Aorus Owner's Lounge

The couriers (Royal Mail) stated that the insurance would not be valid on an undervalued item. Hence I had a choice - send a $3k laptop internationally uninsured or state the value.
Well it's arrived and now won't be released until the paperwork has been filled in.

The problem is none of this helps me as I can't do anything now.
 
Xrkc6x said:
Oh! Gotcha You know... Well atoms said that it should be tomorrow with oc uk no?
Click to expand...

Courier tracking information shows the goods are due to arrive @ OcUK today so your unit should be shipped today.

When you say in post above about your email, do you mean about the different despatch locations depending on day?
If yes, this must be arranged with OcUK, not us, as they obviously sell and despatch the product. We will speak with Bailey today and assume that if it was leaving today on a next day service, you want it to your home adress....

Regards,

Gigabyte UK NB Team
 
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Atom80 said:
Courier tracking informations shows the goods are due to arrive @ OcUK today so your unit should be shipped today.

When you say in post above about your email, do you mean about the different despatch locations depending on day?
If yes, this must be arranged with OcUK, not us, as they obviously sell and despatch the product.

Regards,

Gigabyte UK NB Team
Click to expand...

That was sorted thanks :)

Did you have the time to check your email?
 
Hi Xrkc6x

Just to let you know Atom80 is with me at the moment and we have personally shipped out the laptop for you on Saturday as we discussed.

Thanks for your patience in this matter.

Regards

Bailey
 
Thanks guys, thanks a lor for your help. I'm still waiting to know if the accessories will be shipped together or different day, the reason I'm askin is cause I have to make sure I'll be at home otherwise I'll have to give you a different address. Atom you should have my email from yesterday, if you could kindly respond I'll be happy :)
 
Xrkc6x said:
Thanks guys, thanks a lor for your help. I'm still waiting to know if the accessories will be shipped together or different day, the reason I'm askin is cause I have to make sure I'll be at home otherwise I'll have to give you a different address. Atom you should have my email from yesterday, if you could kindly respond I'll be happy :)
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Hi Xek6x,

Mentioned in previous email, or post, that the additional items will be despatched seperately, from us, not OcUK. These should be sorted sometime next week and yes we are aware of the despatch citeria/requests.

As Bailey said, thanks for your patients.

Regards,

Gigabyte UK NB Team
 
ads_green said:
Be good to know when they land. It's looking more and more like I'll need to buy a second one whilst the first is in customs hell.
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Hi ads_green,

As you know we were in the building today when Bailey called you. Before leaving your new order had been processed and was being prepared to ship to you.

We trust everything will be as you want it with the new unit.

Thanks for you patients and understanding.

Regards,

Gigabyte UK NB Team
 
Atom80 said:
Hi Xek6x,

Mentioned in previous email, or post, that the additional items will be despatched seperately, from us, not OcUK. These should be sorted sometime next week and yes we are aware of the despatch citeria/requests.

As Bailey said, thanks for your patients.

Regards,

Gigabyte UK NB Team
Click to expand...

Thanks a lot, you have my email, please contact me when needed for the shipping address.

Thanks again guys
 
so i have not received it yet!!! i have been here all day yesterday waiting for the **** dpd to arrive, nobody came.
today they sent me a message, after not responding to my email yesterday saying that the parcel was gonna be delivered between 10.17 and 11.17, i am here, and i have received an email "sorry we missed you"!?!?!?! WTF!!!!!!!!!!! i was here!!! nobody ring the bell! I go online and i see that the IDIOTS went to the wrong building!!!!!! how can you make a mistake like that!??!?! HOWWWWWWWWWWWW HHHHHOOOOOOOOOOOOWWWWWWWWWWWWWWWWWW???????????!!!!!!!!!!!!!!!!! **************************** ***************** ****************** ******************** ***************** how?!?!?! please explain how you fu*** dpd idiot can you make a mistake like that?>!?!?! there is an address and a number and you cannot get it wrong!!!!!!! fu*** lazy *******! so now I will have to take another day off tomorrow to go and pick it up! i dont want the laptop anymore....... fu***! idiots dpd are a group of idiots!

I went again online, and I also noticed that yesterday it was showing as rescheduled delivery and I DID NOT DO IT!!!!!! what is wrong with them?>?? what **** is wrong?


**********sorry but i am fu*** angry************
 
Ok, collected just now... By the look of it it's the old box.... No external bigger box as it was when I've received it the first time, the box looks full of dents... Really hope the internal is safe, also guys, what did you do? Did you send me the same laptop? I really hope this is just the same box..... Could you kindly answer? Thanks in advance
 
Xrkc6x said:
Ok, collected just now... By the look of it it's the old box.... No external bigger box as it was when I've received it the first time, the box looks full of dents... Really hope the internal is safe, also guys, what did you do? Did you send me the same laptop? I really hope this is just the same box..... Could you kindly answer? Thanks in advance
Click to expand...

Hi Xrkc6x,

The unit is brand new replacement as we said it would be.

The box condition was perfect when it was shipped from OcUK as we saw this ourselves. But irrespective of that please confirm that the laptop is 100% when you get it home.

Thanks,

Gigabyte UK NB Team
 
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