AMD Promo Bundle - AMD Ryzen 7 2700X, Gigabyte X370-Gaming K7, Team Group RAM *FREE 480GB SSD*

ianshep57

ianshep57

ianshep57

Associate
Joined
31 May 2010
Posts
38
Hi, I received this bundle a couple of days ago. Having connected everything together with a new power supply I get absolutely nothing. No beeps or lights on the motherboard. I know that the power supply works having shorted out pins 4 and 5.
Any ideas on what I can try next?
I have sent a web note to Overclockers but as yet I have not received a reply.
Kind regards
Ian
 
ianshep57 said:
Hi, I received this bundle a couple of days ago. Having connected everything together with a new power supply I get absolutely nothing. No beeps or lights on the motherboard. I know that the power supply works having shorted out pins 4 and 5.
Any ideas on what I can try next?
I have sent a web note to Overclockers but as yet I have not received a reply.
Kind regards
Ian
Click to expand...

Have you put the correct switch cables on the motherboard? aka on-off, reset.
Have you connected all the power cabled needed? (more than the 28pin)
Have you tried to run it without GPU and only 1 memory module?
 
Hi Panos thanks for the reply. I have connected all the front panel connectors and tried all combinations of components.
I have connected both power cables (20 pin and 8 pin) and even connected a cpu fan with and without a cpu.
The only time I managed to get anything out of the Psu was when I shorted pins 4 and 5 together.
I have just received a reply from Overclockers and they suggest that the motherboard needs to be RMA’d to have a new bios installed.
Ian
 
I have been looking at this bundle for a while now and wondered if it would be flashed with the latest bios
Sounds like it won`t
Strange as i would not expect OCUK to sell a bundle that would not run out of the box
Please keep us updated with this
Thank You :)
 
ANDARIAL said:
I have been looking at this bundle for a while now and wondered if it would be flashed with the latest bios
Sounds like it won`t
Strange as i would not expect OCUK to sell a bundle that would not run out of the box
Please keep us updated with this
Thank You :)
Click to expand...


i have this bundle and it is updated with the latest bios.
 
ANDARIAL said:
I have been looking at this bundle for a while now and wondered if it would be flashed with the latest bios
Sounds like it won`t
Strange as i would not expect OCUK to sell a bundle that would not run out of the box
Please keep us updated with this
Thank You :)
Click to expand...
I received an Email from Overclockers today stating that the RMA has been refused due to bent pins, and that they are returning back to me.
 
Hey there people

We don't like rejecting RMA's as it is more hassle than its worth because of the arguments it can cause.

When this was returned back to us the CPU was attached to the cooler which was in turn loose in the box with no packaging so it was rattling around in there which has caused the damage.

Please find the pictures attached on this link so you can see what has happened and why we had to reject it.

https://imgur.com/a/y11XcSz

We can apologize if this causes a problem but due to it being physically damaged we can not RMA it :(

Bailey
 
Bailey said:
Hey there people

We don't like rejecting RMA's as it is more hassle than its worth because of the arguments it can cause.

When this was returned back to us the CPU was attached to the cooler which was in turn loose in the box with no packaging so it was rattling around in there which has caused the damage.

Please find the pictures attached on this link so you can see what has happened and why we had to reject it.

https://imgur.com/a/y11XcSz

We can apologize if this causes a problem but due to it being physically damaged we can not RMA it :(

Bailey
Click to expand...
Hello Bailey,
Thank you for the pictures, do you think they have been damaged in transitback to you? , because i did put the protective cover back on. If so do you think i will be able to claim against the courier company.
Ian
 
Bailey said:
Hey there people

We don't like rejecting RMA's as it is more hassle than its worth because of the arguments it can cause.

When this was returned back to us the CPU was attached to the cooler which was in turn loose in the box with no packaging so it was rattling around in there which has caused the damage.

Please find the pictures attached on this link so you can see what has happened and why we had to reject it.

https://imgur.com/a/y11XcSz

We can apologize if this causes a problem but due to it being physically damaged we can not RMA it :(

Bailey
Click to expand...
Jesus! Unfortunately and not wanting to sound mean to the op this is why some people should stick to ‘off the shelf pc’s’

I know everyone has to start somewhere but anyone who thinks it’s a good idea to ship a cpu back like that is a disaster waiting to happen. Sorry op.

Maybe try a home insurance claim?
 
ianshep57 said:
Hello Bailey,
Thank you for the pictures, do you think they have been damaged in transitback to you? , because i did put the protective cover back on. If so do you think i will be able to claim against the courier company.
Ian
Click to expand...
I doubt it. They’ll ask for pics and they’ll claim that it was inadequately packaged. Unless you can provide pics before you shipped it showing it well packed I think you’re goosed mate.
 
ianshep57 said:
Hello Bailey,
Thank you for the pictures, do you think they have been damaged in transitback to you? , because i did put the protective cover back on. If so do you think i will be able to claim against the courier company.
Ian
Click to expand...

You can’t ship a CPU like that and blame the courier.
 
Thanks for the reply. What i do not understand is why it was attached to the heatsink in the first place, it was well and truly firmly stuck. My other thought is if the motherboard was flashed with the latest bios before shipment this return process would not have had to happen.
 
ianshep57 said:
What i do not understand is why it was attached to the heatsink in the first place, it was well and truly firmly stuck
Click to expand...
huh? you don't know why it was attached to the heat sink in the first place? because you left it attached surely......it doubt it jumped out of it's packaging in transit and attached itself to the heatsink.
ianshep57 said:
My other thought is if the motherboard was flashed with the latest bios before shipment this return process would not have had to happen.
Click to expand...
i get where you're coming from on that but it's never going to fly. you should never have returned the cpu that way.
 
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