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AMD Ryzen 7 7800X3D CPU Burns Up

Soldato
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TechPowerUP | Posted: 18 May 2023 said:
Gigabyte Issues Statement Regarding SOC Voltage on AMD's AM5 Motherboads Under 1.3V

We would like to address the recent media reports regarding the SOC Voltage exceeding 1.3 V on GIGABYTE's AMD AM5 motherboards especially when EXPO is enabled in the latest beta BIOS.

GIGABYTE respects and appreciates media's support and favor to GIGABYTE motherboards for long time. In terms of the SOC Voltage measurement, the authentic measurement point and method is critical since the SOC Voltage will differ by that. The CPU internal SOC Voltage (SVI3 interface) is the most crucial indicator to motherboards, and, in general, the PWM Output Voltage will be higher than the CPU internal SOC Voltage (SVI3 interface) due to various physical factors.

5ZGlIte.jpeg


Users can use HWiNFO software to accurately monitor the CPU internal SOC Voltage (SVI3 interface), which is indicated as "CPU VDDCR_SOC Voltage (SVI3 TFN)" in HWiNFO. This value is reported by the internal sensor of the CPU to show the true voltage. GIGABYTE uses HWiNFO to monitor the SOC Voltage on AM5 motherboards and it is under 1.3 V, which is officially confirmed by AMD. The full lineup of GIGABYTE AM5 motherboards follows AMD's latest SOC Voltage 1.3 V Guideline when EXPO is enabled. Please refer to the video below for more details.

GIGABYTE consistently works closely with AMD and follows AMD's guidelines to fully comply with AMD's official specifications and requirements. We appreciate all the attention and support from media and customers. It has always been our motivation to deliver more innovative and breakthrough products to our customers. As a leading motherboard manufacturer, we will continue to provide top-quality products for users to enjoy the best PC experience.

Source: https://www.techpowerup.com/308768/...oc-voltage-on-amds-am5-motherboads-under-1-3v
 
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Soldato
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Bit complex between hardware readings and software.

use translate if you want the info


It’s still quite easy to follow. TLDR is the same as the Gigabyte video that followed.

Users should be using the SVI3 sensors for most accurate measurement (CPU VDDCR_SOC) as this is located on die. All other sensors will read higher than what the CPU actually receives, how high depends on where the SIO is tapping the reading on the power plane.

The video from Bing also shows just how closely die sense follows SVI3 when measured from the correct location.
 
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Soldato
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Associate
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Translated subs.

Yes, I can confirm the translation is very accurate.

Btw, the way he speaks make it hard to listen to him if it doesn't have the Chinese or English subtitles.
 
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Soldato
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ASUS & Gigabyte Statements & Response by Gamers Nexus.



The video mostly hinges on the Gigabyte firmware bug and HWB testing and floats by ASUS and the subsequent information available regarding measurement.

The summary is saying correct measurements don’t matter, which is obviously preposterous.

The fact he did not account for socket resistance or ask where to measure correctly in the first place also can’t really be ignored. He didn’t know about SVI3, for instance. If he had asked, he would have.


He also claims there’s no external way to verify SVI3, which also isn’t wholly accurate.With die sense on ROG it’s possible to measure closer as per Bing’s video. You can see the measurements closely follow AMD’s own internal probe. Again, if asked he would have known this information.

Since Bing’s video is public, and I’m sure he would have since been sent the correct information there’s no ethical reason to omit this.The data is important in verifying externally.

All in all to me it seems like a face saving exercise. The prior video claimed ASUS was over 1.3v *POST* fix and they were not. Steve showed the high side measurement as if that was what the CPU was getting, and it was not. At no point in the video does he address this, or any of the information available to him since the claims were made.

“There was a problem and now it’s fixed” being a positive takeaway is quite a bad look when you’re trying to push a drive for deeper technical breakdowns. Especially when you’re also claiming correct and accurate measurement data is not important.

ASUS poor handling of public relations at the start of this saga cannot be ignored, but you can’t push for good ethics from these large corps and then not conduct your own.
 
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@Silent_Scone he doesn’t have enough depth to understand at the level he’s trying to investigate and as his technical contacts have shifted to more to presenter types as he’s grown bigger meaning he can’t soundboard off the right people. Doesn’t matter though. Community doesn’t enough knowledge anyway to counter point so hysteria wins the the day.
 
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The video mostly hinges on the Gigabyte firmware bug and HWB testing and floats by ASUS and the subsequent information available regarding measurement.

The summary is saying correct measurements don’t matter, which is obviously preposterous.

The fact he did not account for socket resistance or ask where to measure correctly in the first place also can’t really be ignored. He didn’t know about SVI3, for instance. If he had asked, he would have.


He also claims there’s no external way to verify SVI3, which also isn’t wholly accurate.With die sense on ROG it’s possible to measure closer as per Bing’s video. You can see the measurements closely follow AMD’s own internal probe. Again, if asked he would have known this information.

Since Bing’s video is public, and I’m sure he would have since been sent the correct information there’s no ethical reason to omit this.The data is important in verifying externally.

All in all to me it seems like a face saving exercise. The prior video claimed ASUS was over 1.3v *POST* fix and they were not. Steve showed the high side measurement as if that was what the CPU was getting, and it was not. At no point in the video does he address this, or any of the information available to him since the claims were made.

“There was a problem and now it’s fixed” being a positive takeaway is quite a bad look when you’re trying to push a drive for deeper technical breakdowns. Especially when you’re also claiming correct and accurate measurement data is not important.

ASUS poor handling of public relations at the start of this saga cannot be ignored, but you can’t push for good ethics from these large corps and then not conduct your own.

This seems more like an effort to discredit GN, even if some of it is an attempt at face saving, you've, seemingly intentionally, misportrayed several aspects out of the context of what is in the video.

For instance he isn't saying correct measurements don't matter, he is saying perfectly precise measurements are irrelevant within the context of demonstrating there is a fault when you have multiple data points showing the inaccurate ones even in a best case can't possible result in a number within the die which is within the non-fault range.
 
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Soldato
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This seems more like an effort to discredit GN, even if some of it is an attempt at face saving, you've, seemingly intentionally, misportrayed several aspects out of the context of what is in the video.

For instance he isn't saying correct measurements don't matter, he is saying perfectly precise measurements are irrelevant within the context of demonstrating there is a fault when you have multiple data points showing the inaccurate ones even in a best case can't possible result in a number within the die which is within the non-fault range.

Discredit and correct aren’t quite the same thing. If you lead your audience to believe the data is valid and it’s not then it needs to be corrected. Splitting hairs over what’s precise when you’re trying to “discredit” 30mV to 40mV “overvoltage” that isn’t actually overvoltage then this completely changes the narrative. So yes, it’s quite important that the information you’re providing is accurate. Because there isn’t a problem.
 
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definitely, its kind of cringe these tech tubers like GN and J2C cancelling ASUS, feels like they're just doing it for clicks, especially J2C
I'm all for tech tubers holding ASUS to account. Without them consumers would be in a much weaker position and they're doing the right thing regardless of the reason behind their action. Big companies and corporations don't voluntarily do the right thing they almost always have to be forced to. All they care about is the bottom line and shareholder value. The image of the company is only important when it affects one or more of these factors.
 
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An important aspect of this situation is that it is evident Asus customer support have on many occasions legally enforced the beta bios disclaimer as warranty void and the people affected by that dumb decision get stonewalled into reluctantly accepting it as a matter of fact.

Evidently Asus customer support lied to these customers, and here in the UK, it's a criminal offence to lie on behalf of a company. I don't think Asus staff should be prosecuted, it's more of a dumb overreach that has become the industry norm, and the responsible people higher up also have the dumb duty to not have a moral compass meaning they turn a blind eye until of course they have no other choice. :D
If ASUS staff have committed a criminal offence in the UK by lying to customers on behalf of the company they very definitely SHOULD be prosecuted. THAT is how companies and individuals learn not to commit crimes on behalf of their employer and its a very powerful deterrent to others ready or willing to do the same thing. Quietly brushing things under the carpet that are to the detriment of consumers is anti-consumer as is advocating it.
 
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