Few things. Re: Packaging, thats just a generic box that all iPad Depot repair devices are sent back in.
Re: damage/customer service. Mail in repairs are not handled by Apple but a third party contract by a company outside of Tamworth (cant disclose the name, for obvious reason). Apple Care / Store Managers are not allowed to over-rule their 'findings' even if they wanted to. Even in the face of obvious mishap. Only executive relations are all to do this.
re: The note. Its just a generic printed sheet based upon what classification the rejection is processed under. dont read too much into it.
I've said on this forum many times before. Just go into the store...
I had proof of condition before sending albeit a few days before but have proof that the iPad was being used 2 hours before sending but they were not interested. It was Apples unwillingness to do anything that is more annoying. They would not provide packaging or any other pictures. The senior decided I sent it like that and that was it no other investigation nothing. They were rude and even abusive on the phone and just said I’m lying and I either pay or get it sent back. Their whole attitude was basically we are Apple what are you going to do……
This is part of the problem really. Even now I personally see at least 2 devices every day which are fake. Or the latest trend is disconnecting antenna slightly causing a cellular fail to trigger a device swap / Rear system repair in warranty in order to remove cosmetic marks etc. Its literally crazy.