Did it come from ouck with the heat sink attached?
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- Thread starter ianshep57
- Start date
Did it come from ouck with the heat sink attached?
No i mean i don't understand why it would not seperate from the heatsink, it was well and truly firmly stuck that is why i had to send it back attached.
No. I applied the heatsink to the CPU but because the motherboard showed no signs of life it was determined that the board needed an updated bios. And so i had to return like that.
Soldato
ah ok, because the tim acted as a bond between the 2. heating it up slightly would have allowed you to separate them. were you even required to return the cpu and heatsink?
either way it's relatively irrelevant. you aren't going to get any redress from OcUK or the courier company (unless as i said you have pics of the packing showing the 2 to be securely packaged and protected)
i'd suggest your only hope is a home insurance claim.
Soldato
sorry but you didn't have to return them like that.
Caporegime
An expensive lesson to learn.
Soldato
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Oddney, did your box have any ryzen 2000 support sticker on there ? And like wise with ianshep , if you can remember ?
If one did and one didn't , the. Picking error, if both did or didn't have sticker then someone has messed up the flashing and labelling
Soldato
i think how or why the op's motherboard was or wasn't flashed to the latest bios is a rather moot point now.
Soldato
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Really wish you have had actually asked for advice on the forum when you found that you were unable to separate the CPU cooler from the CPU.
Most of us would have easily told you that you would need to heat/warm up the thermal paste/compound to soften/loosen it to separate the cooler from the CPU, and the CPU would have remained on the motherboard intact without damage to the pins etc...
Soldato
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True, but cases like this as horrid as it sounds helps so this shouldn't happen again , or better support is offered or aftercare etc .
Still a lot of people would be uneasy taking a hair dryer to a motherboard to heat it all up etc .
-silly me- miss read
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Soldato
mistakes happen and while i understand your sentiment i don't see what better support or aftercare you expect in a situation like this?
quite right, but it could be rightly argued that those same people shouldn't be self building pcs!
where do you read that? although i could understand if they refused to ship it - i would expect the owner to be arranging their own uplift.
Soldato
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@Thekwango - my back- miss read- stupid me !!!
then half the posts on here wouldn't exist
need more people buying personally, even if mistakes are made, all fall off a bike, didn;t stop anyone from jumping back on otherwise we'd have no cycling lanes
lost count of how many systems this year and still install the damn CPU the wrong way have the times haha
then half the posts on here wouldn't exist
need more people buying personally, even if mistakes are made, all fall off a bike, didn;t stop anyone from jumping back on otherwise we'd have no cycling lanes
lost count of how many systems this year and still install the damn CPU the wrong way have the times haha
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Soldato
But has the mobo been tested for Ryzen 2 support?
I can see that the chip is damaged but this was damaged in transit AFTER the op could not get the system to boot
I can see that the chip is damaged but this was damaged in transit AFTER the op could not get the system to boot
Soldato
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good shout, either it works straight off the bat, bad CPU or doesn't, not flashed.....
Soldato
oh without a doubt. as i said in one of my earlier posts in here we all started somewhere - however, there has to be a degree of common sense in place to begin with. if someone isn't competent or confident enough using a haridryer to warm up a heatsink then maybe they shouldn't be rooting round inside a pc! equally, if someone thinks it's ok to send back a cpu still stuck to the underside of a heatsink inside a box it can rattle about in then i fear they are lacking in the basic levels of common sense required to begin the journey that leads to building their own pc.then half the posts on here wouldn't exist
need more people buying personally, even if mistakes are made, all fall off a bike, didn;t stop anyone from jumping back on otherwise we'd have no cycling lanes
lost count of how many systems this year and still install the damn CPU the wrong way have the times haha
edit: i don't mean to sound rude op. there are almost certainly things where you excel compared to me for example. but i fear common sense is not your bed friend at present
Associate
Came across this today. maybe why your board wouldn't come on.. https://www.youtube.com/watch?v=uo0wuvDN6B4
Sorry for the late reply. Thank you for the link.
My box had no sticker on to say that it suppoerted ryzen 2000.
Blimey that is some bent pins.
Did OCUK still test motherboard with one of there chips to insure as people said the bios was up to date to accept the CPU type.
Would hate for the OP to get a new CPU and still have issues with the MB.
Did OCUK still test motherboard with one of there chips to insure as people said the bios was up to date to accept the CPU type.
Would hate for the OP to get a new CPU and still have issues with the MB.
Yes OCUK have said that they have updated bios.