Any official word on the GTX 970/980 coil whine?

[thefogo]

After Gibbo gave the all clear below I applied for RMA for the 3rd time..



I got this emil back this morning...

I advise you to post in the CS section in the forum. I had problems with the people on the webnotes so posted there and found them to be much more helpful.

 

[old gamer]

The answer is simple, when people complained about the reference 290's being loud i said the same thing, headphones cure all unwanted noise inside and outside the pc

 

[Fleshwerk]

I shall have words.

I am purchasing manager and part of upper management, people will do as they are told.

Is the first line in regards to getting an official response or the RMA? I'm sure there's a lot of people like myself in limbo wanting to buy the card but don't want it with the coil whine issue :/

 

[Simon Belmont]

That's them... Have 2 of them and they're the loudest of the 970's I believe and the coil whine completely overpowers the noise the GPU fan makes as well as my case fans.

Sorry to hear that. That would do my head in too.

 

[almighty15]

I shall have words.

I am purchasing manager and part of upper management, people will do as they are told.

So should I apply for a 4th time? Or will I be contacted?

 

[Bailey]

@almighty15

What is your order number and I will sort it for you?

Bailey

 

[almighty15]

@almighty15

What is your order number and I will sort it for you?

Bailey

I'll make a thread in the CS section with all the info

 

[Devious]

http://forums.overclockers.co.uk/showpost.php?p=27059765&postcount=188

Good post here, and would second trying to stay clear of split PCIE cables. Found this can remedy sometimes

Interesting, I was about to order some of these pcie 6+2 extension cables. Not sure now.

I have 2 x MSI GTX970's with no coil whine but maybe those extensions would cause it to start?

 

[Bailey]

I'll make a thread in the CS section with all the info

Thanks almighty, I will sort it all for you

I hope this helps

Bailey

 

[Wizzfizz]

After Gibbo gave the all clear below I applied for RMA for the 3rd time..



I got this emil back this morning...

Wow that last reply is terrible CS, the guy who said that needs a good talking to. Not only that but there needs to be a level understanding and transparency about the issue. It's all good Gibbo saying he's the boss and this is how it is, but when the CS people at Ocuk have different views and have their own opinion, then what he says means nothing.

 

[Wizzfizz]

To answer the OP, Gibbo said this last night:

As an official statement to stop people quoting bits here and there this is our official policy on coil whine below:-

OcUK will accept an RMA for a card which has coil whine in extreme circumstances which we consider to be audible on a quality single rail PSU of gold rating or higher. Audible as in coil whine in normal usage and gaming which is audible above case fans in a closed case. Coil whine in benchmarks is not considered as a fault. It's not actually a fault in the hardware as such if a card whines, it is inherent in graphics card design, but we will class it as a fault for cards which are clearly audible in normal usage (gaming). For example two identical cars, one will consume upto 1l of oil every 1000 miles and the other one consume nothing, this is not considered a fault by the manufacturer and it is operating within specification.

In this thread here

 

[Jinjur]

Hmmm....still struggling with this.

Does it say anywhere on the card requirements that it needs a "quality single rail PSU of gold rating or higher" ?

Mine is 750 Bronze :/

This is going to end up in dB meter readings isn't it?

J

 

[~>Dg<~]

sounds like sorry you haven't got a gold rated psu its your psu thats doing it.

if i get one with whine its going back and is going to be refunded or someone will be eating the card

 

[almighty15]

Bailey comes through AGAIN... My problem is being sorted

 

[Bailey]

Bailey comes through AGAIN... My problem is being sorted

It is my job to help so I am just doing my job

Bailey

 

[BigBruiserAl]

It is my job to help so I am just doing my job

Bailey

You have helped me before ages ago and went above and beyond , if it were not for you and some of the other forum staff i would not shop here. I once made a call into sales and spoke to a complete muppet almost like 2 different companys.

 

[Silent_Scone]

Bailey is definitely Jim'l Fix it but without the creepy back story

 

[rtho782]

I might start a service of renting out my AX1500i and a DB meter. Is a "single rail titainium" PSU enough?

Although, I hear no whine from my 980s, at all, under any circumstances....

 

[Buckster]

Gold rating has nothing to do with quality of PSU does it ? Purely how efficient it is

It us quite possible for a silver rated PSU being higher quality than a gold one

 

[RobHague]

Ok, got 2x MSI 970s in SLI. Zero coil whine I am pleased to say. They are running off a Corsair AX860. Also these cards are insane, my PSU doesn't even kick its fan on. System can't be drawing anywhere near it's rated wattage yay for Maxwell.