

RizlaKing said:
DSR to test a bought product to see if it is working as it should how is he meant to do that without opening it ???.

That is not what the DSR is for. The SOGA covers that.

RizlaKing · 22 Oct 2011 at 15:45

Oh ok i got told by one of your competitors DSR covered that as well and they not only said it but honoured it as well though the product was faulty which probably made it all very easy. Confusing thing consumer rights sometimes but the main point that Gareth is not talking about or doing anything illegal or really bad still stands. Thanks for the clarification though

.

gareth170 · 22 Oct 2011 at 15:45

but the DSR states a product can be returned for any reason. if DSR wasn't meant to be use in a way, it would have being stated..

if this doesn't get sorted i will just send it back unopened and won't post anything else here... i don't need this crap.

Jokester · 22 Oct 2011 at 15:49

A retailer would be well within their rights to refuse a refund under the DSR if you returned damaged goods without telling them.

gareth170 · 22 Oct 2011 at 15:54

Jokester said:
A retailer would be well within their rights to refuse a refund under the DSR if you returned damaged goods without telling them.

who said it'll be damaged ????

some of you guys are just trying to find things to pick at now

gareth170 · 22 Oct 2011 at 15:57

listen u guys have won...

i will just send it back unopened and won't post anything else here again... i don't need this crap.

have a nice evening

Harlequin · 22 Oct 2011 at 15:58

trade it for an X6 1090T

Jokester · 22 Oct 2011 at 16:05

gareth170 said:
who said it'll be damaged ????

some of you guys are just trying to find things to pick at now

Read the past few posts, the DSR isn't to determine if a product works or not, if a product is faulty or damaged it is covered by the SOGA. The DSR requires that the purchaser takes care of the product, ie if you test it, find that it is faulty then return it under the DSR without telling the seller that it is faulty, they are within their rights to refuse a refund.

davieg · 22 Oct 2011 at 16:08

Of course Gareth would be fine to return it under DSR, its not software or something that cant be unsealed.
OCUKs actual product description doesn't say to go look at the lacklustre performance before buying it, infact its saying this at the end...
"You'll get all this impressive performance at an unbelievable price. You'll be asking yourself "what competition?" in no time."
Lol if there was ever an excuse for DSR that above statement would be.

reiyushin · 22 Oct 2011 at 16:09

SOGA?

mmj_uk · 22 Oct 2011 at 16:10

RizlaKing said:
He has every right under DSR to test a bought product to see if it is working as it should how is he meant to do that without opening it

but he has already stated that he is going over to Intel so what does he need to test it for if he intends to DSR it regardless? if it wasn't for the DSR Gareth would not be able to return it for a full refund simply for changing his mind about the order, should he open it up and use it for a few days even if he doesn't intend to keep it though?

Jokester · 22 Oct 2011 at 16:11

reiyushin said:
SOGA?

Sales of Goods Act.

gareth170 · 22 Oct 2011 at 16:12

Jokester said:
Read the past few posts, the DSR isn't to determine if a product works or not, if a product is faulty or damaged it is covered by the SOGA. The DSR requires that the purchaser takes care of the product, ie if you test it, find that it is faulty then return it under the DSR without telling the seller that it is faulty, they are within their rights to refuse a refund.

yeah that i understand and is right

but that isn't the main question in hand ..

djkav · 22 Oct 2011 at 16:14

Jokester said:
A retailer would be well within their rights to refuse a refund under the DSR if you returned damaged goods without telling them.

Jokester said:
Read the past few posts, the DSR isn't to determine if a product works or not, if a product is faulty or damaged it is covered by the SOGA. The DSR requires that the purchaser takes care of the product, ie if you test it, find that it is faulty then return it under the DSR without telling the seller that it is faulty, they are within their rights to refuse a refund.

TBH Jokester, it did come over as though you was saying "if the item was purposely broken", and not as "if recieved damaged or faulty".

OFC any item damaged/faulty is covered by the SOGA. DSR covers non broken, still resellable items.

gareth170 · 22 Oct 2011 at 16:15

mmj_uk said:
but he has already stated that he is going over to Intel so what does he need to test it for if he intends to DSR it regardless?

i would like two systems

why im i explaining my needs

Final8y · 22 Oct 2011 at 16:16

RizlaKing said:
Christ listening to some people pn here you would swear Gareth is coming round their house and taking their wallet. He has every right under DSR to test a bought product to see if it is working as it should how is he meant to do that without opening it ???. As he has stated for those completely ignorant to his circumstances (some of you ragging on him know damn well his circumstance) he use's software hardly anyone else use's for him the 8150 might actually be a wonder chip unlikely i know but possible.

He was honest and has been totally slated on here by some who have no right to slate him he posted on OcUK's own forums. If there was a major problem i am sure one of those people that work for OcUK and come on the forums oh what are they called now......oh yeah mods would have made a pertinent comment they havn't so neither should any of us fgs.

Seriously some of you need to get out more and stop looking for things on the net to get all morally righteous about personally i am looking forward to reading Gareth's review on the cpu. I think he will be able to give us a view of the chip other's havn't so far. While i am not expecting it to massively improve i think someone knowing what they are doing and looking to get the most out of it might give us a couple of surprises.

+1
I was looking forwards to his review but that ain't going to happen now it seems.

Jleo · 22 Oct 2011 at 16:18

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Can I withhold a refund if a consumer fails to take
reasonable care of the goods?

3.47 No. Other than for the exceptions at paragraph 3.38 the DSRs give
consumers an unconditional right to cancel a contract and legally
oblige you to refund all sums due in relation to the contract as soon
as possible after the consumer cancels, and within a maximum of 30
days. The DSRs do, however, give suppliers a right of action against
consumers for breach of the statutory duty to take reasonable care.

Jokester · 22 Oct 2011 at 16:20

Jleo said:
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Can I withhold a refund if a consumer fails to take
reasonable care of the goods?
3.47 No. Other than for the exceptions at paragraph 3.38 the DSRs give
consumers an unconditional right to cancel a contract and legally
oblige you to refund all sums due in relation to the contract as soon
as possible after the consumer cancels, and within a maximum of 30
days. The DSRs do, however, give suppliers a right of action against
consumers for breach of the statutory duty to take reasonable care.

Hmm, I stand corrected then, looks like a retailer actually has to sue you for damages.