Aorus Owner's Lounge

Atom80 said:
We would like to assure the customer affeccted by this issue that once the producct retuns to OcUK and new units are shipped in exchnage, we will:


  • Provide 1 year additional warranty cover (3 years in total)


  • AORUS HOODIE


  • AORUS T-SHIRT


  • GAMING MOUSE PAD


  • GAMING GLASSES

We believe the addditional 1 year warranty shows our commitment and belief in the product quality and longevity, and the additional items further show our commitment to giving our customers something extra in light of falling short of what we know end users expect from a premium brand.

We trust this will compensate for this unfirtunate turn of events.

Regards,

Gigabyte UK NB Team
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I appreciate your support and customer service. Please let us know what was wrong with these machines, and what Aorus has done in to prevent it in future. Unfortunatley I was the first customer to receive one of these faulty laptops and still waiting for Aorus to come up with latest stock for x3 v5. Mine had buzzing sounds and display flickering issues.
 
w4r_m4chine said:
I appreciate your support and customer service. Please let us know what was wrong with these machines, and what Aorus has done in to prevent it in future. Unfortunatley I was the first customer to receive one of these faulty laptops and still waiting for Aorus to come up with latest stock for x3 v5. Mine had buzzing sounds and display flickering issues.
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sorry to hear this man, so you are waiting even from longer! pffff the only thing I really hope is that when we will receive our new laptop this will be perfect as it should be :)
 
Xrkc6x said:
sorry to hear this man, so you are waiting even from longer! pffff the only thing I really hope is that when we will receive our new laptop this will be perfect as it should be :)
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Yup, I hope that too. The reason I went for aorus is its a nice little portable beast with tons of power. Btw I came to know that all nvidia gtx 970 and 980 gpu have "coil whine" which causing annoying buzzing sound. Nvidia says its present in 50% of machines and can be controlled by underclocking.
I think the unit I received does had a coil whine plus a flickering screen issue.
 
w4r_m4chine said:
Yup, I hope that too. The reason I went for aorus is its a nice little portable beast with tons of power. Btw I came to know that all nvidia gtx 970 and 980 gpu have "coil whine" which causing annoying buzzing sound. Nvidia says its present in 50% of machines and can be controlled by underclocking.
I think the unit I received does had a coil whine plus a flickering screen issue.
Click to expand...

Same reason why I went for the little 13, originally I needed a machine like that to run my labs, I have 6 vm and gns3 with multiple network scenarios all linked together and I needed power, then I said myself that getting one that was going to allow me playing as well was a good thing 2 birds with a rock :)

Now you mentioning the nvidia issue it make me honk that we will never have a perfectly working machine....

Do you have a video of your issue?
 
w4r_m4chine said:
Yup, I hope that too. The reason I went for aorus is its a nice little portable beast with tons of power. Btw I came to know that all nvidia gtx 970 and 980 gpu have "coil whine" which causing annoying buzzing sound. Nvidia says its present in 50% of machines and can be controlled by underclocking.
I think the unit I received does had a coil whine plus a flickering screen issue.
Click to expand...

Xrkc6x said:
Same reason why I went for the little 13, originally I needed a machine like that to run my labs, I have 6 vm and gns3 with multiple network scenarios all linked together and I needed power, then I said myself that getting one that was going to allow me playing as well was a good thing 2 birds with a rock :)

Now you mentioning the nvidia issue it make me honk that we will never have a perfectly working machine....

Do you have a video of your issue?
Click to expand...

ads_green said:
Windows 10 allows you to create install discs based on the current OS.
That'll create an ISO file. Then use something like "ISO to USB" and this will make a bootable usb drive that will install everything from there.
With windows 10 it works great as no product keys as it's activated based on computer fingerprint.
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Good Morning All,

We have received news from the HQ this morning, the X3 V5 product is now ready to come over from factory. It will leave by air on Monday, and should therefore be booked in and back in stock with OcUK by Friday.

There has been a BIOS update conducted that has solved the issues experienced.

Once again we apologise for the inconvenience cause by this problem.

Regards,

Gigabyte UK NB Team
 
Atom80 said:
Good Morning All,

We have received news from the HQ this morning, the X3 V5 product is now ready to come over from factory. It will leave by air on Monday, and should therefore be booked in and back in stock with OcUK by Friday.

There has been a BIOS update conducted that has solved the issues experienced.

Once again we apologise for the inconvenience cause by this problem.

Regards,

Gigabyte UK NB Team
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Great news Atom :)

Cant wait for the stock to land.

Bailey
 
Xrkc6x said:
Same reason why I went for the little 13, originally I needed a machine like that to run my labs, I have 6 vm and gns3 with multiple network scenarios all linked together and I needed power, then I said myself that getting one that was going to allow me playing as well was a good thing 2 birds with a rock :)

Now you mentioning the nvidia issue it make me honk that we will never have a perfectly working machine....

Do you have a video of your issue?
Click to expand...

My current Alienware 15 with 980m has the coil whine issue and I am going to report it.
For the aorus x3 v5 i didnot record he screen issue, it happened when i scrolled and switch through browser pages. OC were able to identifiy the buzzing sound but the flickering, I dont know.
 
Still have 2 questions guys

1. How did you factory reset the device? You meant just re-install Windows deleting he partition, making one new and then install win10? Or there's a reset button (I doubt lol)
2. What you guys at the factory do? Install Windows from scratch or you got like a standard image for all of them and you put that image on every laptop?

Thanks
 
ads_green said:
No - according to Aorus the factory had to make changes to the bios to correct the boot loop. Nothing to do with Windows.
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I know that. I was asking this cause they said they had to factory reset the machine in order to fix the screen.... This is worrying me since it seemed to be clearly an hw issue
 
I would guess that the bios affected the power controller. The screen issue looked like extreme artifact conmon with over clocking too high or having the voltages out of alignment. It only looked like you had screen issues when the machine was under load (including moving stuff)
 
ads_green said:
I would guess that the bios affected the power controller. The screen issue looked like extreme artifact conmon with over clocking too high or having the voltages out of alignment. It only looked like you had screen issues when the machine was under load (including moving stuff)
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Under load while moving the mouse on the desktop? Also if you look at the video, it was happening only on the left side of the screen and not on the right...
 
I know it's really odd but I've seen worse when building gaming rigs.
I've got a gaming laptop from clevo and moving the mouse changes the pitch of the power brick whine. Maybe load is wrong word - more 'doing stuff'
Check out the cpu usage when you move the mouse - you get a noticeable spike even from that.
 
uhmmm could be, could be many things... I've always seen this type of issue when the screen is damaged, it department in my company deal a lot with that thing, also YouTube is full of video like that, showing the screen behaving in the same way and replacing it fix the issue. Anyway Baeley and Atom said that factory resetting the machine fixed the issue so that's why I asked what they meant by factory reset :)

Let's see... Today they should ship the x3 to UK hopefully they will be perfectly functional.
 
ehm...... sorry guys.... we were told that the replacement units were going to be shipped on Monday the 16th to OC UK, then arriving on Friday (even if I wonder how can take so long) anyway, I was hoping to have mine on Saturday with next business day or latest on next Monday the 23rd of Nov, but I just had a look to the website and boom! my hopes are gone.... ETA 04/12/2015?!?!?!!?!?!? can you just explain what happened?

thanks!
 
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I'm hoping that's for the normal scheduled shipments that would have been arranged in advance.... And that our units are outside the normal shipping schedules
 
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