Soldato
Did they say it originally came with the latest bios or that they flashed the bios to latest when you returned it?
AMD Promo Bundle - AMD Ryzen 7 2700X, Gigabyte X370-Gaming K7, Team Group RAM *FREE 480GB SSD*
- Thread starter ianshep57
- Start date
Soldato
Would it be possible to straighten out those pins do you think?
OCUK have tried to straighten out the pins. But 3 have broken off.
Yes i am going to have to get another CPU.Ah cool
So ya gonna purchase another CPU?
I suppose ya have two options sell what ya have and cut losses or get a new CPU and start again?
Soldato
tried reaching out to amd to see if hey can repair? although cost and time might mean it's easier to just buy a new cpu.
Soldato
well it is faulty
can you drop them an email, attach photos and ask if there's anything they can do?
well it is faulty
can you drop them an email, attach photos and ask if there's anything they can do?
Faulty is an understatement
Soldato
These are delicate electronics. You cant really think shipping it back unprotected in a box stuck to the heat sink is an adequate way to RMA a CPU.
Soldato
Prett sure the op understands that now. Sad thing is he wasn’t even rma’ing the cpu.
Soldato
- Joined
- 1 Dec 2015
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- 18,514
It's a shame, has amdMatt now gone ? :/
Soldato
I think he may have left amd, or at least in his forum support role as his forum name has changed.
@ianshep57 link to amd official support forums. maybe go have a chat in there see if you can get a rep to help?
https://community.amd.com/community/support-forums
Just an update for you all, with special thanks to TheKwango for his recommendation to contact AMD.
I contacted AMD and they offered me a boot kit so that I could make sure that the motherboard Bios was still up to date.
I tried that and everything worked fine with the boot kit CPU. I mentioned the problem with my CPU and they suggested to post it back to them when I return the boot kit.
I did as suggested and returned my CPU and whilst I was on holiday in Greece last week I received a short email saying that my CPU had “passed” and was being returned to me. I thought that they must have repaired the 3 broken pins.
Yesterday I received a new package from the courier, imagine my shock and surprise to find a brand new unopened still sealed 2700x CPU And heat sink. This was provided free of charge as a replacement for my faulty CPU, AMD have even provided me with free return labels in both directions. I have been treated unbelievably well from AMD with everybody I have had contact with, and no surprise I will be using AMD forever in the future, and have recommended them to all my friends and family.
Sorry for the long post, but finally I have a working system and once again I cannot praise AMD enough.
Ian
Associate
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- 30 Aug 2018
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- 2,483
On an unrelated issue. I am using Windows 7 with this AMD 2700x CPU and every now and then a message box pops up saying unsupported hardware (this CPU does not support this version of windows, and suggests windows 10.
Is there any way of permanently removing this message as I still quite like using Windows 7.
Ian
Is there any way of permanently removing this message as I still quite like using Windows 7.
Ian
Soldato
- Joined
- 19 Oct 2008
- Posts
- 5,950
Well done on getting the issue sorted. Backs up my thinking that hw companies probably allow for some user errors but please never send parts like that again. I tend to keep old packaging materials as someday they evertually get reused (returns/sale of old hardware).
Just go with Win 10. You're using a brand new 2018 CPU with an old OS which is now some 9 years old. The latest OS will ensure optimal performance from your hardware and driver compatibility.
Just go with Win 10. You're using a brand new 2018 CPU with an old OS which is now some 9 years old. The latest OS will ensure optimal performance from your hardware and driver compatibility.
In my defense I did send the CPU back in the protective shroud that it came with. I think that I bent the pins when trying to remove the CPU from the heat sink. Having said that I have learned my lesson and in future if I have to send anything back I will make sure that everything is secure.
Soldato
Well I'm glad it's all sorted now, but since the images are blocked at work I can't see the original state of the CPU.
I have to ask this though: if the CPU was stuck to the heatsink, how in the hell did you get the CPU out of the socket? Surely there's no enough space to get the socket retention arm fully open if there's a lump of metal above it?
I have to ask this though: if the CPU was stuck to the heatsink, how in the hell did you get the CPU out of the socket? Surely there's no enough space to get the socket retention arm fully open if there's a lump of metal above it?
Soldato
I was wondering this too